eCommerceNews Asia - Technology news for digital commerce decision-makers

Customer Loyalty stories

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Manhattan Associates streamlines returns for omnichannel shopping
This month
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project management
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omnichannel
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manhattan associates
Manhattan Associates has announced enhanced Returns Management capabilities to streamline and optimise the returns process.
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Retailers called on to win over shoppers as cost of living rises
This month
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branding
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online shopping
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consumer
After significant growth in peak pandemic years, Australian consumer online retail spending has stabilised, according to the Australian Ecommerce Report 2023.
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The power behind personalised customer journeys
This month
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cx
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customer journey
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marketing strategy
By employing personalised customer journeys, brands have a real opportunity to stand out from the crowd and reach their full potential in providing the best customer experience.
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How to win customer loyalty in the age of AI
Last month
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ai
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customer satisfaction
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customer loyalty
There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.
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Customer loyalty proves critical for grocery retailers
Wed, 28th Jun 2023
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woolworths
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research
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customer loyalty
New Eagle Eye research reveals how grocery retailers can win with customer loyalty standards and practices in light of the current economic climate. 
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Open banking, payments and a new era for customer loyalty
Tue, 28th Feb 2023
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fintech
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payment gateways
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contactless payments
Open Banking has matured into an innovative payments solution enabling merchants to drive conversion, reward loyalty and improve the customer experience.
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Zendesk investigates changing nature of customer experience
Thu, 16th Feb 2023
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cx
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zendesk
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branding
Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
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Value for money top of the list in building brand loyalty - report
Tue, 31st Jan 2023
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research
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study
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consumer
When asked which brand characteristics are essential for building customer loyalty, value for money was the most popular, chosen by 77% of respondents.
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Why the financial services industry needs to embrace ‘relationship marketing’
Tue, 11th Oct 2022
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fintech
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open source
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retail
With more fintech disruptors joining the financial sector, digitally-savvy customers have more choice than ever at their fingertips — and they’re searching for the best deals.
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Why QSRs need to ‘cook up’ a perfect customer loyalty solution
Tue, 11th Oct 2022
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martech
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cx
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cdp
The pandemic has accelerated the shift towards a more digital world. And for those slow to keep up with the evolution, it will be difficult — if not downright impossible — to reach the right customers and remain profitable.
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Loyalty, pricing and service are D2Cs biggest shortfalls
Thu, 22nd Sep 2022
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crm
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cx
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martech
There is a key gap between brand manufacturer drivers for D2C deployment and their executional shortfalls, a new report reveals.
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How brands can use offline data to drive better decision-making
Wed, 24th Aug 2022
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big data
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bi
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data analytics
It’s no secret brands are at the forefront of data usage and capture, especially those with an eCommerce element in their businesses.
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Tranxactor Group to build customer loyalty with Oracle
Thu, 28th Jul 2022
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cloud services
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commerce systems
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payment gateways
Tranxactor has chosen Oracle Cloud Infrastructure (OCI) with Enterprise Database Service to allow it to provide brands with immersive customer engagement and loyalty programs.
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Salesforce unveils new offerings for consumer goods companies
Thu, 23rd Jun 2022
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martech
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cdp
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salesforce
Salesforce has announced new products for consumer goods companies to help brands navigate increasing market complexity more easily.
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Adobe survey reveals link between brand trust and consumer buy-in
Wed, 22nd Jun 2022
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martech
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creative technologies
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branding
Adobe has announced results from a study, which finds a strong correlation between brand trust and consumer behaviour.
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How focusing on user experience will help your online marketplace thrive
Fri, 17th Jun 2022
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crm
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contact centre
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cx
Setting up a successful online marketplace calls for more than mere systems integration.
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Zero party data and the new era of 'relationship marketing'
Fri, 17th Jun 2022
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martech
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cdp
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cookies
The ideal way to engage consumers is through real-time, hyper-personalised experiences, a new eConsultancy report reveals.
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How to implement an effective and personalised loyalty program
Wed, 8th Jun 2022
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bi
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big data
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data analytics
There’s no doubt about it – incorporating a robust customer loyalty program in almost any consumer-facing business can pay off.
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Boost Mobile now makes up over 7% of Aussie prepaid market
Tue, 24th May 2022
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awards
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telstra
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mobile networking
Boost Mobile has doubled its market share over the past four years and now has more than 7% of Australia's prepaid market, equivalent to over 700,000 people.
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Five ways marketers can satisfy their "sweet tooth" in a cookie-less world
Thu, 28th Apr 2022
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crm
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bi
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big data
We’ve been discussing the death of the cookie for a long time. Google announced plans to entirely phase out third-party cookies within two years.
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Mindfields, Uniphore partner for greater client offerings
Fri, 22nd Apr 2022
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contact centre
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martech
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chatbots
Mindfields has announced its partnership with Uniphore to improve Mindfields’ offerings, helping its clients move into the next phase of conversational automation.
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First-party data: A reason to celebrate
Fri, 8th Apr 2022
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bi
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big data
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data analytics
For years, brands have been utilising the benefits of third-party data to acquire customers. However, what happens when the tools needed for building that database get taken away?
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Australian consumers demand hyper-personalisation, new report reveals
Thu, 31st Mar 2022
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cdp
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martech
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email
The way to engage with consumers is through real-time, hyper-personalised experiences, a new eConsultancy report, in partnership with Cheetah Digital reveals. 
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Customer expectations on brands in a post-pandemic world
Wed, 16th Mar 2022
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martech
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customer voice
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report
Five key trends shaping the state of relationship marketing in the year ahead according to consumer preferences.
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