Stories by Brendan Maree

Amid the COVID-19 pandemic, Australian contact centres are adopting remote working arrangements, but experts warn of increased cyber attack risks.

Creating a unified eco-system of interconnected apps can give businesses a competitive edge by enhancing data aggregation and improving customer experience.

Amid Australia's cloud computing boom, SD-WAN emerges as the key to optimising networks for mission-critical applications and ensuring reliable performance.

For the Australian retail sector, finding ways to cut costs and improve productivity has never been more important.

Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.

Companies with global aspirations face challenges in deploying effective communications infrastructure, but cloud-based platforms offer a solution.