Customer Loyalty stories
Carnival Internet UK launches with eco pledges & fair pricing
4 days ago
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cx
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martech
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online safety
Carnival Internet UK launches full-fibre broadband with fair pricing, eco initiatives, and charity donations to tackle digital poverty and loyalty tax practices.
Unlocking Retail Growth: The WhatsApp Customer Service Revolution
4 days ago
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encryption
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cx
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martech
eCommerce retailers are boosting loyalty and revenue by using WhatsApp's 3 billion-user reach for faster, efficient, and personalised customer service.
Eagle Eye & Ecrebo partner to boost smart receipt marketing
4 days ago
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cx
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martech
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commerce systems
Eagle Eye and Ecrebo have partnered to blend personalised marketing with POS tech, enhancing retail promotions and loyalty programmes at store checkouts.
UK customers willing to switch banks for metal payment cards
6 days ago
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fintech
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cx
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martech
Over 75% of UK banking customers would switch banks for a metal payment card, valuing its durability, sustainability, and luxury feel, new research finds.
Jazeera Airways taps TCS to drive digital transformation push
6 days ago
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digital transformation
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cx
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martech
Tata Consultancy Services partners with Jazeera Airways to modernise its digital platform, enhancing customer experience and boosting revenue streams.
Likewize acquires Speedperform to boost AI tech support services
6 days ago
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uc
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cx
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martech
Likewize has acquired AI-driven support firm Speedperform, aiming to enhance device tech support and expand its global reach across multiple sectors.
Retailers face GBP £7 billion cost rise as commercetools adapts
6 days ago
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cx
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martech
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apm
Retailers face GBP £7 billion in rising costs due to new regulations; commercetools unveils platform updates to boost efficiency and customer loyalty.
How to keep public trust when systems go down
Last week
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cx
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martech
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breach prevention
Effective communication during cyberattacks is vital to maintain public trust and protect reputations, warns PR experts from Impact PR Auckland.
Orlando Magic expand SAS AI partnership to personalise fan experience
Last week
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gaming
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data analytics
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cx
SAS expands partnership with Orlando Magic to harness AI and data analytics, enhancing live game and digital fan experiences via personalisation and dynamic pricing.
Venues are predicting major growth in 2025 - here’s the tech that’s contributing
Last week
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digital transformation
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cx
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martech
Australian hospitality venues forecast ~31% growth in 2025, crediting tech like AI, personalised marketing, and contactless payments for driving efficiency and loyalty.
AI revolutionises seasonal pricing for retail & eCommerce
Last month
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saas
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data analytics
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digital transformation
AI-driven pricing is transforming retail and eCommerce, enabling businesses to adjust prices in real time and boost profits amid seasonal demand shifts.
UK retailers face substantial losses from missing parcels
Last month
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cx
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martech
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supply chain & logistics
UK retailers have suffered losses of around GBP £464 million in missing parcels during the peak shopping season, with potentially millions more unaccounted for.
Identity fraud costs firms USD $7 million annually worldwide
Last month
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cx
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martech
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physical security
Identity fraud costs businesses USD $7 million yearly worldwide, with Asia Pacific firms facing rising threats from sophisticated attacks, a new study finds.
AI & personalisation drive new luxury demand in Aussie dining
Last month
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data analytics
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cx
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martech
Research shows 65% of Australian restaurants use AI to enhance personalisation, boost efficiency, and meet rising consumer expectations in hospitality.
Genesys named leader in Forrester Wave CCaaS platforms report
Last month
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uc
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cx
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martech
Genesys leads Forrester's Wave report for Q2 2025 in CCaaS platforms, excelling in AI, innovation, and strategy for customer experience solutions.
Pat Copeland joins Moloco to lead machine learning efforts
Last month
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cx
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martech
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commerce systems
Pat Copeland has been appointed General Manager of Moloco Commerce Media, bringing over 30 years' experience in machine learning and advertising.
Why we need to be all-in on Personalisation
Last month
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data analytics
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cx
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martech
Personalisation is revolutionising retail, driving customer loyalty and profitability, as businesses harness AI to enhance unique shopping experiences.
Genesys Cloud AI drives a rise in annual revenue in 2025
Last month
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uc
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digital transformation
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cx
Genesys has reported that its Genesys Cloud AI drove over 10% of new business in fiscal year 2025, with annual recurring revenue reaching USD $1.9 billion.
Major brands to boost investment in loyalty programmes
Last month
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crm
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digital transformation
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cx
A study by Apadmi reveals that 67% of major brands plan to elevate investments in digital customer loyalty programmes over the upcoming year.
TP report shows Gen Z prefer interactive communication
Last month
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cx
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martech
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digital engagement
A new report from TP reveals that Generation Z favours interactive communication, posing challenges for businesses catering to this tech-savvy cohort.