Customer growth stories
Supara uses Freshworks for customer support to aid eCommerce
The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.
New Zealand’s eCommerce sector lags in customer experience
A New Zealand eCommerce expert worries that the art of retail may be lost to the cookie cutter approach currently dominating local online shopping sites.
VROC responds to changes in industrial AI with latest releases
VROC states the company has seen firsthand the market shift from companies investing in internal IoT / big data enablement projects to SaaS.
How to implement an effective and personalised loyalty program
There’s no doubt about it – incorporating a robust customer loyalty program in almost any consumer-facing business can pay off.
KnowBe4 celebrates reaching 50,000 customers worldwide
KnowBe4 has reached the milestone of 50,000 customers, adding nearly 2,500 in the first quarter of 2022 alone.
Seismic launches unified platform for customer-facing teams
Seismic has unveiled Enablement Cloud, a first-of-its-kind unified platform to give customer-facing teams the right skills, content, tools, and insights to effectively engage customers and drive growth.
APAC businesses struggling to cater to new digital customers
“Understanding and serving a new breed of online consumers, many with mobile-first preferences, has become the new competitive battleground."
Oracle announces growing success of Oracle Cloud Lift Services
"With Oracle Cloud Lift Services, customers can take advantage of Oracle's experts to guide their migrations and get their critical workloads successfully running on OCI."
Docufree partners with Allied Global to expand global customer base
The agreement will provide Allied Global with the ability to offer Docufree's cloud based document-management solutions to its growing customer base.
Lenovo adds to APAC team, ramps up regional growth plan
"I am confident that their blend of expertise and strong leadership with a comprehensive understanding of these markets will be critical to delivering value as businesses across AP."
How open ecosystem, card-linked loyalty programs are changing Australian retail
As we transition away from cookie-based advertising, confusion around last-click attribution will dissolve in favour of card-linked platforms.
Cohesity announces huge increase in valuation, goes deeper with partners
The company saw year-over-year (YoY) growth in annual recurring revenues (ARR), a continued surge in customer wins globally, and a rapidly increasing number of customers spending $5 million or more in total lifetime spend on Cohesity software.
Zerto rolls out new partner program benefits, sets sights on channel growth
According to Zerto, the program enhancements are designed to help partners achieve the more highly valued services and software consultancy integrator status.
Axis Communications reinvents Oceania region, puts more focus on customers
"This is an exciting time for the company, and the fact that we are expanding like this, despite challenging business conditions, provides testimony to the company’s overall vision and the importance of the Oceania region.”
Ingram Micro advances dedicated security practice with new hire
Lazarus has strong advice for all resellers. He says, “If you’re not talking security as part of every customer engagement, you're not having the right conversation.”
Hitachi Vantara makes play at midsized market with latest offerings
Hitachi Vantara has announced the expansion of its E Series line of high performance NVMe all-flash arrays, additions to the HNAS family of NAS solutions, and introduced the Hitachi Virtual Storage as a Service aimed at midsized enterprises.
The one thing successful startups have in common? Quality CX
New research from Zendesk has revealed that startups which prioritised CX from their inception consistently outperform their peers.
Australian fintech Brighte selects Nintex to bolster customer processes
Brighte has selected Nintex’s visual process mapping capabilities to help support its growth across Australia and the Philippines.
InVision appoints first APAC MD following rapid regional growth
“I’m extremely excited to be heading up the InVision team in APAC as we look to bring our platform to more customers."
Veeam ‘on track’ to be a $1 billion company according to latest financial report
The enterprise software company has posted $827M in total bookings revenue in 2017, an increase of 36% year-over-year.