Customer Centricity stories
Customer-facing teams can now see health, risk and sentiment signals in one place as the integration goes generally available inside Glean.
Companies using AI for customer experience are cutting churn and lifting revenue, with Qualtrics saying richer feedback can triple insights.
AI agents are weakening familiar B2B sales tactics, forcing firms to rethink how they measure demand and win trust earlier.
The funding will help speed the market research company’s US expansion after revenue there rose 350% and more brands signed up.
Yaspa hires former Shieldpay executive Cameron Flood as Head of Product for UK and Europe to drive expansion in payments and data services.
Lancom Technology has appointed Aimee Lin as its first Chief Technology Officer to steer cloud, AI and security strategy across three markets.
Customer success must evolve from reactive support to strategic stewardship, aligning stakeholders so tech investments deliver lasting value.
Amperity names seasoned SaaS marketer Bridget Perry as CMO to drive global growth and sharpen its AI-focused customer data platform.
In the AI era, the real edge is not speed or tools but diverse human judgment, shaping fairer, sharper and more resilient decisions.
As innovation accelerates, tech leaders say empathy and human insight now rival engineering prowess in driving meaningful impact.
Homogeneous leadership in SaaS is more than a cultural concern; it is a strategic risk that stifles innovation, resilience and commercial performance.
Customer experience is evolving from ticket-taking to strategic, context-rich advisory, where clear narratives turn raw data into real business value.
As AI reshapes work, product managers must lead with human intention, turning clear purpose into products that truly serve people.
Insurers race to clean and connect sprawling customer records into a single AI‑ready view, paving the way for hyper‑personalised cover.
Zoho hits 1m paying customers and 150m users worldwide as the 30-year-old software group posts 2025 growth in clients and revenue.
The hire signals a push to scale AutoRek’s platform for larger international clients as it adds AI and automation to its financial controls software.
SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.
In a world of inbox overload, winning customer strategies turn feedback into visible action, proving listening must lead to trust.
Women eyeing commercial leadership in mobility need vision, data, resilience and courage to thrive and drive lasting change at the top.
Empathy, not just agile tools, is emerging as the missing link between business strategy and tech delivery in digital transformation.