Murali Swaminathan named Chief Technology Officer at Freshworks

Freshworks has announced the appointment of Murali Swaminathan as Chief Technology Officer. Swaminathan will be responsible for guiding Freshworks’ technology roadmap and strategy while leading global engineering and architecture teams. He will report directly to Dennis Woodside, the Chief Executive Officer and President of Freshworks.

Swaminathan joins the company with over 30 years of experience in software engineering and management. Prior to this appointment, he served as Vice President of Engineering at ServiceNow, where he oversaw the IT Service Management and Strategic Portfolio Management products for large enterprises. His portfolio at ServiceNow generated significant revenue and was widely adopted by customers globally.

CEO Dennis Woodside expressed his enthusiasm about the new appointment, saying, “I’m thrilled to welcome Murali to our team of highly talented engineers. Murali’s experience aligns exceptionally well with our commitment to deliver products that provide rapid impact and real returns on AI investment, and his leadership in employee experience is particularly valuable as we become the platform of choice for enabling mid-market and enterprise customers to compete at global scale.”

Swaminathan's career also includes roles at Recommind (now OpenText) and CA Technologies (now part of Broadcom). At CA Technologies, he played a critical role in advancing the company's enterprise software solutions. He holds a master’s degree in Software Engineering Management from Carnegie Mellon University and a bachelor’s degree in electronics and instrumentation from Annamalai University in India.

Commenting on his new role, Swaminathan said, “It’s an incredible time to be joining this team as we grow to become a multi-billion dollar software company. Our talented global engineering and architecture teams are pivotal to meeting this goal, and I look forward to working with them to continue driving innovation and delivering exceptional products that meet the evolving needs of our customers.”

At ServiceNow, Swaminathan's contributions were pivotal in building the modern application architecture for the company’s IT Service Management and Strategic Portfolio Management products. These solutions have become integral to the operations of thousands of customers worldwide and have contributed to the company's substantial revenue generation.