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Eretail stories

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Tips for better shipping in the borderless eCommerce landscape
May 2021
Here are the steps that e-tailers can take to optimise shipping processes to make it more efficient and cost-effective for all parties.
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Remote Working
Future trends for parcel sending and eCommerce
March 2021
Shipping solutions that offer order management features, greater flexibility, and more visibility can help with cost management and optimising the customer experience.
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Online shopping
Retailers must change mindset in wake of COVID-19
February 2021
While the retail winners of 2020 have enjoyed a phenomenal rise in online sales, they should not get too smug about it.
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Futuresource: COVID-19 - Innovative retailers reaping rewards
October 2020
Opportunity beckons to upgrade supply chain processes, transform the consumer experience and build customer loyalty across the omni-channel landscape.
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Online retail
Körber to roll out A/NZ’s largest deployment of autonomous robots
September 2020
The project will see the leading online retailer roll out more than 100 autonomous mobile robots and is the largest deployment of its kind in A/NZ.
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Omnichannel retail outshines online-only during pandemic
May 2020
Although, the research shows that there is still plenty for all online retailers to work on to meet rising customer expectations.
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Payment gateways
Kiwis slow to jump on eWallet bandwagon
October 2019
New data highlights that only 16% of all online purchases made in New Zealand in 2018 were via eWallet, with local adoption rates trailing the global average of 37%. Similarly, only 2% of instore retail payments were made via eWallet compared to 12% globally.
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Customer experience
Research: e-retailers failing to deliver on promises
June 2019
Rising customer complaints against online retailers reflect the perils of overly ambitious delivery services, says Tryzens.
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Customer experience
The blurring line between online and physical retail
February 2019
42% of Australian consumers have visited a store for the first time because of the enjoyable online digital experience the brand provided.
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Commerce Systems
Protect your data at all costs, if this latest scandal is anything to go by
January 2017
“By implementing these type of technologies, Showpo could have avoided a breach and the implications it will have on the organisation’s reputation.”
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Deal or no deal - depends on website speed
November 2015
Developments in eCommerce means retailers need to make sure their infrastructure is up to scratch or risk their customers going elsewhere.
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Juniper Research
Mobile transactions booming - and it's not just for pure online retailers
August 2015
Wi-Fi on public transport is driving mobile transactions, with Juniper Research warning online sales are not just for pure play online retailers.
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Government moves on GST threshold to help Kiwi retailers
August 2015
"The current loophole hurts Kiwi businesses and is costing Kiwi jobs, and at the same time fundamentally undermining the integrity of the GST system."
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E-retailers outdoing bricks and mortar
July 2015
“E-retailers have an advantage where they can pass real estate cost savings onto their customers to undercut the bricks and mortar businesses.”
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Social media retail activities boosting online purchases
July 2015
Players such as Twitter, Facebook, Pinterest and Instagram have an impact on global e-retail figures, says Juniper Research.