Quantum Metric launches Atlas, providing ML-powered insights
Atlas provides outcome-driven insight that enable anyone to identify and respond to digital customer needs from day one.
ServiceNow unveils partner program transformation
The company has unveiled a multi-year vision and evolution of the ServiceNow Partner Program to support a $500 billion market opportunity.
MyRepublic Digital transforms telecommunications market with Boomi
“With Boomi, we’ve been able to expand the scope of our automation and increase Encore’s end-to-end order processing efficiency."
NICE receives top Gartner scores for Digital Customer Service Centre
“We are excited to score highest in the inaugural Digital Customer Service Centre Use Case in the 2022 Gartner Critical Capabilities for CCaaS report."
DDLS Group buys digital skills training provider for $19.1M
DDLS Group has completed the acquisition of Nexacu, Australia’s provider of instructor-led Microsoft Application training for end-users, in a deal worth A$19.1 million.
CUE Group expands operations at its Singapore hub
The Singapore-headquartered digital technology group has doubled down on its expansion into the Southeast Asian region.
Business leaders struggling to seize new opportunities
New research examines the impact of Covid-19 on the digital workplace and how technology can enable new ways of working.
87% of all jobs needed by businesses require digital skills
"As technology continues a rapid ascent, digital skills needs are inserting themselves into all aspects of our lives."
8x8 CPaaS receives Singapore’s CSA Cyber Trust certification
Singapore's Cyber Security Agency (CSA) has recognised 8x8 CPaaS for its strong cybersecurity practices with the Cyber Trust mark certification.
Australia's software engineers face an industrialised call-to-action
Enterprises in recent years have entered a new "industrial revolution" - the industrialisation of software creation. That is particularly true of code that is destined to live in the cloud.
80% of ANZ’s biggest digital retailers don’t pass Google’s customer experience assessment
It’s not easy to say what makes a “good” digital experience. But if you’re focused on revenue, you need to put serious emphasis on how fast and useful a page feels to the customer at the other end.
Reengineering an intelligent, automated future for shared services
Organisations have shifted towards a digital agenda and, in doing so, are finding that every part of the business is required to connect to deliver on value – including the once isolated shared services.
The future is digital
The ongoing crises the world faces make one thing increasingly clear: to remain future-proof, companies need to act now and tackle the transformation projects they have postponed due to concerns about expenses and risks.
Pax8 acquires NZ cloud company Umbrellar
Pax8 has recently acquired New Zealand cloud company Umbrellar in a move that will expand Pax8's footprint in the region and empower its fast-growing partner base.
Telstra and Microsoft sign five-year deal to support digital growth
Telstra and Microsoft have signed a five-year strategic agreement to help further support Australia's digital growth.
Exclusive: Zühlke shares the importance of exemplary innovation services
Swiss-born company Zühlke is a leading global innovation service provider and understands that the journey to a successful enterprise can often take a lot to achieve.
I-Pro officially marks launch of brand in Australia and New Zealand
I-Pro has officially launched in Australia and New Zealand, following a series of new releases as an entity that started in early April.
Sitecore caters to modern marketing teams with CMS cloud launch
"Sitecore's move towards a composable SaaS offering for creating and delivering digital experiences is in line with what marketing teams are looking for.”
Digital key for smart investment in public infrastructure for NZ cities
Major public infrastructure projects can better manage risks of cost overruns and delays if they deploy data and digital tools at the earliest planning stages.
Cybersecurity disconnect between digitally free and unfree countries
People in countries with more digital freedom face fewer cybersecurity risks and stronger privacy regulations.
Regaining digital trust and enhancing digitisation in Australian Government agencies
Having a digitised ecosystem of documents, tools and data can help bolster security, improve workflow and ultimately create better services.
Ivanti puts spotlight on power of employee digital experiences
The report revealed that 49% of employees are frustrated by the tech and tools their organisation provides and 64% believe this impacts morale.
Google Cloud launches new Digital Accelerator bundles for Aussie SMBs
The new bundles are designed to help Australian small and medium-sized businesses embrace digital transformation and take their businesses online.
Hyland enables digital evolution with latest updates
The new product functionality seeks to help organisations advance employee and customer experience initiatives.