Zoho tops one million paying customers in 30th year

Zoho has surpassed one million paying customers and now serves more than 150 million users worldwide, marking two milestones as the software group reaches its 30th year in business.

The figures include Zoho and its other brands: ManageEngine, Qntrl and TrainerCentral. The group also reported year-on-year growth of 32% in customers and 20% in revenue during 2025.

Zoho is privately held and profitable. Founded in 1996, it is headquartered in Chennai, India. It has more than 19,000 employees and more than 90 offices across 28 countries.

Customer base

Zoho's portfolio spans business applications and IT management software. The Zoho brand is known for workplace and customer management tools. ManageEngine sells IT operations and security management products. Qntrl focuses on workflow orchestration, and TrainerCentral sells training management software.

Zoho's latest customer list points to continued traction across regions and sectors. In the United States, it named Rapid Response Monitoring and Synergy Home Care. In India, it listed Mercedes-Benz India, Force Motors, Joyalukkas and Union Bank of India. In the UK and European Union, it cited Flora Food Group, Handl Tyrol and Atout France.

It also highlighted wins in the Middle East and Africa, including Al-Ahli Saudi FC and Al Qadsiah FC. In Latin America, it named Gonher Batteries; in Brazil, Creditas and Editora Globo.

Several customers used the announcement to describe long-running deployments that have expanded over time. Many comments focused on the breadth of Zoho's applications and how deployments have evolved through organisational change and growth.

"'Partnership' is a word that gets frequently used in business, but it rarely matches its definition," said David Fauser, VP of Sales, Marketing and Strategy, CIMCO. "With Zoho, I can say that they have always genuinely felt like a true partner. Rather than simply delivering software, Zoho engages with us in a collaborative way - helping us think through challenges, adapt to change, and improve how we operate. That level of customer focus and long-term perspective is what has made our relationship endure over eight years."

Garda World Security Systems and Technology pointed to business model changes and acquisitions. "As our business has evolved over the past 10 years through further acquisitions, organizational restructures and new operating models, Zoho has continued to scale with us rather than forcing us into rigid frameworks," said Brandon Lennix, Director of Commercial Operations, Garda World Security Systems and Technology. "The broad range of apps available and the extreme flexibility they offer have repeatedly helped us quickly pivot our business needs, make informed decisions, and maintain momentum during times of significant challenge."

ManageEngine was cited separately by Lakeland Dairies, which said its use of the software had grown alongside the business. "When we started our journey with ManageEngine 15 years ago, our operations were much smaller in scale. As our company expanded, so did ManageEngine," said Gerry Forde, IT Operations Manager at Lakeland Dairies. "We've grown with the product suites, and whatever goals or challenges we have, ManageEngine seems to always have the solution."

Product strategy

Zoho has long differentiated itself from many software peers through its ownership structure and approach to product development. It says it is bootstrapped and built in-house, positioning this as a contrast to competitors.

"Being bootstrapped, private, and built entirely in-house makes Zoho an outlier among competitors," said Sridhar Vembu, Co-founder and Chief Scientist, Zoho Corporation. "But vendors don't need our help, businesses do, which is why delivering customer value has, for 30 years, been Zoho Corporation's North Star. Before any innovation, strategy, or guiding principle becomes a product, pivot, or policy, it must first affirm the question, 'Will this help businesses?' We are incredibly grateful that companies around the world have responded so positively to our customer-first approach over the past three decades, and will continue to meet the evolving needs of businesses with powerful, scalable, and affordable solutions."

Other customers also described expanding from individual tools into broader deployments across teams and functions. RJG said Zoho had become a central part of its enterprise systems over eight years, shaped by ongoing product releases and platform changes.

"Over the past eight years, Zoho has become the backbone of our enterprise systems. While some companies would be content knowing that they already have our business, Zoho has always behaved like they're working to keep it. The reason we stay with Zoho is that Zoho keeps getting better. New apps continue to launch, existing tools become more powerful, and the user experience consistently evolves in ways that genuinely support our team," said Jason Yoffy, User Experience Manager, RJG.

IDT described a CRM rollout that grew from a small project to a large internal user base. "After seven plus years of using Zoho, we are convinced it is the right CRM for us. A project that started with just a few users has grown to over 1,000, largely because we have built a partnership with Zoho that addresses our demanding growth and business needs," said Rene Selemi, Vice President of Operations, IDT.

Erase.com said it moved from Zoho CRM to a broader suite through Zoho One. "Like many, our decade-plus journey with Zoho began with just one application, Zoho CRM, and like many, Zoho has grown with us. Once we realized we could run our entire business on Zoho, we moved over to Zoho One. Over time, our entire business has improved, and it has everything to do with Zoho providing a suite of products at a reasonable price, with far better support than competitors," said Roque Rodon, Director of Operations, Erase.com.

Arctic Spas said it relies on integrated tools across CRM, analytics and operations for a dealer network spanning North America and Europe. "We've been with Zoho since 2014, and what keeps us here is the breadth of the platform. As a Canadian hot tub manufacturer with over 200 dealers across North America and Europe, we need our CRM, analytics, and operations tools to work together seamlessly. Zoho gives us that integrated ecosystem without forcing us into enterprise-level pricing. As our business has grown and our needs have become more sophisticated-from dealer management to API integrations and workflow automation-Zoho has scaled with us. Thank you to everyone at Zoho for building a platform that allows mid-market companies like ours punch well above their weight - you've given us an essential tool in the growth of Arctic Spas," said Phil Edey, General Manager, Arctic Spas.

Island Psychiatry & Island Practise Management said Zoho's corporate values factored into its decision-making, and referenced the pace of change in the technology market. "We were interested in Zoho due to the quality of the software, but began using it once we saw that it's a company that shares our values-growing a business with purpose, not simply just to make money. We liked Zoho's mission to create jobs, train internally, and maintain a healthy work culture. We have always felt a genuine interest from Zoho in getting to know our company, our needs, and building software that actually works for us, even in a specific industry like healthcare. Over time, we've eliminated now-extraneous software systems, and Zoho has become our operational powerhouse. The tech space is changing rapidly, but so far we've been impressed by how Zoho has balanced embracing AI and maintaining a human touch, something that is a priority of ours, as well," said Jessica Miller, LMHC, Chief People Officer, Island Psychiatry & Island Practise Management.

Zoho expects to continue expanding its customer base globally across large organisations and small and medium-sized businesses.