Latest News

Formula 1 app adds race experience for Grand Prix fans

Fans at Grand Prix events will get live timetables and navigation in the official app, as Formula 1 deepens its grip on spectator data.

By Sofiah Nichole Salivio • 4 min read • Today

Digital Transformation

Mediaocean names Iván Markman as Chief Operating Officer

The appointment comes as the ad-tech group steps up its AI push across products used by more than 100,000 people worldwide.

By Sean Mitchell • 3 min read • Today

Digital Transformation

Optimizely says AI agent use jumps 42% as adoption grows

Marketing teams are increasingly using AI to automate routine campaign work, with Optimizely saying customer-built agents now dominate activity on Opal.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Customer Experience

Sprinklr social index shows brands lacking relevance

Most brands are posting widely on social media but failing to turn activity into engagement, according to Sprinklr's new index.

By Mark Tarre • 4 min read • Yesterday

Digital Transformation

Epicor expands Ascend with AI for 90-day ERP go-live

Cloud ERP customers could see deployments compressed to 90 days as Epicor adds AI tools to speed migration and cut disruption.

By Sean Mitchell • 4 min read • Yesterday

Software-as-a-Service

Confluent adds AI tools to secure live data pipelines

Security and compliance hurdles are being tackled as Confluent rolls out tools to help firms move AI data pipelines from pilot to production.

By Mark Tarre • 4 min read • Yesterday

Data Analytics

AI to wipe out 49% of customer service jobs by 2030

Routine call-handling jobs face the sharpest risk as AI agents take over most customer queries, forcing firms to retrain staff quickly by 2030.

By Sean Mitchell • 3 min read • Yesterday

Manufacturing

Persistent wins Google Cloud award for supply chain AI

The award underscores growing demand for cloud tools that can unify fragmented logistics data and improve forecasting, inventory control and transport planning.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday

Data Protection

Google overhauls Search with new AI-powered interface

Search is becoming more task-focused as Google rolls out AI tools that can track topics, book services and use personal data.

By Mark Tarre • 4 min read • Yesterday

Data centers

Google unveils Gemini AI push across Search & apps

Search users will get background AI agents and custom layouts as Google broadens Gemini across its apps, YouTube and Workspace.

By Mark Tarre • 4 min read • Yesterday

Data Protection

Hong Kong & Singapore upbeat on AI despite cyber risk

Supplier-linked attacks and AI-related incidents are testing cyber defences in Hong Kong and Singapore, despite strong confidence in the technology.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Digital Transformation

Zendesk launches AI-driven autonomous service workforce

Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.

By Joseph Gabriel Lagonsin • 5 min read • Yesterday

Digital Transformation

WiseTech joins DCSA+ to bolster container shipping standards

Wider adoption of shipping data standards could speed cargo handovers, as one of logistics' biggest software suppliers joins the DCSA+ partner programme.

By Joseph Gabriel Lagonsin • 5 min read • Yesterday

Smart Cities

Ingenico & Arrive strike global urban payments deal

Drivers and passengers could see faster card and wallet payments at kiosks in more than 30 countries as the firms begin pilot programmes in 2026.

By Karen Joy Bacudo • 3 min read • 2 days ago

Manufacturing

Denodo adds AWS links for agentic AI & data governance

Poor data quality has been slowing enterprise AI roll-outs, prompting Denodo to link live governed data to AWS agentic tools across multiple services.

By Sean Mitchell • 4 min read • 2 days ago