eCommerceNews Asia - Technology news for digital commerce decision-makers

Consumers stories

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Consumers want more convenience with identity credentials
Last week
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passwords
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identity
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entrust
Passwords have outrun their course and it's time to provide users a simpler, more secure way to validate their identity. 
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Amperity chosen to maximise MillerKnoll's omnichannel data
Last week
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omnichannel
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cdp
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data
The company needed a comprehensive solution to meet the evolving preferences and behaviours of consumer shopping.
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Meet the metaverse generation: What consumers want from the metaverse
This month
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metaverse
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retailers
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marketing
“There has been a lot of hype about the potential of the metaverse, but very little is known about what consumers expect."
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How can retailers become more recession resilient?
This month
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cx
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spending
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retail
As we enter this period of economic turbulence and consumers look to reduce non-essential spending, retail is likely to be one of the sectors that’s hit the hardest.
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Pureprofile’s Audience Intelligence maps retail trends
Last month
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data analytics
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saas
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retail spending
The report covers retail spending from Boxing Day to the back-to-school period, revealing customers holding back on discretionary spending amid rising costs.
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Compatible ink and toner: why you should make the switch
Last month
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business
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oem
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consumers
Printer consumables are an integral and recurrent business expense, and therefore it’s important that offices get the best deals on printer ink and toner.
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Digital disruptions on the high street
Last month
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digital transformation
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broadband
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connectivity
How changing consumer behaviour patterns are driving retail digital transformation and why seamless mobile and broadband connectivity are integral to the process.
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How new FCA rules will impact investing in your business
Last month
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digitisation
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investment
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transactions
Savings are not keeping pace with costs in real terms, making potential returns on higher-risk investment opportunities through private markets more appealing.
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Similarweb’s fastest growing online brands for Australia in 2022
Last month
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australian
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travel
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online retail
Similarweb has released its Digital 100, which ranks the top-performing digital domains for ten categories among Australian audiences.
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Retailers to leverage technology to get ahead of customer demand
Fri, 27th Jan 2023
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cx
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retailers
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aruba networks
Against an uncertain macro environment, customers are going to be increasingly selective with how and where they spend their money in 2023.
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TeknTrash creates new offering to provide consumption data
Mon, 23rd Jan 2023
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saas
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pos
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data analytics
TeknTrash is an AI and analytics company that has created Stipra, a system that manages post-sales data, allowing organisations to understand consumer patterns.
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New Apple MacBook Pro features M2 Pro & M2 Max chipsets
Wed, 18th Jan 2023
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tablets & laptops
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hpc
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connectivity
Apple has announced the release of its new generation MacBook Pro laptops, containing its more powerful updated chipsets, the M2 Pro & M2 Max.
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Apple announces powerful Mac mini with M2 & M2 Pro chipsets
Wed, 18th Jan 2023
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apple
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hpc
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connectivity
Apple says that compared to the previous generation Mac mini, their new M2 and M2 Pro chips bring a faster next-generation CPU and GPU, much higher memory bandwidth, and a more powerful media engine to Mac mini.
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New report finds 49% of Aussies prefer personalised shopping
Wed, 18th Jan 2023
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cx
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online shopping
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soti
New research from SOTI has found 49% of Australian consumers prefer to shop with retailers offering an experience based on their personal preferences.
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How CSPs can score big with digital offers that create unforgettable experiences
Wed, 18th Jan 2023
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digital transformation
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cx
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csg
For CSPs, their opportunity to stand out in such a crowded field is through customer experiences that are immersive, intuitive, and compelling across audiences.
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Australian CDR set to heat up in 2023, Adatree says
Fri, 6th Jan 2023
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data
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consumer data right
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consumers
Business should prepare themselves for even more growth and innovation in CDR in 2023, according to new analysis from Adatree.
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IDC predicts future of industry ecosystems, as next phase of DT
Fri, 30th Dec 2022
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digital transformation
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future
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idc
Organisations are looking to expand industry ecosystems as the next phase of digital transformation, building upon investments they've made.
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Gartner releases top 5 predictions for marketing leaders
Thu, 29th Dec 2022
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gartner
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privacy
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data
"Marketing leaders look toward a future where smarter marketing leads to deeper, more valuable connections between customers and brands."
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Embracing complexity in digital retail through advanced data intelligence
Thu, 15th Dec 2022
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cx
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retail
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intelligent operations
Consumer data is growing in volume and complexity, making the ability to draw the right insights from contextual data more critical than ever to improve retail customer experiences.
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Aussie consumers want more control over their personal data
Wed, 30th Nov 2022
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privacy
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australian
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online shopping
Capterra has released the results of a study on first-party data collection, revealing consumer attitudes towards enterprise use of their personal data.
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Aussies set to leaves brands that fail to protect data
Thu, 17th Nov 2022
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opentext
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branding
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trust
New research reveals Australian consumers will walk away from a brand if they failed to protect their personal data.
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Capterra survey reveals Australian consumer shopping sentiments
Fri, 11th Nov 2022
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data protection
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transparency
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online shopping
Capterra, the B2B software search website, has revealed the results of a study on first-party data collection and how comfortable AU consumers are with the system.
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Consumers want brands and retailers fined for fake reviews
Thu, 10th Nov 2022
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gaming
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reviews
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technology gifts
Australian consumers want brands and retailers fined for fake reviews with many wanting a fine of more than 20% of the business’ total revenue.
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NICE enables enterprises to achieve greater consumer understanding
Wed, 26th Oct 2022
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ai
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it automation
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nice
NICE has announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale.
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