eCommerce News Asia logo
The latest digital commerce news for Asian businesses
Story image

Banks, PSPs prioritising payment modernisation to compete

By Shannon Williams
Fri 17 Jun 2022

Global payment company BPC and research and advisory firm Aite-Novarica Group have announced the launch of a new report to give payment providers a forward-looking view of the evolution of payments and investment drivers for modernisation.

Drivers of Change in Payments: Modernising Payments to Create New Value provides an overview of global market trends for merchant payments, and several key takeaways to help advance the modernisation of existing payment platforms for banks, PSPs, and other payment companies providing payment acceptance solutions to merchants.

The report comes hot on the heels of a digital payments boom brought on by the pandemic. Global e-commerce transactions increased by 14% in 2021and e-commerce volume is projected to pass $8.3 trillion in 2025. Over half of e-commerce spending is expected to occur via mobile devices and this digitisation of global commerce has significantly increased merchant demand for payment innovation to create seamless customer experiences.

The findings from BPC and Aite-Novarica Group's joint report outline how merchants now require payment providers to support multiple payment methods and currencies, manage payments over all channels, and provide mobile-first experiences both online and offline. Increased competition has resulted in strong margin pressure, with price now a critical distinguishing factor.

"We are excited to share the insights of this valuable research, which highlights the evolving role that acquirers are set to play in the 21st century payments industry," says Jane Loginova, chief strategy officer at BPC. 

"As banks increasingly focus on value-added services as opposed to sheer transaction volume, we have kept this core to our mentality as we continue to serve those leading the way in this space," she says.

The report shares how the payments industry has evolved into a complicated nonlinear space, incorporating players and capabilities that enable a merchant to securely accept any payment type, through any channel, delivered through various intermediaries. Banks and other acquirers are prioritising payment modernisation to compete for new business while reducing costs and maintaining compliance obligations.

Aite Group's senior analyst Ron van Wezel says, "Our report highlights the importance of embracing new payments technologies that can streamline processes, mitigate risk and deliver a payments service that helps the consumer as much as the business outcomes for retailers, fintechs and banks.

"We hope that our findings will be beneficial to businesses trying to navigate through the complex and ever changing payments landscape during a period of rapid digital disruption around the world," he says.

Acquirers now face evolving customer requirements in a highly competitive regulated environment rife with new entrants, rapidly changing consumer preferences, emerging payment types, and increasingly complex value chains. Acquirers are shifting from payment companies to becoming merchant service providers, who can increase sales, contain costs, and provide best-in-class solutions for payments-related needs like fraud management and data analytics.

BPC has built a strong reputation for understanding and mastering local banking and payment context and behaviour - and are poised to take on the challenges faced in a highly digitised global economy. With 350 customers across 100 countries globally, BPC has collaborated with all ecosystem players ranging from tier one banks to neobanks, Payment Service Providers to large processors, ecommerce giants to start-up merchants, and government bodies to local hail riding companies, contributing to better financial inclusion using next-generation technology.

Related stories
Top stories
Story image
Artificial Intelligence
Abnormal Security finds financial supply chain under threat
New research by Abnormal Security has found a rising trend in financial supply chain compromise as threat actors increasingly impersonate vendors.
Story image
Music
Mastercard reveals first-ever album titled Priceless
Mastercard's music album Priceless has been unveiled at the Cannes Lions Festival of Creativity and features 10 songs by 10 artists worldwide.
Story image
trust
Consumers want personalisation, but don't trust brands with their data
Customers expect personalisation during every brand interaction but they don't trust brands to keep their personal data secure and to use it responsibly. 
Story image
Market growth
Salesforce unveils new offerings for consumer goods companies
Salesforce has announced new products for consumer goods companies to help brands navigate increasing market complexity more easily.
Story image
BPC
APAC to be the fastest-growing cashless region - report
BPC and Kapronasia's new report finds cashless transactions in APAC will rise by 109% from 2020 to 2025, while global cashless payments will triple by 2030.
Story image
Artificial Intelligence
Salesforce harnesses automated solutions with new developments
Salesforce has launched Sales Cloud Unlimited, a new feature to help accelerate productivity with AI and automation.
Story image
Microsoft
Leadership out of touch with employee expectations - Microsoft
Sixty percent of managers in Singapore say leadership at their company is out of touch with employee expectations.
Story image
Collaboration
Informatica expands data capabilities partnership with Snowflake
“Informatica and Snowflake’s deep partnership and joint innovations are critical for customers who are looking to drive value from their data."
Story image
Remote Working
Globalization Partners to improve global talent hire
Globalization Partners says the global availability of its services will make it fast and simple for companies to hire and pay anyone, anywhere in the world.
Story image
B2B
Corpay partners with supply chain platform PracBiz Exchange
Corpay's new partnership with PracBiz’s allows more than 4000 B2B suppliers on the latter's platform to use Corpay's global payments services.
Story image
Cloud
Chatbots gaining momentum in customer service space
Chatbots are gaining momentum in the customer service space, but a human touch still unbeatable, according to a new study.
Story image
Fintech
Airwallex launches new bank feed integration with NetSuite
Airwallex has launched a new bank feed integration with NetSuite, developed in partnership with NetSuite solution partner, Onlineone.
Story image
Artificial Intelligence
DataRobot AI solution for CIMB Bank recognised at Asset Triple A Digital Awards
The new AI development by DataRobot helped CIMB develop machine learning credit models for its retail portfolio strengthening the bank's credit risk modelling and retail underwriting capabilities.
Story image
Cloud
Syfe enters Hong Kong with digital investment platform
Syfe has announced its entry into Hong Kong, marking the company's first market expansion since its launch in 2019.
Story image
Cloud migration
CloudMile offers free cloud migration to Southeast Asia SMEs
Cloud and AI service provider CloudMile is offering small- and medium-sized enterprises in Singapore, Malaysia and the Philippines free migration to the cloud.
Story image
Cloud
Adobe adds innovations and capabilities to Analytics offering
Adobe's new services in Analytics deliver a single workspace for brands to unify data and insights across all media types, including metaverse and streaming media
Story image
Artificial Intelligence
Gartner reveals top three tech trends for banks this year
Gartner says generative artificial intelligence, autonomic systems and privacy-enhancing computation are gaining traction in banking and investment services.
Story image
Cheetah Digital
Zero party data and the new era of 'relationship marketing'
The ideal way to engage consumers is through real-time, hyper-personalised experiences, a new eConsultancy report reveals.
Story image
Training
Employers look to hire inexperienced coders due to skills shortage
"Even inexperienced workers without prior qualifications or experience had managed to pivot to new roles in coding as long as they are willing to upskill."
Story image
Cloud
Microsoft previews Power Platform website design offering
Microsoft has announced the preview of Power Pages, the fifth product in its Power Platform family, designed for low-code makers and professional developers.
Story image
Customer data platform
Adobe updates CDP, puts first-party data front and centre
Adobe has updated its customer data platform (CDP), Adobe Real-Time CDP, to help brands transition from third-party cookies to first-party data.
Story image
Customer experience
Research unveils precarious customer loyalty for retailers
New research has found customers are reassessing established brand loyalties as their priorities and behaviours shift.
Story image
Remote Working
Hands-on review: EcoFlow River Pro Portable Power station
We get hands-on with an extremely versatile device that every remote worker or outdoor enthusiast should consider.
Story image
Cheetah Digital
Cheetah Digital creates digital success for Starbucks
Cheetah Digital has revealed new insights from its customer Starbucks, demonstrating the success of the company's relationship marketing platform.
Story image
Cybersecurity
Retailers amongst most targeted by cybercriminals
While online shopping has opened up a new world of convenience, it has meant retailers have increasingly become targets of cyber attacks and scammers. 
Story image
Customer experience
How focusing on user experience will help your online marketplace thrive
Setting up a successful online marketplace calls for more than mere systems integration.
Story image
Axway
New financial accounting hub can manage 40 million events daily
The new Axway Financial Accounting Hub can manage 40 million events daily and halve costs and integration time for ERP Finance migration projects.
Story image
Skills shortage
Tech salaries increase as skills shortage inflates expectations
More technology professionals will receive a pay rise this coming financial year than last, with skills shortages creating a once-in-a-career market.
Story image
Customer data platform
Amplitude launches insights-driven customer data platform
With Amplitude CDP, teams are able to improve data quality, analyse and discover new audiences, and sync data across marketing and data stacks.
Story image
Contact Centre
Customer service agents don't want to return to contact centres
A new report has revealed that 85% of customer service agents want to work full-time at home and not return to contact centre offices.
Story image
Education
Microsoft Hong Kong partners with CUHK Business School
The collaboration sees CUHK Business School become the first business school as the authorised exam centre for Microsoft Certifications in Hong Kong.
Story image
Cloud
Radware expands partnership with eCommerce company
Radware has made a million-dollar deal with a leading, multinational eCommerce company, expanding its existing relationship with the customer.
Story image
CrescoData
SPS network now available to CrescoData eCommerce customers
CrescoData, a Pitney Bowes Company and PaaS business in the commerce space, says its customers can now connect to the SPS Commerce Retail Network.
Story image
Testing
Catchpoint releases open source, web testing suite
It allows web developers, SEO managers and performance teams to run instant tests from various locations and receive a detailed performance audit.
Story image
Alipay
Unlimint and Alipay+ to improve payments for one billion customers
Unlimint says this partnership will enable the company to better reach the more than one billion users of digital payment tools brought by Alipay+.
Story image
Artificial Intelligence
Accenture shares the benefits of supply chain visibility
It's clear that gaining better visibility into the supply chain will help organisations avoid excess costs, inefficiencies, and complexity to ultimately improve their bottom line.
Story image
Cybersecurity
Tonik chooses Noname Security to safeguard digital platform
Tonik has chosen Noname Security to help safeguard a critical component of its digital platform as it works on finding new retail lending opportunities in Southeast Asia.
Story image
INTERPOL
Hundreds arrested, millions seized in global INTERPOL investigation
A two-month-long investigation by INTERPOL this year involved 76 countries and clamped down on organised crime groups behind telecommunications and social engineering scams.
Story image
Banking
Banks, PSPs prioritising payment modernisation to compete
A new report gives payment providers a forward-looking view of the evolution of payments and investment drivers for modernisation.
Story image
APAC
Top data and tech challenges for APAC banks - report
InterSystems’ new report finds that 87% of A/NZ banks experience frustrations and concerns in using their data to drive decision-making.
Story image
Cloud
Cisco launches AppDynamics Cloud for greater performance
Cisco has launched AppDynamics Cloud, enabling the delivery of better digital experiences by correlating telemetry data from across any cloud environment at scale.
Story image
Logistics
Dematic robotic solutions win big at Singapore technology awards
Dematic has won the Robotics-Logistics award at the recently concluded Singapore Business Review Technology Excellence Awards.
Story image
Cybersecurity
More than 40% of banks worried about cloud security - report
Publicis Sapient's new report finds security and the lack of cloud skills and internal understanding of business benefits are big obstacles for banks moving to the cloud.
Story image
Cloud
Linktree Marketplace creates new commerce options for creators
Linktree has launched Linktree Marketplace, a new forum for users to discover all of Linktree's partners, Link Apps, and integrations in one place.