Customer Support Stories - Page 31

Global Stories

Customer Support stories

Snowflake debuts Cortex AI to unify data for financial services

Snowflake unveils Cortex AI for Financial Services to unify data ecosystems, enabling secure AI model deployment and integration with top industry platforms.

By Melvin Hipolito • 5 min read • Fri, 3rd Oct 2025

Digital Transformation

OutSystems launches Agent Workbench for unified enterprise AI

OutSystems launches Agent Workbench, a platform enabling enterprises to deploy and manage AI agents, improving workflows and digital experiences across sectors.

By Catherine Knowles • 4 min read • Wed, 1st Oct 2025

Unified Communications

Zoom unveils AI upgrades for sales, service & event platforms

Zoom rolls out AI upgrades across sales, service and events platforms, enhancing automation, personalised engagement and operational efficiency by 2026.

By Catherine Knowles • 4 min read • Fri, 19th Sep 2025

Customer Experience

Gen Z demands instant service & social shopping from retailers

Gen Z demands instant replies within 15 minutes and prefers social shopping on apps like Instagram and TikTok, pushing retailers to adopt AI and automation.

By Kaleah Salmon • 4 min read • Thu, 18th Sep 2025

Customer Experience

Samsung expands remote appliance service to 122 countries worldwide

Samsung has rolled out its Home Appliances Remote Management service to 122 countries, supporting 17 languages for smarter, remote appliance care.

By Melvin Hipolito • 3 min read • Wed, 17th Sep 2025

Unified Communications

NiCE named leader in 2025 Gartner Magic Quadrant for CCaaS

NiCE has topped the 2025 Gartner Magic Quadrant for CCaaS, leading in both Ability to Execute and Completeness of Vision for the first time.

By Jed Nykolle Harme • 3 min read • Thu, 11th Sep 2025

Customer Experience

Exclusive: Zoho eyes long-term ANZ growth with privacy-first push

Zoho reports 20% growth in Australia and New Zealand, attributed to long-term strategy, product innovation, and focus on small businesses.

By Melania Watson • 5 min read • Tue, 9th Sep 2025

Customer Experience

Supersonik secures USD $5 million to launch AI demo agent

Supersonik raises USD $5 million to launch a multilingual AI agent that instantly delivers personalised live product demos via video calls worldwide.

By Jed Nykolle Harme • 4 min read • Fri, 5th Sep 2025

Stories from Other Regions

Customer Support stories

Customer Experience

UK shoppers demand personalised retail experiences across channels

Over half of UK shoppers find retail communications too generic, with 60% calling them irrelevant, highlighting a need for personalised experiences across channels.

By Shannon Williams • 3 min read • Thu, 2nd Oct 2025

Data Analytics

Australian insurers using AI to manage extreme weather claims

Australian insurers face over AUD $1.8bn in weather claims in early 2025 amid rising extreme events, boosting AI use to manage surges and fraud.

By Shannon Williams • 5 min read • Thu, 2nd Oct 2025

Financial Systems

Moreton Bay launches free digital tools for 1,000 businesses

Moreton Bay offers 1,000 local businesses six months of free access to Xero and Constant Contact digital tools with training to boost growth and profits.

By Melania Watson • 3 min read • Wed, 1st Oct 2025

Data Protection

Australian consumer loyalty hinges on trust & service quality

Australian consumer loyalty relies heavily on trust and high-quality service, with 86% likely to abandon brands after poor customer support experiences.

By Kaleah Salmon • 4 min read • Wed, 1st Oct 2025

Unified Communications

How to choose the right AI contact centre platform in 2026

Choosing an AI-powered contact centre platform in 2026 is vital for businesses aiming to enhance customer experience and support future growth effectively.

By Audrey William from Crayon IQ and Michael Clark from CXTT Consulting • 4 min read • Wed, 1st Oct 2025

Digital Transformation

Regulations & AI reshape customer experience in Australia

Recent APRA rules and rising outages have pushed Australian firms to prioritise reliable, AI-driven customer experiences over mere interface design.

By Kaleah Salmon • 4 min read • Thu, 25th Sep 2025

Firewalls

AI demand fuels growth for Canadian MSPs amid security gaps

AI interest boosts growth for Canadian MSPs, with 82% seeing gains; yet only 40% have deployed AI cybersecurity agents, revealing a readiness gap.

By Melvin Hipolito • 4 min read • Thu, 25th Sep 2025

Robotics

Is your job safe from AI

Up to 8 million UK jobs could be exposed to AI, but roles relying on empathy, judgement and creativity appear far safer.

By Staff Writer • 8 min read • Wed, 24th Sep 2025

Customer Experience

Australian businesses use AI to halve call centre waiting times

Australian businesses are leveraging AI technology to halve call centre waiting times, boosting customer service and employee satisfaction across the sector.

By Shannon Williams • 3 min read • Sun, 21st Sep 2025