eCommerceNews Asia - Technology news for digital commerce decision-makers

Adrian McDermott stories

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DeepL secures $300m investment, valuation reaches $2 billion
Fri, 24th May 2024
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ai
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digital transformation
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ivp
Language AI leader DeepL lands $300M investment, boosting valuation to $2B. New funding aims to fuel product innovation and global expansion, says CEO.
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AI revolutionises CXin Australian firms, reveals Zendesk
Tue, 23rd Jan 2024
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contact centre
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cx
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martech
Zendesk's 2024 report reveals a rise in the use of AI by Australian firms, surpassing the global average, to revolutionise and personalise customer experiences.
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AI-driven customer experience heralds future trends
Thu, 18th Jan 2024
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contact centre
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data protection
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cx
The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.
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Zendesk acquires AI firm Klaus to enhance customer experience
Wed, 10th Jan 2024
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testing
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cx
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martech
Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.
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Zendesk investigates changing nature of customer experience
Thu, 16th Feb 2023
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martech
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cx
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branding
Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
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Immersive CX is the new way to win and keep customers
Fri, 20th Jan 2023
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martech
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cx
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ueba
Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.
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Zendesk launches messaging solution with advanced capabilities
Tue, 2nd Feb 2021
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crm
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cx
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martech
Zendesk launches messaging solution for enterprise customers to bring simplicity to the enterprise software space.
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Zendesk, WhatsApp enter partnership to expand customer service offerings
Thu, 12th Nov 2020
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crm
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martech
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zendesk
Zendesk partners with WhatsApp to enhance CRM solutions, enabling businesses to provide real-time support through WhatsApp, Messenger, and Instagram.