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Conversational AI Stories - Page 3

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Conversational AI stories

Amplitude launches AI Assistant for in-product support
Software-as-a-Service

Amplitude launches AI Assistant for in-product support

Users can now get help without leaving the app, as Amplitude's new assistant uses in-product data to guide and complete tasks.

By Mark Tarre • 4 min read • Last month
SAP & Google Cloud launch multi-agent marketing AI
Data Analytics

SAP & Google Cloud launch multi-agent marketing AI

Joint customers could cut campaign overhead as SAP and Google Cloud tie customer data and AI agents across platforms, with rollout due in 2026.

By Sean Mitchell • 4 min read • Last month
Cognizant & Google Cloud launch AI retail contact centre
Unified Communications

Cognizant & Google Cloud launch AI retail contact centre

Retailers are being pitched AI tools that can cut routine contact volumes while improving speed and continuity across channels for shoppers.

By Sean Mitchell • 4 min read • Last month
Parloa study finds big firms make customer contact hard
Unified Communications

Parloa study finds big firms make customer contact hard

Many large companies are making support harder to reach, with most failing to offer clear web, chat or phone access, a Parloa study found.

By Shannon Williams • 4 min read • Last month
Oracle & Google Cloud add AI agent for database queries
Hybrid Cloud

Oracle & Google Cloud add AI agent for database queries

Businesses can now query Oracle databases in Gemini Enterprise without SQL, as Oracle and Google Cloud widen multicloud AI access while keeping data governed.

By Sean Mitchell • 4 min read • Last month
Google Cloud launches Gemini Enterprise Agent Platform
Unified Communications

Google Cloud launches Gemini Enterprise Agent Platform

Customers will build and manage AI agents in one place as Google Cloud folds Vertex AI services into Gemini Enterprise Agent Platform.

By Sean Mitchell • 5 min read • Last month
Bedrock Data extends ArgusAI governance to Google Vertex AI
Storage

Bedrock Data extends ArgusAI governance to Google Vertex AI

Security teams can now apply one policy model across more AI agents as Bedrock Data adds Google Vertex AI to ArgusAI.

By Sean Mitchell • 4 min read • Last month
Gulf Edge & Kore.ai strike exclusive Thailand AI deal
Unified Communications

Gulf Edge & Kore.ai strike exclusive Thailand AI deal

Thailand’s enterprise AI market is getting a more exclusive channel as Gulf Edge gains sole rights to Kore.ai’s platform in key sectors.

By Sofiah Nichole Salivio • 4 min read • Last month
Newo appoints Jason Luo as Chief Executive Officer
Unified Communications

Newo appoints Jason Luo as Chief Executive Officer

Missed calls at small firms are becoming a bigger revenue risk as Newo expands its AI receptionist tools beyond the US and into Europe.

By Mark Tarre • 4 min read • Last month
Snowflake expands AI tools for business users & developers
Unified Communications

Snowflake expands AI tools for business users & developers

More than 9,100 customers already use Snowflake's AI products weekly, as new tools aim to move corporate pilots into everyday workflows.

By Sofiah Nichole Salivio • 5 min read • Last month
Adobe launches AI brand visibility tools for businesses
Fintech

Adobe launches AI brand visibility tools for businesses

Businesses must now manage how AI systems interpret their brands, as Adobe sees discovery traffic from chat tools and browsers rising fast.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Conversational AI stories

Citi launches AI wealth assistant Citi Sky with Google
Digital Transformation

Citi launches AI wealth assistant Citi Sky with Google

The rollout puts generative AI in front of Citigold clients as banks race to show it can aid investors without sidelining advisers.

By Karen Joy Bacudo • 4 min read • Last month
Microsoft to invest AUD $25 billion in Australia AI push
Semiconductors

Microsoft to invest AUD $25 billion in Australia AI push

The three-year spend will expand local cloud capacity, boost cyber defences and train millions of workers as demand for AI grows.

By Mark Tarre • 5 min read • Last month
AUA launches AI agents for student support & admissions
EduTech

AUA launches AI agents for student support & admissions

The rollout is intended to speed up admissions and student support at the medical school, where staff face rising pressure to respond quickly.

By Catherine Knowles • 4 min read • Last month
UK finance chiefs prioritise AI accuracy over speed
Digital Transformation

UK finance chiefs prioritise AI accuracy over speed

UK finance leaders see AI mistakes and opaque outputs as the main obstacle to wider use, with trust beating speed in a Bloomberg poll.

By Karen Joy Bacudo • 4 min read • Last month
Maket launches Version 2 of AI home design platform
Robotic Process Automation

Maket launches Version 2 of AI home design platform

Homeowners can now draft and revise layouts in plain language as the Montreal startup’s latest release bundles planning, editing and visualisation.

By Sean Mitchell • 4 min read • Last month
Treasure AI launches agentic platform for marketers
Customer Relationship Management

Treasure AI launches agentic platform for marketers

Marketers could cut manual campaign work as the new platform uses customer data and AI agents to trigger actions across channels in real time.

By Sofiah Nichole Salivio • 4 min read • Last month
Revolut launches AI assistant as banks shift to chat
Data Protection

Revolut launches AI assistant as banks shift to chat

Customers can now freeze cards or check spending by text or voice, as Revolut joins banks racing to make finance apps conversational.

By Karen Joy Bacudo • 4 min read • Last month