eCommerceNews Asia - Technology news for digital commerce decision-makers

Customer Interactions stories

Story image
How Australian businesses can transform customer interaction
6 days ago
#
cx
#
martech
#
customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
Story image
Call data: Australian businesses’ overlooked tool for superior CX
Last week
#
cx
#
martech
#
voice
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
Story image
Embracing new tools in CX to revolutionise the digital customer journey
This month
#
big data
#
contact centre
#
bi
Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.
Story image
Zoom enhances AI Companion capabilities for improved productivity
This month
#
ai
#
zoom
#
connectivity
Zoom enhances the capabilities of its AI Companion to boost productivity, communication and inclusivity across its platform, introducing new features and capabilities.
Story image
Businesses plan sweep of loyalty program changes by 2027
Last month
#
cx
#
martech
#
capgemini
Amidst economic woes, 9 in 10 businesses plan to revamp their loyalty schemes by 2027, with 65% expected to replatform.
Story image
AI amongst key trends shaping eCommerce and retail in 2024
Last month
#
big data
#
ml
#
bi
AI, sustainability, social commerce, and value provision will redefine retail and online sectors in 2024, predicts ecommerce specialist, Paul Waddy.
Story image
Zendesk acquires AI firm Klaus to enhance customer experience
Last month
#
testing
#
cx
#
martech
Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.
Story image
Marketing analytics software sector riding high on AI & ML adoption
Last month
#
digital transformation
#
gdpr
#
compliance
The global marketing analytics market is bolstered by increased adoption across sectors such as retail and manufacturing for improved AI and ML processes.
Story image
Vodafone invests $20 million in technology-focused retail revamp
Thu, 21st Dec 2023
#
apple
#
technology gifts
#
customers
Vodafone unveils $20 million tech-led retail revamp for enhanced customer experience and increased demand.
Story image
Tollring to launch AI-powered cloud call recording solution, Record AI
Thu, 14th Dec 2023
#
big data
#
voip
#
bi
Tollring unveils cloud-based AI call recording service, Record AI, targeting all organisation users from January 2024.
Story image
Eagle Eye Group appoints first Chief Artificial Intelligence Officer
Thu, 14th Dec 2023
#
big data
#
bi
#
cdp
Eagle Eye Group hires Jean-Matthieu Schertzer as its first Chief AI Officer, aiming to bolster AI-driven personalised retail promotions.
Story image
Amazon Connect adds Generative AI features to enhance CX
Thu, 30th Nov 2023
#
contact centre
#
cloud services
#
public cloud
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
Story image
The significance of the client portal for creating a dynamic legal firm
Mon, 27th Nov 2023
#
digital transformation
#
ai
#
portal
Legal firms are increasingly turning towards client portals as a powerful tool to streamline their operations and enhance client interactions.
Story image
Lack of central data storage hinders customer support, reveals Sprinklr report
Fri, 24th Nov 2023
#
big data
#
data analytics
#
bi
A Sprinklr report reveals that 46% of CX leaders lack the central data storage vital for a competitive customer service.
Story image
Messaging tech pioneer Known rebrands as Kudosity in strategic shift
Thu, 16th Nov 2023
#
big data
#
bi
#
digital transformation
Known Pty Limited, a pioneer in messaging technology, has rebranded to Kudosity to streamline its business structure and enhance market offerings.
Story image
Sendbird Integrates Meta's Open-Source Llama 2 to Revolutionize AI-Powered Customer Chats
Mon, 23rd Oct 2023
#
gaming
#
cloud services
#
servers
Sendbird integrates open-source Llama 2 to revolutionise AI-powered conversations, prioritising privacy and security.
Story image
Kiwi Agri business chooses SugarCRM for sales automation transformation
Wed, 18th Oct 2023
#
big data
#
bi
#
cdp
Catalyst Performance Agronomy leverages SugarCRM's advanced sales automation software, Sugar Sell Premier, for boosted business operations.
Story image
Odigo launches AI-powered connector for effective UCaaS and CCaaS integration
Thu, 5th Oct 2023
#
bi
#
uc
#
big data
Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.
Story image
NICE acquires LiveVox, bolstering customer experience with AI integration
Thu, 5th Oct 2023
#
cx
#
martech
#
ai
NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.
Story image
Blackpearl Group launches innovative data service amid success
Fri, 14th Apr 2023
#
saas
#
cloud services
#
blackpearl group
Four months after its listing on the NZX in December, Blackpearl Group (NZX: BPG) has had a solid start as a listed company - one of the few for 2022.
Story image
NICE announces the spring 2023 release of AI-powered CXone
Tue, 4th Apr 2023
#
cx
#
contact centre
#
martech
NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.
Story image
Calabrio announces incoming CEO, predecessor leaving
Fri, 20th Jan 2023
#
hp
#
leadership
#
thoma bravo
Calabrio has appointed Kevin Jones as CEO, succeeding Tom Goodmanson, who is leaving after successfully leading the company for the last 15 years.
Story image
4G: ‘Fast’ is nothing, says Amdocs
Fri, 9th Nov 2012
#
gaming
#
video
#
technology gifts
With the advent of 4G mobile networks, the promise of a faster pipe for the internet is likely to become reality within months for Kiwi punters.
Story image
Demystifying Web Engagement Management
Mon, 1st Nov 2010
#
bi
#
big data
#
ecm
Scott Liewehr, Sr. WCM Consultant, The Gilbane Group; will present Sitecore's next webinar: Demystifying Web Engagement Management.