Customer service stories - Page 15

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

Ayala Land Hospitality partners with IDeaS to deploy G3 Revenue Management System, boosting hotel revenue and guest experience across the Philippines.

Onix has acquired UJET's professional services unit to enhance AI-driven customer engagement solutions on Google Cloud across multiple industries.

Standard Chartered partners with Alibaba to accelerate AI adoption in finance, aiming to enhance customer service and sustainability efforts.

NiCE to acquire Cognigy for USD $955 million, combining AI platforms to enhance global customer experience with advanced conversational AI solutions.

Singapore Airlines partners with Qualtrics, using AI-driven analytics to enhance customer insights and improve service over a three-year collaboration.

ChatSa launches AI Magic, enabling users to swiftly create and deploy cross-platform AI chatbots with a single text prompt, in under two minutes.

Chervon teams up with Blue Yonder to enhance global supply chain, aiming to improve forecasting, inventory and customer service across Asia-Pacific.

CommScope and DvSum have teamed up to launch ServAssure NXT AI, a platform combining AI and analytics to boost network monitoring and customer service efficiency.

Boost.ai launches on AWS Marketplace to help enterprises in regulated sectors adopt secure, compliant AI agents with rapid deployment and strong data protection.

Kore.ai has made its AI agent solutions available on AWS Marketplace, enabling faster deployment and streamlined procurement for enterprises across various sectors.

Zoho launches Zia LLM and an AI agent marketplace, focusing on robust data privacy and customisable business solutions across global data centres.

Sage appoints Damon Scarr as General Manager for Asia Pacific to drive growth and expand its AI-powered finance solutions across the region.

Jambi City partners with GHD in a pilot to replace 100,000 manual water meters with smart digital systems for better management and customer service.

Adaptive AI systems, like Amazon's Alexa Plus, learn and evolve with users in real time, promising a new era of personalised, interactive technology.

Appian has been named on FinTech Global's 2025 AIFinTech100 list for pioneering AI-driven solutions that transform banking, compliance and financial services workflows.

NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.

Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.

CommBox launches CommSite AI, a conversational platform transforming websites with real-time, personalised chat to enhance user engagement and sales.