iQanAI launches conversational AI sales app across SEA

iQanAI has launched an AI sales agent platform aimed at businesses across Southeast Asia, focusing on markets where customer engagement and sales activity increasingly take place through messaging applications rather than email.

The platform is designed for organisations operating in Singapore, Malaysia and Indonesia, where applications such as WhatsApp, LINE and Telegram are widely used for customer interactions and purchasing decisions. iQanAI said its AI agents can manage sales conversations from initial contact through to deal completion without human involvement.

According to the company, the platform responds to enquiries in Bahasa Indonesia, Malay, Mandarin, English and more than 90 other languages. It is intended to help businesses manage large volumes of customer enquiries across multiple messaging channels while maintaining consistent response times.

The launch comes as digital commerce continues to expand across Southeast Asia. Businesses in the region increasingly engage customers through messaging platforms, where expectations for rapid responses have grown alongside smartphone and social media adoption.

Messaging focus

iQanAI said its AI agents are built to engage prospects immediately after a message is received. The agents can qualify leads through conversational interactions, schedule meetings within chat applications and continue follow-up communications throughout the sales process.

The platform supports WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, iMessage, LINE and web chat. These channels can be managed through a single dashboard.

The company positions the platform as a way to address challenges associated with manual sales processes, particularly delays in responding to customer enquiries and inconsistencies in follow-up activity.

Many businesses in the region continue to rely on human sales teams to manage conversations across multiple channels. This can create coverage gaps outside business hours and during periods of high enquiry volumes.

Regional demand

"Southeast Asia is the most exciting market for conversational AI sales in the world right now," said Amelle Meneceur, Founder, iQanAI.

"Consumers here already buy through messaging apps. They expect instant responses. They switch languages mid-conversation. iQanAI is built specifically for that reality, not adapted from a Western email-first model," said Meneceur.

The company said the platform has been developed specifically for messaging-led customer engagement rather than adapting systems originally designed around email workflows.

This approach reflects the communication preferences of many consumers in Southeast Asia, where messaging applications often serve as the primary channel for customer service, product enquiries and sales discussions.

Target sectors

iQanAI is currently accepting founding members ahead of a broader public launch planned for September 2026.

The company identified real estate, eCommerce, healthcare and professional services as key target sectors across Singapore, Malaysia and Indonesia.

Businesses joining as founding members will receive preferred pricing and the opportunity to provide feedback on future product development, according to the company.

The platform's multilingual capabilities are intended to support the linguistic diversity of Southeast Asian markets, where customer conversations may move between languages within a single interaction.

iQanAI said its objective is to enable businesses to manage sales conversations continuously across messaging platforms while reducing reliance on additional staffing resources.