Calabrio has appointed Kevin Jones as CEO, succeeding Tom Goodmanson, who is leaving after successfully leading the company for the last 15 years.
Goodmanson is stepping down to pursue new ventures after growing the company to new heights and setting it on a course for continued success.
“It’s been an absolute pleasure these past 15 years working to make Calabrio ONE what it is today - the leading workforce performance platform that helps enrich and understand human interactions,” Goodmanson says.
“I am excited to see how Kevin moves the company forward.”
Mike Hoffmann, Partner at Thoma Bravo, is grateful for Goodmanson’s leadership over the past 15 years, and looks forward to working with Jones.
“Calabrio is an innovative disruptor in the cloud-first contact center market, across enterprises of all sizes,” Hoffmann says.
“We thank Tom for the everlasting impact he has had on Calabrio’s success, and welcome Kevin to Calabrio.
“We believe that Kevin’s passion and deep experience in the technology industry is well suited to shepherd Calabrio into its next phase of growth.”
With more than 30 years of experience in the technology industry, Jones has built a successful track record driving significant business transformation.
He has held key leadership roles across a variety of technology services companies, including Rackspace Technology, Dell, and HP.
At Rackspace Technology, Jones led a team that grew the company from $2 billion to $3 billion in annual revenue by building and scaling a public cloud business, introducing new products, and expanding geographically.
He is a passionate advocate for employee engagement, diversity and inclusion, and believes that people and culture are a key differentiator in business.
“I am honoured and excited to the take the helm of a company that continues to pave the way in empowering contact centers as brand guardians, and enriches everyday customer interactions to drive improved business outcomes,” Jones says.
“I look forward to guiding Calabrio into its next phase of strategic growth as we expand our efforts to optimize the contact center customer experience.”