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AI-driven customer experience heralds future trends
Unified Communications

AI-driven customer experience heralds future trends

The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.

By Shannon Williams • 3 min read • Thu, 18th Jan 2024
Zendesk acquires AI firm Klaus to enhance customer experience
DevOps

Zendesk acquires AI firm Klaus to enhance customer experience

Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.

By Catherine Knowles • 3 min read • Wed, 10th Jan 2024
Immersive CX is the new way to win and keep customers
Customer Experience

Immersive CX is the new way to win and keep customers

Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.

By Gaurav Sharma • 6 min read • Fri, 20th Jan 2023
Zendesk launches messaging solution with advanced capabilities
Customer Relationship Management

Zendesk launches messaging solution with advanced capabilities

Zendesk launches messaging solution for enterprise customers to bring simplicity to the enterprise software space.

By Catherine Knowles • 3 min read • Tue, 2nd Feb 2021
Zendesk, WhatsApp enter partnership to expand customer service offerings
Customer Relationship Management

Zendesk, WhatsApp enter partnership to expand customer service offerings

Zendesk partners with WhatsApp to enhance CRM solutions, enabling businesses to provide real-time support through WhatsApp, Messenger, and Instagram.

By Shannon Williams • 4 min read • Thu, 12th Nov 2020

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Zendesk investigates changing nature of customer experience
Customer Experience

Zendesk investigates changing nature of customer experience

Zendesk, has released the company's latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.

By Catherine Knowles • 6 min read • Thu, 16th Feb 2023