eCommerceNews Asia - Technology news for digital commerce decision-makers

Conversational AI stories

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Sinch & OneReach.ai partner to boost AI in communications
2 days ago
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Sinch partners with OneReach.ai to integrate AI-driven communication tools, enhancing global customer engagement across multiple channels with advanced automation.
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Kore.ai, Microsoft link up to advance enterprise AI
3 days ago
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digital transformation
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Kore.ai and Microsoft have formed a strategic partnership to integrate Kore.ai’s AI agent platform with Microsoft’s cloud and AI tools, advancing enterprise automation.
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Kore.ai partners with Microsoft to boost enterprise AI adoption
3 days ago
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Kore.ai partners with Microsoft to enhance AI integration, enabling enterprises to deploy AI-driven solutions within Microsoft 365 Copilot, Teams, and Azure.
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Sinch named leader in Omdia CPaaS report for innovation & AI
Last week
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Sinch is named a Leader in Omdia's CPaaS 2025 report, scoring highly in innovation and go-to-market strategy with strong global customer engagement.
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StorONE and Phison expand partnership, launch AI storage platform
Last month
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storage
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data privacy
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StorONE and Phison expand partnership to launch AI-native on-prem storage platform with natural language management, arriving Q2 for enterprise AI training.
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Further unveils AI-powered platform to centralise GMP data
Last month
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martech
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Further has launched Compass Marketing Intelligence to centralise Google Marketing data within Google Cloud, boosting campaign performance with AI-driven insights.
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Kore ai partners with Inception to advance AI solutions
Last month
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genai
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ai models
Kore ai has partnered with Inception to develop AI-driven products for enterprises, enhancing solutions in key sectors across the UAE and beyond.
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DaveAI secures funding to expand AI technology globally
Last month
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cx
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martech
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genai
DaveAI has raised new funds in a pre-Series A round led by Inflection Point Ventures and SucSEED, aimed at enhancing its AI technology and global expansion.
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Capgemini & Google Cloud unite for AI customer solutions
Last month
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digital transformation
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Capgemini has teamed up with Google Cloud to develop innovative AI solutions designed to enhance customer experiences across multiple sectors.
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Samsung launches Gemini Live AI feature for Galaxy S25
Last month
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samsung
Samsung Electronics has unveiled Gemini Live, a new AI feature for Galaxy S25 users, enabling real-time visual conversations through a free software update.
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Sinch & Verizon to enhance business messaging in the US
Tue, 25th Mar 2025
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cx
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Sinch has strengthened its alliance with Verizon to boost Rich Communication Services adoption for business messaging across the US, enhancing customer engagement.
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Oracle & NVIDIA join forces to boost AI application speed
Wed, 19th Mar 2025
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virtualisation
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edge computing
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Oracle and NVIDIA have unveiled a partnership to integrate AI tools within Oracle Cloud, enhancing AI application development for enterprises.
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Adobe unveils AI agent tool for personalised experiences
Wed, 19th Mar 2025
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digital transformation
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hyperscale
Adobe has unveiled the Experience Platform Agent Orchestrator, a new tool aimed at enhancing AI integration for businesses' marketing and customer experiences.
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NICE unveils CXone Mpower Orchestrator for service AI
Wed, 19th Mar 2025
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NICE has launched CXone Mpower Orchestrator, claiming it as the first solution for complete end-to-end automation in customer service via a single AI platform.
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Adobe launches AI-driven updates for personalised CXO
Wed, 19th Mar 2025
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hyperscale
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martech
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Adobe has unveiled AI-driven innovations within its Experience Platform, aiming to transform Customer Experience Orchestration and enhance personalisation at scale.
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Microsoft & Snowflake expand partnership with OpenAI
Thu, 27th Feb 2025
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Snowflake has expanded its collaboration with Microsoft, integrating OpenAI's models into its Cortex AI platform, enhancing AI capabilities for businesses.
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Amazon launches Alexa+ with enhanced AI capabilities
Thu, 27th Feb 2025
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martech
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smart home
Amazon has launched Alexa+, an advanced AI assistant promising enhanced conversational abilities and seamless integration with various services and devices.
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Pegasystems unveils new AI-enhancing Pega Agent Experience
Fri, 14th Feb 2025
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digital transformation
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rpa
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Pegasystems has launched the Pega Agent Experience, a suite of API capabilities aimed at enhancing AI agents' efficiency in automation and orchestration.
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Globality enhances AI Agent Glo with new pricing analysis
Thu, 13th Feb 2025
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Globality has enhanced its Glo AI Agent, introducing advanced pricing analysis tools aimed at helping Global 2000 firms optimise decision-making and reduce costs.
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Unlocking the power of speech to humanise AI-driven customer experiences
Mon, 10th Feb 2025
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cx
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martech
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personalisation
Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.