Consumer expectations stories
What’s behind the tech revolution transforming Australian retail
Retailers are turning to advanced technologies to improve inventory visibility and customer buying history and to surface accurate delivery information. .
Looking ahead: The great marketing technology transition
Rising consumer expectations and digitisation push businesses to upgrade legacy systems for advanced, cloud-based platforms for improved customer engagement and long-term growth.
Merkle's report underscores the power of personalisation in APAC
Merkle's new report, Customer Experience Imperatives, urges businesses to anticipate and respond to consumer needs as 85% of APAC consumers believe personalised recommendations shape their brand experiences, promoting loyalty and long-term relationships.
Major shifts predicted in Australia's eCommerce landscape for 2024
In 2024, significant shifts in Australia's ecommerce landscape are forecasted, with AI advancements, personalisation, marketplaces, and strategic brand research identified as pivotal factors by global accelerator, Pattern.
Appdome reveals consumer expectations for enhanced mobile app security
Appdome's 2023 Global Consumer Expectations survey shows an 82.4% of users advocating for proactive mobile fraud prevention.
Australian agtech firm MEQ appoints Keith Byrne as GM for Australia & New Zealand.
Australian agtech firm, MEQ, appoints Keith Byrne as GM of Australia and New Zealand, overseeing operations and cultivating partnerships.
Australians open to GenAI in innovation, demand transparency & ethics
A new study by Thoughtworks reveals consumer appetite for the use of generative AI in Australian businesses, as long as transparency is maintained.
Deciphering the impact of reviews on small businesses in the digital age
Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.
HubSpot reveals the future of CX is connected experiences
HubSpot has released the findings of a survey conducted by YouGov on Singaporean consumers and business leaders regarding brand expectations and experience.
Zendesk investigates changing nature of customer experience
Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
SAS has appointed a new Advisor for Northern Europe
Mark Thundercliffe has been appointed as an Advisor for Northern Europe at SAS, bringing 35 years of corporate, retail and business banking experience.
Why digital experience testing is the future
Building a unique digital experience is crucial for businesses in today's competitive market. Testing is the key to success.
Broken brand promises cost businesses customers in ANZ
New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.
Research finds more than half of APAC consumers think customer service is an afterthought
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
Great expectations: Kiwi consumers may be let down over Christmas
Kiwis' expectations for quick and free delivery may be challenged by Christmas delays, according to a study by HERE technologies.
Cultural norms continue to drive F&B technology trends into the future
The F-B industry has embraced technology as self-driven ordering, location agnostic functions, and guest expectations trend. #foodandbeverage #technology.
Dell... A company in transition
For a company unfamiliar with managing acquisitions, Dell’s transition into a private business has brought upon many challenges for the tech giant.
Regardless of an organisation’s chosen path to mobile, be it building a new mobile-optimised version of an eCommerce site, a downloadable mobile app, or just letting consumers access a regular site with a mobile browser.