Consumer Trust Stories

Asian Stories

Consumer Trust stories

AI becomes product discovery tool in Southeast Asia

A quarter of Southeast Asian shoppers now use generative AI, but friends, family and online reviews still carry more weight at checkout.

By Regine Laguilles • 4 min read • Last month

Global Stories

Consumer Trust stories

Data governance

Onton launches AI model to judge product trustworthiness

As AI assistants steer more shopping, the startup is betting trust checks on product data will become a new battleground for eCommerce.

By Sofiah Nichole Salivio • 4 min read • Last week

Data Analytics

Fintech leaders urge unified payments push as AI grows

Faster instant payments and AI-led commerce are exposing fraud and infrastructure gaps, forcing banks and merchants to bolster resilience.

By Karen Joy Bacudo • 5 min read • Last week

Data Protection

Truecaller joins the GSMA to curb global scam calls

The move gives the caller-ID app a seat in standards talks as operators face mounting pressure to curb cross-border scam calls.

By Sean Mitchell • 3 min read • Last month

Digital Transformation

AI search shift forces SMBs to rethink online discovery

Local firms risk losing customers unless their online details, reviews and booking options are clear enough for AI tools to recommend them.

By Sofiah Nichole Salivio • 6 min read • Last month

Software-as-a-Service

AI leaders stress governance & trust as adoption grows

Governance concerns are rising as companies embed AI deeper into critical workflows, from factory floors to defence operations and customer service.

By Mark Tarre • 7 min read • Last month

Data Protection

Visa launches AI financial assistant for bank apps

Banks can keep customers inside their apps as Visa rolls out chat-based spending insights, card controls and account guidance.

By Karen Joy Bacudo • 4 min read • Last month

Data Protection

AI must earn trust through governance & infrastructure

Public confidence is lagging behind rapid AI rollout, with consumers demanding stronger governance, security and transparency from companies.

By Sofiah Nichole Salivio • 5 min read • Last month

Digital Transformation

Insicon Cyber adds F5 AI tools to boost governance

Weak public trust and tighter oversight are pushing Australian and New Zealand firms to add live AI security controls before systems go into production.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Consumer Trust stories

Software-as-a-Service

US adults question whether business emails are real

A growing share of US adults doubt business emails as AI makes polished messages easier to fake, a survey found.

By Mark Tarre • 4 min read • Last week

Phishing

Nearly half of UK adults question message authenticity

Trust in digital messages is fraying, with 46% of UK adults doubting whether an email or text was genuine, according to new research.

By Sean Mitchell • 4 min read • Last week

Data Protection

Virgin Media O2 trials tech recycling display in store

Shoppers may be more likely to trade in or buy refurbished handsets after Virgin Media O2's in-store display demystifies recycling and reuse.

By Sofiah Nichole Salivio • 4 min read • Last week

Data Protection

New Zealanders worry about AI's environmental impact

A growing share of consumers want businesses to prove AI is powered responsibly, with younger New Zealanders most worried about its environmental costs.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Customer Experience

Australians still trust physical mail over digital

Digital fatigue and scam fears are helping keep posted letters credible, with 78% wanting important government messages by mail.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Data Protection

The supplement stack gets a software update

Consumers are now getting real-time batch checks, wearable-linked dosing and personalised formulas as supplement brands add AI and connected hardware.

By Hab Shifa • 6 min read • Last month