Big Data LDN to host important climate crisis conversations
"This year's event reaches every corner of data, as speakers and exhibitors explore the multiple intersections of business and data.'
VMware and Oracle expand partnership, empower modernisation
VMware has expanded its ongoing partnership with Oracle with the focus on helping customers modernise their VMware workloads on OCI.
Virgin Australia uses New Relic to enhance online services
Virgin Australia has deepened its partnership with New Relic to enhance the delivery of online services to its customers.
Kissflow extends partnership with Google Cloud to aid transformation
Through this partnership, Google Cloud and Kissflow state they are highly committed to helping Google Cloud customers achieve their business objectives.
The five key pillars of exceptional customer contact
To succeed, brands need to go above and beyond to provide consistent experiences to their customers while also looking to make continuous improvements.
Solving returns crisis: Harnessing tech for a fashionable future
The fashion industry grapples with the repercussions of high return rates, particularly in the realm of clothing purchases.
Osirium Technologies continues its upward trajectory
During 2022, the UK-based vendor of PAS solutions had its total bookings increase by 85% to £3 million, up from £1.61 million in 2021.
BlueVoyant sees higher customer adoption across APJ
BlueVoyant bolsters its APJ presence as the company saw over 300% growth in customers and total contract value in the region in 2022.
RingCentral: Celebrating Five Great Years in Australia
Five years ago in March, we established RingCentral in Australia, and the UCaaS landscape was very different to where we are today.
Beyond digital transformation: Why connected enterprises will always win more customers
While the digital enterprise has undoubtedly come a long way, it’s still tied down with siloed functions, legacy processes, and poor data visibility.
Adobe reveals findings from its latest Digital Trends Report
The global survey of more than 9,000 executives, practitioners, and agency employees also explores the technology investments and strategies that set industry leaders apart.
Australia’s telcos maintain record-low complaint rates
Australia's telcos have maintained record-low complaint rates, according to the latest Complaints-in-Context Report released by the Communications Alliance.
Businesses failing to deliver positive chatbot experiences
Research shows six in ten consumers interacted with a brand via chatbot in the last six months – 24% more than those who picked up the phone.
Okta study reveals top threats to digital identities
"The first step towards implementing CIAM securely is to understand why and how adversaries are attacking these customer-oriented businesses."
OpenText completes acquisition of Micro Focus, looks ahead to 2023
"Digital life is life, and with Micro Focus great products and talent, we will help organisations of all sizes accelerate their digital transformation."
Zoom Virtual Agent launched to assist customers and employees
Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.
Immersive CX is the new way to win and keep customers
Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.
Snowplow acquires Sydney-based Poplin Data, extends global customer base
Snowplow has announced the acquisition of Poplin Data, Snowplow's exclusive integration and enablement partner in Australia and New Zealand.
HackerOne launches Gold Standard Safe Harbour statement
The GSSH is a short, broad, easily-understood safe harbour statement that’s simple for customers to adopt, HackerOne states.
Changing the customer engagement game with ERP
In this climate especially, deliberate and actionable strategies to enhance the customer experience should be at the top of the to do list.
Boomi expands global partner program with new opportunties
Boomi has announced it has expanded its global partner program to include new opportunities for its approximately 800 partners worldwide.
Pound for pound, PaySauce adds up to best payroll value at Kilo
When online whole foods retailer Kilo took a closer look at PaySauce, it realised there was a better, faster way of handling timesheets, payroll and the associated administration.
How brands can use offline data to drive better decision-making
It’s no secret brands are at the forefront of data usage and capture, especially those with an eCommerce element in their businesses.
Nine marketing automation best practices to implement ahead of 9.9 super shopping day
According to the Euromonitor International report, eCommerce sales in SEA are expected to reach $166 billion by 2026, following a 30% rise in 2021.