Customer Analytics stories
Amperity expands Australian operations with AWS rollout
Last week
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saas
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digital transformation
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hyperscale
Amperity adds Melbourne staff and launches in AWS Sydney and Melbourne to meet Australia's strict data residency demands.
5 mobile-first strategies to ensure contact data quality
This month
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digital transformation
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cx
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martech
Retailers warned that mobile checkout typos, duplicate profiles and recycled numbers are draining sales unless data is checked in real time.
Bedrock expands ArgusAI for AI agent risk oversight
Last month
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data protection
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hyperscale
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cloud security
Bedrock expands ArgusAI to map AI agents, MCP servers and Snowflake Cortex access, promising unified oversight of enterprise AI risk.
ThoughtSpot unveils Spotter Semantics AI-native layer
Last month
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data analytics
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martech
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physical security
ThoughtSpot debuts Spotter Semantics, an AI-native semantic layer to give analytics agents consistent, governed answers to data questions.
Infobip unveils AgentOS to power AI-first customer service
Fri, 27th Feb 2026
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uc
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data analytics
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digital transformation
Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.
Gain Theory has been named Leader in Forrester Wave report
Thu, 29th Jan 2026
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data analytics
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cx
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martech
Gain Theory named a Leader in Forrester's latest Marketing Measurement and Optimization Services Wave, topping the Strategy category.
AI data matching: boosting accuracy & cutting costs
Sat, 24th Jan 2026
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data analytics
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digital transformation
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cx
As data grows messy and massive, AI-powered matching promises sharper insight, lower long-run costs and an edge over rigid rule-based tools.
Zendesk flags APAC demand for transparent, smarter AI CX
Tue, 13th Jan 2026
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data analytics
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digital transformation
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cx
Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.
Integral Ad Science hires Melissa Furze to lead AI push
Wed, 7th Jan 2026
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data protection
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data analytics
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digital transformation
Integral Ad Science taps former LinkedIn leader Melissa Furze as Head of Data Science to steer an AI-first strategy in ad verification.
US banks dominate AI patents as Europe falls behind
Thu, 11th Dec 2025
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data protection
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mfa
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fintech
US banks tighten grip on AI patents in finance, with a small North American elite racing ahead as European rivals fall further behind.
OCBC AI veteran Donald MacDonald launches advisory firm
Mon, 8th Dec 2025
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data analytics
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digital transformation
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fintech
OCBC AI veteran Donald MacDonald leaves after 22 years to launch Colourcode.AI, advising boards and leaders on AI strategy and governance.
NEXCOM unveils advanced AI & edge hardware for industry sectors
Mon, 27th Oct 2025
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robots
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smart cities
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digital signage
NEXCOM unveils advanced AI and edge computing hardware for smart retail, agriculture, robotics, and industrial sectors at Embedded World North America 2025.
Twilio recognised as leader in IDC MarketScape for CDP 2024
Fri, 13th Dec 2024
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cx
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martech
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cdp
Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.
Airport parking revenue soars with new analytics technology
Thu, 16th May 2024
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data analytics
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digital transformation
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bi
IDeaS' analytics boost Ace Parking's revenue by 55%, optimising airport parking with advanced revenue management software and dynamic pricing strategies.
AI set to boost telecom market to $11.29bn by 2030
Wed, 3rd Jan 2024
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firewalls
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network infrastructure
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data analytics
The global AI in telecommunication market is projected to surge by 2030, indicating a transformative phase for Communication Service Providers.
Forrester names Tredence a leader in customer analytics
Fri, 7th Jul 2023
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data analytics
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cx
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martech
Tredence was recognized for its ability to merge vertical expertise with customer analytics and data engineering sets.