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The Hidden Cost of Identity Friction in Retail
Digital Transformation

The Hidden Cost of Identity Friction in Retail

Cart abandonment and support costs climb when shoppers are blocked by clumsy sign-ins, resets and verification during checkout.

By Bobby Joseph • 6 min read • This month
Emburse & Direct Travel link booking with expenses
Software-as-a-Service

Emburse & Direct Travel link booking with expenses

Corporate travellers could face fewer manual steps as booking data and expenses flow between the two platforms in real time.

By Karen Joy Bacudo • 4 min read • This month
SlateWorks wins ABBYY hackathon with mortgage AI tool
Manufacturing

SlateWorks wins ABBYY hackathon with mortgage AI tool

Mortgage lenders could soon automate file checks more quickly as SlateWorks' award-winning AI targets compliance-heavy reviews still done manually.

By Sofiah Nichole Salivio • 4 min read • This month
name.com signs AI platform deals to embed domain access
Software-as-a-Service

name.com signs AI platform deals to embed domain access

Users of AI build tools will be able to register domains without leaving the platform as Name.com expands its integration push.

By Sean Mitchell • 4 min read • This month
Amex GBT adds AI tools across business travel platforms now
Data Analytics

Amex GBT adds AI tools across business travel platforms now

Travel managers will get real-time programme visibility and travellers more self-service options as Amex GBT broadens AI across its products.

By Sean Mitchell • 4 min read • This month
Progress Software adds AI agents to Sitefinity CMS
Digital Transformation

Progress Software adds AI agents to Sitefinity CMS

Marketing teams could cut content delays as Progress embeds AI agents for analysis, optimisation and review directly into Sitefinity workflows.

By Sean Mitchell • 4 min read • This month
Minor Hotels rolls out Oracle cloud across 106 sites
Software-as-a-Service

Minor Hotels rolls out Oracle cloud across 106 sites

Older on-site systems are being phased out as the Bangkok hotel group unifies reservations, data and guest services across 106 properties.

By Sean Mitchell • 4 min read • This month
Google tightens oversight of its AI Agent Skills repository
AIOps

Google tightens oversight of its AI Agent Skills repository

Stricter checks now govern the 15,000-star repository as Google tries to stop weak instructions and broken links hurting AI coding agents.

By Sean Mitchell • 4 min read • This month
OwlTing says OwlPay Harbor July payments jump 108%
Software-as-a-Service

OwlTing says OwlPay Harbor July payments jump 108%

Usage on OwlPay Harbor accelerated in July, with cross-border payment volume topping 107.6% monthly growth as more enterprise clients joined.

By Joseph Gabriel Lagonsin • 3 min read • This month
Why does the channel need to turn partner feedback into strategy?
Customer Experience

Why does the channel need to turn partner feedback into strategy?

Structured feedback can help firms spot shifting demand sooner and steer product, messaging and investment away from guesswork.

By Will Morey • 4 min read • This month
Doppel names Hideki Ushigome as Japan Country Manager
Data Protection

Doppel names Hideki Ushigome as Japan Country Manager

AI-driven phishing is heightening risks for Japanese organisations as Doppel expands locally and bolsters its response with a seasoned cybersecurity executive.

By Sofiah Nichole Salivio • 4 min read • This month
How to prevent fake signups on your Shopify store
Data Protection

How to prevent fake signups on your Shopify store

Fake addresses are inflating discount redemptions and weakening email deliverability, costing merchants margin and trust in their data.

By Edmund Ng • 6 min read • This month
XTU launches S7Pro action camera with 4K recording
Social Media

XTU launches S7Pro action camera with 4K recording

Priced below many premium rivals, the new model aims at creators and riders seeking 4K stabilised footage without paying top-tier rates.

By Sofiah Nichole Salivio • 3 min read • This month
AI voices beat humans on emotion in Askable benchmark
Artificial Intelligence

AI voices beat humans on emotion in Askable benchmark

Listeners preferred emotion and clarity over human likeness, with Google's Gemini 3.1 Flash Voice ranking ahead of a real recording.

By Sean Mitchell • 4 min read • This month
Amazon retail growth boosted by grocery & AI shopping
Digital Transformation

Amazon retail growth boosted by grocery & AI shopping

Amazon reported growth across retail, grocery, pharmacy and AI shopping as it expanded product selection and accelerated delivery speeds.

By Mark Tarre • 4 min read • This month
APAC fintech leaders flag agentic commerce & AI costs
Software-as-a-Service

APAC fintech leaders flag agentic commerce & AI costs

Fragmented payments and rising AI bills are forcing APAC fintechs to rethink infrastructure, interoperability and cost controls.

By Sofiah Nichole Salivio • 4 min read • This month
World FinTech Day warnings over governance & skills
Digital Transformation

World FinTech Day warnings over governance & skills

Financial services firms risk stalled AI roll-outs and weaker supply chains unless governance and digital skills improve, experts warned.

By Karen Joy Bacudo • 6 min read • This month
8x8 expands AI tools across business beyond contact centre
Unified Communications

8x8 expands AI tools across business beyond contact centre

The move aims to help firms scale AI beyond siloed contact centres, as most organisations still struggle to deploy it across the enterprise.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Why Southeast Asia is becoming a global fintech growth hub
Data Protection

Why Southeast Asia is becoming a global fintech growth hub

Rapid digital adoption and tighter regulatory frameworks are turning the region into a proving ground for new financial services models.

By Alexander Naumov • 4 min read • Last month