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Harmony launches voice AI agent platform for sales teams
Featured • Customer service

Harmony launches voice AI agent platform for sales teams

37 minutes ago

It aims to cut missed deals by automating complex sales calls, with early user Bright Car Finance reporting a 9% rise in closed business.

Regine Laguilles
REGINE LAGUILLES Editor

Asian stories

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Public Sector

NCS launches Singapore AI Mission Centre & expands team

The centre is meant to help clients move AI from pilots into live use, as NCS plans to more than triple its deployed engineers to 300.

about 1 hour ago · Mara Sugue
Skills shortage

AI opens new export opportunities for Philippines firms

A skills shortage could slow Philippine firms' push to use AI in services, even as export-oriented sectors eye higher-value work and new revenue streams.

about 8 hours ago · Sofiah Nichole Salivio
Power over Ethernet

Zyxel launches WiFi 7 access points for small firms

Smaller businesses can add tri-band WiFi 7 without a full network overhaul, as Zyxel targets easier deployment and lower power use.

about 9 hours ago · Sofiah Nichole Salivio
Insurance

Swap Mobile launches flexible Singapore service on StarHub

The newcomer is betting Singapore customers will pay for adjustable plans and handset protection in a crowded market already awash with cheap data deals.

about 9 hours ago · Joseph Gabriel Lagonsin
Resilience

Jacobs warns of gap between energy capital & projects

Only 29% of energy leaders say capital and investable projects are both sufficient, as permitting and grid bottlenecks delay delivery.

about 10 hours ago · Sofiah Nichole Salivio
Microsoft 365

Sabiki launches free AI readiness scan for Microsoft 365

Across 178 Microsoft 365 tenants, Sabiki says most lacked controls for AI identities, leaving data exposed and permissions unchecked.

about 10 hours ago · Joseph Gabriel Lagonsin

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Donovan Jackson

Donovan Jackson

Interview Editor

Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.

Jake MacAndrew

Jake MacAndrew

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Jake MacAndrew started off writing breaking news hits in his early days as a journalist. Since those late nights on the pulse for local breakthroughs, he has written stories on many topics, from cybersecurity education in Ukraine to the investment potential of fine wines. With each story Jake writes, no matter the topic, in-depth and accurate reporting is key.

Joseph Gabriel Lagonsin

Joseph Gabriel Lagonsin

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A passionate gamer with a strong love for manga, webtoons, and binge-worthy series. With one year of professional experience in editing and publishing, bringing a sharp editorial eye and a deep appreciation for storytelling, focusing on creating and refining content that connects with modern audiences.

Karen Joy Bacudo

Karen Joy Bacudo

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Karen wears two hats with us, balancing her role as an editor while assisting with our finances and accounting. This means she has her finger on the pulse whether its writing content or reconciling numbers. On both sides she brings the same level of accuracy and precision.

Mara Sugue

Mara Sugue

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Mara is a writer and editor from Manila with a background in the social sciences. Her work in writing and editorial has taken her across a range of subjects, and it's this variety that keeps her interested in what she does. Outside of work, she can usually be found with a book, planning her next trip or at the climbing gym.

Mike Bishara

Mike Bishara

Features Editor

Mike has a long history writing about the infrastructure, building, construction and safety industries. These days he covers these topics for our Industrial-focused news sites across Australia and New Zealand.

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