Customer Satisfaction stories - Page 11
Absolute Software tops Endpoint Management and Zero Trust Networking
Thu, 28th Sep 2023
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hybrid & remote work
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cyber risk
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wfh
G2's Fall 2023 Grid Reports for Endpoint Management and Zero Trust Networking is out with Absolute Software leading.
Biza.io appoints Jessica Booth as Head of Customer Success, Prepares for Growth
Wed, 27th Sep 2023
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data sharing
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financial institutions
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leadership
Australian consumer data leader, Biza.io, welcomes Jessica Booth as Head of Customer Success to drive further growth in CDR space.
Hexaware Technologies appoints Anton Tomchenko as Chief Revenue & Solutions Officer in Digital Services
Tue, 26th Sep 2023
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digital transformation
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partner programmes
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business strategy
Hexaware Technologies appoints experienced leader Anton Tomchenko as Chief Revenue and Solutions Officer for Digital and Software Services.
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Riz Karim appointed as Chief Customer Officer at ECI Software Solutions
Wed, 20th Sep 2023
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eci software solutions
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critical event management
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professional services
ECI Software Solutions appoints Riz Karim as Chief Customer Officer to enhance customer support globally in various industries.
Deciphering the impact of reviews on small businesses in the digital age
Fri, 15th Sep 2023
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cx
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martech
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smb
Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.
The power of audio experiences in retail and hospitality
Wed, 6th Sep 2023
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martech
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cx
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digital entertainment
The strategic use of audio in retail and hospitality venues can enhance customer experience, drive sales, and improve employee productivity.
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Hein Hellemons appointed as KnowBe4's Chief Revenue Officer
Thu, 31st Aug 2023
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knowbe4
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customer satisfaction
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job moves
Hein Hellemons appointed as new Chief Revenue Officer at KnowBe4, bringing extensive sales experience and expertise in cybersecurity market.
How to win customer loyalty in the age of AI
Tue, 22nd Aug 2023
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public cloud
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cx
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martech
There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.
Australian telco customer complaint numbers hit record low
Thu, 3rd Aug 2023
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uc
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telco
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customer service
Australia's telcos achieve record-low complaint rates, with just three complaints per 10,000 services in operation.
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Dynatrace appoints Mike Green as ANZ VP
Tue, 9th May 2023
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digital transformation
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ibm
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it industry
Dynatrace Appoints Mike Green as Regional VP for Australia and New Zealand to Drive New Commercial Opportunities and Customer Satisfaction.
Logicalis Australia Streamlines Services Team for Growth
Wed, 3rd May 2023
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digital transformation
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cx
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martech
Logicalis Australia appoints new leadership within services team to enhance customer experience & foster innovation across the organization.
BlueVoyant sees higher customer adoption across APJ
Thu, 30th Mar 2023
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supply chain systems
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partner programmes
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cybersecurity
BlueVoyant bolsters its APJ presence as the company saw over 300% growth in customers and total contract value in the region in 2022.
Espria and Five9 to provide cloud contact centre solutions
Wed, 22nd Mar 2023
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uc
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cx
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martech
The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.
Whitelane ranks Hexaware third in customer satisfaction
Thu, 16th Mar 2023
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cx
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fintech
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martech
Hexaware has announced that it has been ranked third for customer satisfaction by Whitelane Research in its IT Sourcing Study for Europe, 2022.
Cyara Expands Executive Team to Drive Growth
Thu, 16th Feb 2023
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cx
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martech
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software development
Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.
Key infosec hire as Advantage builds cyber capability
Thu, 16th Feb 2023
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data protection
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cybersecurity
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ibm
Advantage expands Cyber Security division with Naas Nell as Service Delivery Manager, citing increased demand for efficient and cost-effective solutions.
Mojix hires industry expert as new President & CCO
Wed, 18th Jan 2023
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digital transformation
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power / energy
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analyst report
Mojix has appointed Chris Cassidy as President and CCO. The hire is expected to drive acceleration of customer satisfaction and product innovation.
Asendia hires new CEO & Managing Director in Asia Pacific
Tue, 17th Jan 2023
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supply chain systems
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power / energy
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singapore
Asendia appoints Senthil Kumar as CEO of Asendia Singapore/South Asia and Stuart Foster as Managing Director of Asian Desk, APAC.
Norwood Systems has appointed a new Strategic Adviser
Tue, 17th Jan 2023
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5g & beyond
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uc
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wireless networks
Telecoms veteran Ronan Dunne joins Norwood Systems as a strategic adviser, focusing on the firm's global expansion and AI Cognitive Services portfolio.
Chargeback911 appoints Pelwasha Faquiryan as Chief Growth Officer
Fri, 21st Oct 2022
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martech
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cx
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customer engagement
Chargeback911 appoints Pelwasha 'Pel' Faquiryan as Chief Growth Officer. Faquiryan will focus on enhancing Chargebacks911's long-term performance.