eCommerceNews Asia - Technology news for digital commerce decision-makers

Customer Loyalty stories

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Five metrics every successful professional services firm uses to remain profitable
4 days ago
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project management
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cx
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martech
Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.
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How Innovative Loyalty Programs Boost Customer Retention
5 days ago
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cx
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martech
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retail
Retail subscriptions have proven to be key in fostering enduring brand loyalty and customer retention, responding to changing consumer behaviours and economic shifts.
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BMO partners with Dynatrace to upscale digital banking capabilities
Last week
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cx
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martech
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payroll systems
BMO joins forces with tech firm Dynatrace to bolster their digital banking facilities, leading to efficient problem-solving and enhanced customer experiences.
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Over 40% of UK to shop for Valentine's Day gifts, finds Airtime Rewards
Last week
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martech
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cx
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email security
This Valentine's Day approaches, 42% of UK consumers will buy gifts, 38% will celebrate, and 52% will send cards, indicating potential opportunities for retailers amidst scepticism of the occasion, reveals Airtime Rewards survey.
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Enhancing eCommerce customer loyalty: The power of personalised journeys and automation
Last week
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crm
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bi
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big data
Harnessing the power of personalised customer journeys and marketing automation, eCommerce ventures focus on customer retention and growth, with platforms like Oncord leading the charge.
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Vonage to boost Southern Cross Credit Union's customer support
Last week
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bi
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big data
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contact centre
Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.
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$74 billion loss risk for firms from poor customer service
Last week
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cx
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martech
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ai
Australian businesses face an annual financial risk of AU$74bn due to poor customer service, reveals Qualtrics' study.
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Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push
This month
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cx
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martech
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cartech
Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.
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Airtime Rewards & O2 launch exclusive cashback campaign in February
This month
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cx
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martech
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inflation
Airtime Rewards and O2 give an economic boost through an exclusive cashback initiative in February, allowing O2 customers to offset phone bills with purchases from over 180 retail partners.
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Revolutionising the Future of Loyalty: Insights from Industry Leaders
This month
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big data
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bi
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cx
Industry heavyweights shed light on the future of brand loyalty, stressing the importance of technological innovation, personalisation and ethical engagement.
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Brits prefer pest infestation over poor customer service, study reveals
Last month
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contact centre
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cx
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martech
Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.
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Australian privacy concerns rise over Generative AI, Cisco study shows
Last month
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cx
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martech
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ai
Cisco's latest Data Privacy Benchmark Study reveals growing concerns about AI privacy risks, with 27% of organisations banning GenAI applications, and trust issues hampering AI development.
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UK businesses set for growth in 2024, according to report
Last month
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cx
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martech
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inventory management systems
UK businesses are projected to see significant growth in 2024, amidst the post-pandemic landscape, suggests Square's Future of Commerce report.
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Loyalty programs and innovation, experts reveal all
Last month
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cx
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martech
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commerce systems
As technology advances and consumer behaviours evolve, loyalty programs require new-age strategies, explain Australian Loyalty Association (ALA) experts and emerging talent in all-inclusive interviews.
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High street revival: Pop-up stores surge as shopping habits shift
Last month
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cx
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martech
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retail
UK's high street experiences an unexpected bounce back as experiential stores and pop-up shops gain momentum, with net store closures at their lowest since 2017.
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Dynatrace appoints Laura Heisman as new Chief Marketing Officer
Last month
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cloud services
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virtualisation
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digital transformation
Unified observability and security pioneer, Dynatrace, appoints Laura Heisman, seasoned marketing executive and advocate for women in tech, as their new Chief Marketing Officer.
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Eagle Eye launches EagleAI for grocery, retail personalisation
Last month
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bi
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big data
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cloud services
Eagle Eye debuts data science solution EagleAI, promising bespoke promotions and heightened customer loyalty for global retailers and grocers via AI-powered personalisation.
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Optimizely leaders predict AI surge & focus on customer loyalty in 2024
Wed, 27th Dec 2023
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cx
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martech
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ai
Optimizely chiefs expect AI uprising and increased customer loyalty focus in 2024. .
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Egress experts predict wave of AI weaponisation in cyber threats for 2024
Wed, 27th Dec 2023
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contact centre
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cx
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phishing
Egress forecasts AI-powered cyber threats to soar in 2024, with cybercriminals exploiting artificial intelligence.
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Barracuda Networks launches global partner success programme
Wed, 6th Dec 2023
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firewall
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managed services
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cx
Barracuda Networks debuts its Barracuda Partner Success Programme, designed to foster growth and optimise sales strategies globally.
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American Express extends partnership with HICAPS for easier health payments
Thu, 30th Nov 2023
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cx
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martech
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digitisation
American Express has broadened its affiliation with Australia's health claim solution HICAPS, enabling smoother healthcare transactions.
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The future of omnichannel: Your success blueprint in a digital world
Thu, 16th Nov 2023
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cx
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martech
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omnichannel
Customer loyalty is absolutely the most important thing. But it is a byproduct of the people that work for you.
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ShipStation & ChannelEngine partnership aims to enhance global ecommerce experiences
Mon, 13th Nov 2023
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martech
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cx
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merchants
ShipStation and ChannelEngine's new partnership targets enhancing global ecommerce, easing merchants' shipping logistics and marketplace integration.
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'Commvault unveils AI-enhanced data protection platform 'Commvault Cloud''
Thu, 9th Nov 2023
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cloud services
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microsoft
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data protection
Commvault has launched its new platform, Commvault Cloud, offering enhanced cyber resilience and data protection solutions for hybrid cloud organisations.