Customer data stories
How to secure your customers’ personally identifiable information against compromise
Businesses of all sizes have adopted data loss prevention (DLP) best practices and strategies to minimise risk. However, those with a DLP strategy should understand that it isn’t a surefire way to stop data loss.
How Artificial Intelligence is transforming the distribution industry
The rise of AI will not fade away because it’s making so many tasks quicker and easier. So here’s what you need to know.
Accenture acquires ANZ-based customer insights business
The move aims to strengthen Accenture Song's (formerly Accenture Interactive) ability to help clients tap data insights and performance marketing.
Security: The missing ‘golden signal’ in world-class observability
Data breaches and ransomware are on the rise across the APAC region, with high-profile cyber attacks garnering daily headlines.
Open banking set to give NZ customers a fairer deal
Open banking is now being introduced in New Zealand, with the Government saying the move will increase bank competition and deliver a better deal for New Zealanders.
Making the case for decentralised identity
As our digital footprint grows, knowing which identity strategy will prevail can help safeguard critical assets such as sensitive customer data. Here's why it matters.
Is ‘dirty data’ damaging your business?
The last decade has witnessed a rush on data. Every click, call, text, transaction — consumers provide vast amounts of data that could be used to create lasting value for brands and their customers.
How Infosys Consulting is driving better data-driven solutions for ASEAN
Trends across the market have continued to show that customers are expecting transactional banking activities to be completely effortless.
CyberRes top choice for Voltage data privacy and protection solution
CyberRes Voltage received high end-user ratings, along with user interest and adoption on Gartner Peer Insights during the past 18 months.
How to achieve your monthly recurring revenue goals
Monthly recurring revenue (MRR) is the ultimate goal, the most important issue on which anyone in the IT channel should focus.
Cheetah Digital creates digital success for Starbucks
Cheetah Digital has revealed new insights from its customer Starbucks, demonstrating the success of the company's relationship marketing platform.
Lookout adds security offerings with SaferPass acquisition
Lookout has acquired SaferPass, adding password management technology to its suite of security offerings and furthering its goal to provide customers with proactive protection.
ActiveCampaign extends Slack integration for customers
ActiveCampaign has announced an extended integration with Slack to provide a cost-effective way to facilitate seamless experiences across sales, marketing and customer support.
Customer expectations on brands in a post-pandemic world
Five key trends shaping the state of relationship marketing in the year ahead according to consumer preferences.
Cyber attack on insurer highlights need for better security
AXA is just one of the insurance and financial services companies targeted recently by cybercriminals, and there is a pressing need in this sector to tighten security controls.
UserZoom unveils Live Interviews to scale UX research and collect insights faster
UserZoom has announced new automation capabilities that make it faster and more efficient to collect user feedback and deliver customer insights.
Predicted travel surge prompts Mystifly to implement new travel commerce solution
The design is formatted to offer a continuous stream of shopping results from Mystiflyers airfare marketplace and actively process close to 300 itinerary options per shopping query.
Data derived from customer loyalty: more valuable than ever before?
With the death of cookies, the 'value exchange' between businesses and their customers' willingness to share personal data has never been so important.