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Barry Cooper stories - Page 2

Barry Cooper is an accomplished author who primarily writes about advancements and developments in the technology sector, focusing extensively on customer experience (CX) solutions and artificial intelligence (AI) application in business processes. His work often highlights the significant contributions of the software provider NICE to these fields, covering a range of topics from AI ethics and innovations in CX technologies to recognition of NICE by industry leaders through various accolades.

Cooper's interests seemingly revolve around how AI and technology are reshaping customer service and operations in businesses. He provides in-depth analysis and coverage of new products and strategic alliances, such as NICE's collaborations, AI-powered tools, and the integration of AI in customer interaction platforms. His coverage extends to how these technologies are ethically aligned, customer-focused, and designed to enhance both the employee experience and customer service outcomes. Through his writings, Cooper showcases a keen insight into technological impacts on commercial landscapes, emphasizing continuous innovation and leadership in customer journey analytics.

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NICE named a leader in Quadrant Knowledge’s 2022 CJA report
Wed, 22nd Feb 2023
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uc
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data analytics
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cx
NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.
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Frost & Sullivan ranks NICE highly on 2022 VoC report
Wed, 8th Feb 2023
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Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.
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NICE and Cognizant partner up on CX transformation initiative
Thu, 2nd Feb 2023
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uc
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partner programmes
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cloud services
NICE and Cognizant have announced the launch of a global strategic go-to-market partnership to accelerate customer experience transformation.
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NICE launches a conversational CX with ChatGPT-enabled CXone
Wed, 1st Feb 2023
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martech
Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.
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NICE recognised in new cloud-based contact centre report
Fri, 20th Jan 2023
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uc
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cloud services
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contact centre
DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.
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NICE launches ElevateAI, an AI as a Service (AIaaS)
Fri, 16th Dec 2022
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martech
ElevateAI will provide on-demand access to NICE's unrivalled CX data and AI via developer-friendly APIs, to improve customer interactions.
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NICE launches Enlighten AutoSummary to deliver seamless CX
Wed, 14th Dec 2022
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uc
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cx
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martech
NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.
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NICE named Technology Leader in 2022 SPARK Matrix for VoC
Thu, 10th Nov 2022
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uc
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cx
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NICE has been recognized as a Technology Leader in the 2022 SPARK Matrix for Voice of the Customer (VoC) Platform report.
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NICE enables enterprises to achieve greater consumer understanding
Wed, 26th Oct 2022
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uc
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it automation
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ai
NICE has announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale.
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NICE receives top Gartner scores for Digital Customer Service Centre
Wed, 26th Oct 2022
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uc
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contact centre
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customer service
NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.
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Gartner names NICE a Leader in 2022 Magic Quadrant
Thu, 28th Jul 2022
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rpa
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open source
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cloud services
NICE has been recognised as a Leader in the 2022 Gartner Magic Quadrant for Robotic Process Automation (RPA) research report.
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NICE announces AI ethics framework as industry booms
Mon, 5th Jul 2021
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robots
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data analytics
NICE has released its Robo-Ethical Framework, a set of guidelines to promote responsible and transparent AI-powered robots.
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NICE infuses voice of customer capabilities with artificial intelligence
Mon, 28th Jun 2021
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crm
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data analytics
NICE brings AI to the contact centre with Enlighten AI, enabling real-time, hyper-personalised surveys to improve customer satisfaction and reduce churn.
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NICE rolls out agile workforce management for distributed workforces
Thu, 18th Feb 2021
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uc
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data analytics
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martech
NICE launches new agile workforce engagement management (WEM) solution to support businesses during uncertainty.