Adrian McDermott stories
AI revolutionises CXin Australian firms, reveals Zendesk
Zendesk's 2024 report reveals a rise in the use of AI by Australian firms, surpassing the global average, to revolutionise and personalise customer experiences.
AI-driven customer experience heralds future trends
The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.
Zendesk acquires AI firm Klaus to enhance customer experience
Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.
Zendesk investigates changing nature of customer experience
Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
Immersive CX is the new way to win and keep customers
Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.
Zendesk launches messaging solution with advanced capabilities
Zendesk launches messaging solution for enterprise customers to bring simplicity to the enterprise software space.
Zendesk, WhatsApp enter partnership to expand customer service offerings
Zendesk boosts CRM with WhatsApp for instant, multi-channel customer support.