Call Recording stories - Page 4
New Opportunities for Zeacom as it becomes Enghouse Interactive
Tue, 8th Dec 2015
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uc
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zeacom
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contact centre
International acquisitions of Kiwi companies often spell the beginning of the end for the local operations, but for Zeacom it's a different story.
Vadacom and Connect NZ unite to deliver Kiwi SMEs smarter phone systems
Mon, 28th Sep 2015
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document management
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ecm
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martech
Connect NZ, a voice, video and IT company, has partnered with cloud PBX phone system provider Vadacom to help SMEs achieve more.
Veridian Solutions expands Verint workforce optimisation and speech analytics in the cloud
Tue, 15th Sep 2015
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uc
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software development
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contact centre
Australian business solutions firm Veridian Solutions has today announced it is offering Verint Systems solutions to its Australian customers.
3CX releases latest update to phone system
Wed, 9th Sep 2015
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uc
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cx
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martech
In its latest move, 3CX releases v14 of its phone system, enhancing user experience with new features and improved functionality.
BayCom, Enghouse win Ultrafast Fibre deal
Tue, 8th Sep 2015
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uc
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contact centre
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enghouse interactive
Specialisation has proved a winning formula for reseller BayCom and vendor partner Enghouse Interactive, whose latest deal is with Ultrafast Fibre.
AudioCodes launches Skype for Business solution
Fri, 8th May 2015
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uc
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microsoft
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voip
AudioCodes says its multi-year global expertise in large scale Microsoft unified communications deployments brings unparalleled value to its partners.
Cloud VoIP winning SMB market
Fri, 6th Mar 2015
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uc
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cloud services
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voip
The proliferation of cloud based offerings such as Google apps and Office 365 is helping drive cloud based VoIP solutions among Kiwi business.
2talk: Benefits of VoIP contact centre
Tue, 1st Jul 2014
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crm
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uc
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martech
2talk's Julian Rivers-Smith details how VoIP revolutionises contact centres, from cost savings to remote working flexibility.
Vadacom kicks off in the cloud
Thu, 21st Jun 2012
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uc
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software development
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contact centre
Vadacom pioneers in cloud comms, launching a SaaS-based VadaXchange system in NZ, transforming telephony with on-the-go business solutions.
VoIP-enable your customer's workforce
Tue, 1st Nov 2011
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uc
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wireless networks
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cloud services
New Zealand telecom firms hesitate on VoIP, but global markets see major shifts. VoIP cuts costs, boosts flexibility, and taps mobile device potential.
Cackle signs Call Catch agreement
Tue, 9th Aug 2011
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uc
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contact centre
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partners
Cackle Telecommunications partners with 247 Distribution for Call Catch voice recording software, aimed at simplifying the call recording market.
2talk targets toll-free market
Thu, 2nd Jun 2011
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uc
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voip
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2talk
Cloud PBX provider 2talk has launched a new service targeted specifically at the toll-free market, branded GO800.
Credit card safety
Mon, 1st Nov 2010
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encryption
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risk & compliance
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cybersecurity
Last month we provided a quick introduction to the 'Payment Card Industry Data Security Standard' or PCI DSS. So what is it exactly?.
Cresting the adoption wave
Mon, 1st Nov 2010
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uc
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contact centre
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nzcs
Is there a market for hosted contact centre solutions? From basic PBX functionality to sophisticated call centre technology.
Telecommunications review: SwyxWare
Thu, 1st Jul 2010
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gaming
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uc
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digital entertainment
SwyxWare emerges as a unified communications leader, blending ease of use and value, revolutionising businesses globally from small firms to major enterprises.
Why use an old landline to dial, when you can have VoIP?
Tue, 1st Jun 2010
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uc
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kiwibank
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vodafone
Once the preserve of early adopters, VoIP is now a common form of voice delivery in the New Zealand workplace.