Wialon launches ChatGPT app for fleet managers platform

Wialon has launched a ChatGPT app for fleet management, now available in the ChatGPT App Market.

The app lets fleet managers, dispatchers, and executives access data from their Wialon accounts through natural-language queries inside ChatGPT. Instead of navigating reports and menus, users can ask questions and receive structured answers, summaries, maps, and operational information on fleet status, trips, mileage, fuel consumption, notifications, and other analytics.

The launch brings conversational AI to a market where operators often manage large volumes of vehicle and logistics data across dispersed fleets. Wialon says its platform connects more than 4 million vehicles in over 160 countries through a network of more than 2,700 telematics service providers.

That scale places it among the larger providers in the fleet software market, serving operators from small local businesses to companies running more than 1,000 heavy goods vehicles. The products are developed through parent company Gurtam.

How it works

The app is built around plain-language questions from different types of users. A dispatcher may ask which vehicles are at a depot, a fleet manager may ask what needs attention that day, and an executive may request a summary of fuel-efficiency trends over a quarter.

The goal is to shorten the path between a question and an operational answer. Rather than searching through dashboards, filters, or pre-built reports, users can request information directly in a conversational format.

Aliaksandr Kuushynau, Head of Wialon, said the main problem in fleet operations is not a shortage of information but the difficulty of retrieving it quickly.

"One of the things we've learned over the years is that fleets rarely struggle with a lack of data. More often, they struggle with finding the right information quickly enough," said Aliaksandr Kuushynau, Head of Wialon.

"What excites me about this launch is that it changes the starting point. Instead of thinking about reports, menus, or filters, users can start with the question they want answered. For the first time, users don't need to know where the answer lives. They simply need to know what they want to understand about their business," Kuushynau said.

Broader AI push

The ChatGPT app is part of a wider AI effort at Wialon. It has also introduced Lona, an AI assistant that handles partner inquiries across its Help Centre and My Requests portal.

Lona is used for technical, financial, and operational topics, suggesting Wialon is applying AI to both customer support and day-to-day fleet workflows. The new app extends that approach to frontline operational decision-making, where dispatchers and managers often need immediate answers from live or recent fleet data.

Wialon's software suite includes cloud, on-premise, and entry-level products, as well as a newer platform built on cloud-native architecture. It supports more than 4,100 GPS device models and 39 languages, reflecting the fragmented nature of telematics hardware and the international spread of fleet operators.

The move also highlights how software providers are testing generative AI interfaces in sectors that have traditionally relied on dashboards and specialist back-office systems. In transport and fleet management, where staff often work under time pressure, the appeal of a question-and-answer interface is that it reduces the need for training on complex menu structures.

At the same time, adoption is likely to depend on whether responses are accurate, easy to verify, and detailed enough for operational use. Fleet managers handling compliance, fuel usage, and vehicle utilisation typically need information they can trust quickly, especially when making decisions during active shifts.

Wialon says the app is intended for everyday use cases such as checking fleet status at the start of the day, investigating a possible fuel anomaly, and preparing a performance overview for meetings.

The company supports both software-as-a-service and server-based deployments, and says its user base spans small fleets and larger transport operations. It tracks more than 4 million vehicles across more than 160 countries.