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Stories by Jonathan Ryan

Global Stories

Written by Jonathan Ryan

The App Edit: why conversational commerce is overtaking the app

Customer Relationship Management

The App Edit: why conversational commerce is overtaking the app

More than half of smartphone apps are unused, and businesses are losing around $57,000 per month. It's time for an app clear-out.

By Jonathan Ryan • 4 min read • Tue, 20th Sep 2022

Stories from Other Regions

Written by Jonathan Ryan

30 years of texting: from 'Merry Christmas' to hybrid experiences in-store and online

Marketing Technologies

30 years of texting: from 'Merry Christmas' to hybrid experiences in-store and online

Shopping habits have changed since the beginning of the pandemic; the biggest trend of all is the rise of hybrid shopping.

By Jonathan Ryan • 5 min read • Fri, 16th Dec 2022