Latest news - Page 41

Talkdesk reveals AI Rewriter and AI Translator to enhance customer service, promising personalised, efficient interactions and cutting AHT by up to 30%.

Retailers must embrace emerging tech and automation for Black Friday triumph, cutting costs and ensuring efficiency during high-demand periods.

Yellow.ai has unveiled its VoiceX platform, enhancing voice interactions with LLM-based technology to boost customer engagement and reduce operational costs.

Vidyard enhances AI Avatars to revolutionise sales video creation, offering bulk personalisation, seamless integration, and lifelike facial accuracy to boost productivity.

Salesforce has released new AI-driven features in Marketing Cloud to bolster customer engagement, boost team productivity, and streamline campaigns with advanced automation.

Salesforce's new Commerce Cloud integrates B2C, DTC, B2B, and more on a unified AI-powered platform, featuring autonomous agents for enhanced customer experiences.

Salesforce unveils the Agentforce Partner Network, collaborating with AWS, Google, and IBM to revolutionise AI-driven customer success with new agents.

Salesforce and Google Cloud deepen ties to boost AI capabilities, unveiling Agentforce. The move promises seamless, secure workflows.

Salesforce and NVIDIA unite to revolutionise enterprise AI, enhancing productivity through predictive analytics, generative workflows, and interactive avatars.

Salesforce introduces major Data Cloud innovations enhancing AI-driven customer experiences, unifying data, and launching Datablazers Community for real-time insights.

Milieu Insight has named Sundip Chahal as CEO, tasking him with expanding the company's reach into the US and UK while strengthening its Southeast Asian market.

BillingPlatform wins IDC 2024 SaaS Award for Customer Satisfaction in Subscription Management, praised for fast time to value, robust security, and integration ease.

DeepL's latest white paper reveals how Language AI can reshape retail, boosting productivity and revenue ahead of Singapore's festive shopping season.

Coca-Cola and Grab unveil an upgraded Coke&Go in Singapore, integrating QR code and image recognition tech to enhance convenience and digital payment options.

AutoStore launches new tech solutions, including a Multi-Temperature Solution and an expanded 18-Level Grid, to boost order fulfilment efficiency and safety.

Adobe unveils new AI-driven tools in Experience Cloud, aiming to personalise and optimise marketing content for brands through real-time insights and experimentation.

MIT's new report shows early adopters of generative AI in data and analytics expect to see an ROI of 100%+ within three years, gaining a competitive edge.

Indonesia’s Ministry of Communications partners with Indosat and Mastercard to launch an online academy, aiming to enhance cybersecurity skills for 1 million Indonesians.

Threat report shows that within the consumer threat landscape, a popular delivery technique is hiding ransomware payload in pirated content.

Virgin Voyages has teamed up with IDeaS to introduce an innovative revenue management system, transforming pricing strategies within the cruise industry.