eCommerceNews Asia - Technology news for digital commerce decision-makers

Customer data stories

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How to secure your customers’ personally identifiable information against compromise
This month
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document management
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cybersecurity
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dlp
Businesses of all sizes have adopted data loss prevention (DLP) best practices and strategies to minimise risk. However, those with a DLP strategy should understand that it isn’t a surefire way to stop data loss.
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How Artificial Intelligence is transforming the distribution industry
This month
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ai
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distribution
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sales systems
The rise of AI will not fade away because it’s making so many tasks quicker and easier. So here’s what you need to know.
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Accenture acquires ANZ-based customer insights business
Last month
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accenture
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mergers and acquisitions
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trusted advisor
The move aims to strengthen Accenture Song's (formerly Accenture Interactive) ability to help clients tap data insights and performance marketing.
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Security: The missing ‘golden signal’ in world-class observability
Thu, 24th Nov 2022
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s&p dow jones
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cyber attacks
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new relic
Data breaches and ransomware are on the rise across the APAC region, with high-profile cyber attacks garnering daily headlines.
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Open banking set to give NZ customers a fairer deal
Mon, 14th Nov 2022
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nz government
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open banking
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customer data
Open banking is now being introduced in New Zealand, with the Government saying the move will increase bank competition and deliver a better deal for New Zealanders.
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Making the case for decentralised identity
Tue, 1st Nov 2022
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privacy
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digital footprint
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identity
As our digital footprint grows, knowing which identity strategy will prevail can help safeguard critical assets such as sensitive customer data. Here's why it matters.
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Is ‘dirty data’ damaging your business?
Tue, 11th Oct 2022
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crm
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martech
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data
The last decade has witnessed a rush on data. Every click, call, text, transaction — consumers provide vast amounts of data that could be used to create lasting value for brands and their customers.
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How Infosys Consulting is driving better data-driven solutions for ASEAN
Thu, 8th Sep 2022
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bi
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big data
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data analytics
Trends across the market have continued to show that customers are expecting transactional banking activities to be completely effortless.
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CyberRes top choice for Voltage data privacy and protection solution
Mon, 29th Aug 2022
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data protection
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privacy
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gartner
CyberRes Voltage received high end-user ratings, along with user interest and adoption on Gartner Peer Insights during the past 18 months.
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How to achieve your monthly recurring revenue goals
Wed, 29th Jun 2022
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managed services
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migration
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partner programmes
Monthly recurring revenue (MRR) is the ultimate goal, the most important issue on which anyone in the IT channel should focus.
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Cheetah Digital creates digital success for Starbucks
Mon, 20th Jun 2022
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martech
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starbucks
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research
Cheetah Digital has revealed new insights from its customer Starbucks, demonstrating the success of the company's relationship marketing platform.
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Lookout adds security offerings with SaferPass acquisition
Tue, 7th Jun 2022
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data protection
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cybersecurity
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breach prevention
Lookout has acquired SaferPass, adding password management technology to its suite of security offerings and furthering its goal to provide customers with proactive protection.
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ActiveCampaign extends Slack integration for customers
Mon, 11th Apr 2022
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partnerships
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slack
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integration
ActiveCampaign has announced an extended integration with Slack to provide a cost-effective way to facilitate seamless experiences across sales, marketing and customer support.
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Customer expectations on brands in a post-pandemic world
Wed, 16th Mar 2022
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martech
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customer voice
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report
Five key trends shaping the state of relationship marketing in the year ahead according to consumer preferences.
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Cyber attack on insurer highlights need for better security
Fri, 25th Feb 2022
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ddos
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finance, leasing & rental
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cybersecurity
AXA is just one of the insurance and financial services companies targeted recently by cybercriminals, and there is a pressing need in this sector to tighten security controls.
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UserZoom unveils Live Interviews to scale UX research and collect insights faster
Thu, 10th Feb 2022
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feedback
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zoom
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recruitment
UserZoom has announced new automation capabilities that make it faster and more efficient to collect user feedback and deliver customer insights.
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Predicted travel surge prompts Mystifly to implement new travel commerce solution
Wed, 26th Jan 2022
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airline
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travel
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shopping
The design is formatted to offer a continuous stream of shopping results from Mystiflyers airfare marketplace and actively process close to 300 itinerary options per shopping query.
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Data derived from customer loyalty: more valuable than ever before?
Mon, 10th Jan 2022
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martech
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cookies
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marketing
With the death of cookies, the 'value exchange' between businesses and their customers' willingness to share personal data has never been so important.
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