Automation stories
Despite higher budgets, 73% of eCommerce leaders say their firms are not ready for wider AI use, survey data show.
Banks seeking to cut fragmentation may see Backbase's Forrester nod as validation that its AI-native platform can unify front-office work.
Telecom operators risk stranded pilots if they put AI live too quickly, with 43% of professionals citing rushed rollouts as the biggest mistake.
The open-source spec aims to let teams automate coding work through ticket-driven agent workflows, while reducing context-switching for engineers.
The debt collection software group is seeking a new chief executive after revenue rose 52% and monthly profitability hit a record.
Public agencies may soon use faster threat detection as NCS ties up with Mistral AI, VAST Data and robotics firms across Asia Pacific.
Forrester warns the biggest gains in automation may come from machines that adapt in factories, roads and plants, not humanoid robots.
AI agents are weakening familiar B2B sales tactics, forcing firms to rethink how they measure demand and win trust earlier.
Retailers and manufacturers could get near real-time planning help as SAS opens a private preview of a supply chain agent.
The update aims to curb AI project failure by baking governance into data preparation, analysis and automation across cloud-native workflows.
Manufacturers could cut bottlenecks and speed output as the pair link live data, simulation and AI across factory systems.
Partners in Australia and New Zealand may benefit as Gamma targets higher margins and simpler onboarding in a crowded cloud communications market.
Companies are finding that AI boosts performance only when it removes repetitive work, with human judgement still needed to prevent errors and burnout.
Customers across Ireland will get a single portal for service requests and incident updates as eir business shifts onto ServiceNow's AI platform later this year.
Most high-volume British businesses still reconcile payments by hand, leaving finance teams with patchy visibility over costs and fund flows.
Most firms expect AI to streamline admin and planning support, while only 3% plan staff reductions this year, a survey shows.
Yet most Australian mid-sized firms still lack the training and governance needed to turn AI use into broader revenue gains.
Technology leaders say the country risks falling further behind as AI adoption, cyber threats and rising costs outpace progress.
Poor service is driving customers away, with 45% of Australians saying one bad retail interaction would make them avoid a retailer.
Employers are tightening recruitment as 88% struggle to find workers with AI skills, while 37% say AI-written CVs cloud judgement.
