NiCE named Gartner CCaaS leader as AI revenue jumps
about 4 hours agoAI annual recurring revenue climbed to USD $362 million in the second quarter, as NiCE won a top Gartner ranking in cloud contact centre software.
Asian stories
Canton Foundation & LG CNS back Korea network push
The tie-up aims to speed real-world blockchain deployment among Korean banks and other institutions as tokenised assets gain momentum in Asia.
Salmon secures USD $140 million to expand in Philippines
The funding will help widen access to banking and credit in the Philippines as Salmon expands its lending business and new products.
Global generative AI use hits 3.24 billion monthly
The shift is reshaping how people find information online, with web traffic down more than 10 per cent since ChatGPT launched and social use climbing.
BRAC Bank goes live with Finastra trade finance software
Corporate clients in Bangladesh should see faster trade transactions after BRAC Bank replaced fragmented processes with a single digital platform.
LG supplies a six in-cabin systems for Genesis GV90
Passengers in Genesis's first full-size flagship SUV will get streaming, navigation and safety-certified controls through LG's cabin package.
Singapore faces AI-linked ransomware at 1.5 times global
Identity systems and staff safety are under growing strain as six in 10 Singapore organisations hit by ransomware said attackers used AI.
Editor Interviews
Conversations with technology leaders, founders and operators.
GitHub: Developers aren't disappearing. They're leveling up
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Adobe is using the post to help customers navigate AI adoption while feeding regional priorities back into its global product strategy.
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Tech reinvent as Hejaz teases 'Wahda' superapp launch
Weeks before a planned August debut, the app aims to entice more than 2 billion Muslims with chat, video and faith-based AI tools.
Tue, 16th Jun 2026
Quantum computers aren't here yet. But the data threat is
Hackers are already stockpiling encrypted data for Q-Day, when quantum machines could break RSA and ECC in minutes.
Tue, 9th Jun 2026
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Visa, BILL & Billtrust pilot AI agents for invoice payments
The trial could speed supplier payments and cut manual data entry for finance teams, while keeping buyer approval and controls intact.
Western Union taps Noah for stablecoin remittance service
Remittances could arrive faster and cheaper as Western Union rolls out a stablecoin option for customers in more than 200 countries and territories.
Mangopay expands local payouts to five more currencies
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Zoom adds unified customer context across CX tools
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Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Karen Joy Bacudo
Finance Editor
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Mara Sugue
News Editor
Mara is a writer and editor from Manila with a background in the social sciences. Her work in writing and editorial has taken her across a range of subjects, and it's this variety that keeps her interested in what she does. Outside of work, she can usually be found with a book, planning her next trip or at the climbing gym.
Mike Bishara
Features Editor
Mike has a long history writing about the infrastructure, building, construction and safety industries. These days he covers these topics for our Industrial-focused news sites across Australia and New Zealand.
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
Sofiah Nichole Salivio
News Editor
Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.
Anthony Caruana
Interview Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
Analyst Insights
Industry research and analysis from leading firms.
NiCE named Gartner CCaaS leader as AI revenue jumps
AI annual recurring revenue climbed to USD $362 million in the second quarter, as NiCE won a top Gartner ranking in cloud contact centre software.
Today
Oracle launches Fusion Claw for autonomous business tasks
Businesses can now delegate more complex finance, HR and supply chain work to governed AI, as Oracle expands its agentic software suite to 75 applications.
Last week
Smart Communications boosts AI migration for enterprises
By cutting template rebuilds, the update could lower switching costs for insurers, banks and other regulated firms modernising customer communications.
This month
Smartsheet named Gartner leader as it expands AI tools
The ranking bolsters Smartsheet's pitch to big companies as it adds governed AI tools that support more than 100 million requests a year.
This month