eCommerceNews Asia - Technology news for digital commerce decision-makers

Customers stories

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Big Data LDN to host important climate crisis conversations
3 days ago
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big data
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customers
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climate change
"This year's event reaches every corner of data, as speakers and exhibitors explore the multiple intersections of business and data.'
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VMware and Oracle expand partnership, empower modernisation
Last month
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customers
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vmware
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oracle
VMware has expanded its ongoing partnership with Oracle with the focus on helping customers modernise their VMware workloads on OCI.
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Virgin Australia uses New Relic to enhance online services
Last month
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customers
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airline
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online services
Virgin Australia has deepened its partnership with New Relic to enhance the delivery of online services to its customers.
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Kissflow extends partnership with Google Cloud to aid transformation
Last month
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cloud services
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low-code
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customers
Through this partnership, Google Cloud and Kissflow state they are highly committed to helping Google Cloud customers achieve their business objectives.
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The five key pillars of exceptional customer contact
Fri, 14th Jul 2023
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saas
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contact centre
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cx
To succeed, brands need to go above and beyond to provide consistent experiences to their customers while also looking to make continuous improvements.
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Solving returns crisis: Harnessing tech for a fashionable future
Tue, 11th Jul 2023
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retailers
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shopping
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customers
The fashion industry grapples with the repercussions of high return rates, particularly in the realm of clothing purchases.
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Osirium Technologies continues its upward trajectory
Fri, 21st Apr 2023
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pam
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customers
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endpoint management
During 2022, the UK-based vendor of PAS solutions had its total bookings increase by 85% to £3 million, up from £1.61 million in 2021.
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BlueVoyant sees higher customer adoption across APJ
Thu, 30th Mar 2023
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cybersecurity
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partnerships
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managed security services
BlueVoyant bolsters its APJ presence as the company saw over 300% growth in customers and total contract value in the region in 2022.
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RingCentral: Celebrating Five Great Years in Australia
Tue, 28th Mar 2023
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microsoft teams
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ai
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customers
Five years ago in March, we established RingCentral in Australia, and the UCaaS landscape was very different to where we are today.
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Beyond digital transformation: Why connected enterprises will always win more customers
Thu, 9th Mar 2023
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digital transformation
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customers
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digital business
While the digital enterprise has undoubtedly come a long way, it’s still tied down with siloed functions, legacy processes, and poor data visibility.
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Adobe reveals findings from its latest Digital Trends Report
Wed, 1st Mar 2023
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customers
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marketing
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adobe
The global survey of more than 9,000 executives, practitioners, and agency employees also explores the technology investments and strategies that set industry leaders apart.
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Australia’s telcos maintain record-low complaint rates
Tue, 14th Feb 2023
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compliance
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customers
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telecommunications
Australia's telcos have maintained record-low complaint rates, according to the latest Complaints-in-Context Report released by the Communications Alliance.
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Businesses failing to deliver positive chatbot experiences
Thu, 9th Feb 2023
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cx
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chatbots
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customers
Research shows six in ten consumers interacted with a brand via chatbot in the last six months – 24% more than those who picked up the phone.
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Okta study reveals top threats to digital identities
Fri, 3rd Feb 2023
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cybersecurity
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customers
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digital
"The first step towards implementing CIAM securely is to understand why and how adversaries are attacking these customer-oriented businesses."
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OpenText completes acquisition of Micro Focus, looks ahead to 2023
Thu, 2nd Feb 2023
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customers
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opentext
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micro focus
"Digital life is life, and with Micro Focus great products and talent, we will help organisations of all sizes accelerate their digital transformation."
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Zoom Virtual Agent launched to assist customers and employees
Fri, 27th Jan 2023
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ai
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customers
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zoom
Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.
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Immersive CX is the new way to win and keep customers
Fri, 20th Jan 2023
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cx
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customers
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zendesk
Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.
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Snowplow acquires Sydney-based Poplin Data, extends global customer base
Fri, 13th Jan 2023
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data
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customers
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mergers and acquisitions
Snowplow has announced the acquisition of Poplin Data, Snowplow's exclusive integration and enablement partner in Australia and New Zealand.
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HackerOne launches Gold Standard Safe Harbour statement
Thu, 17th Nov 2022
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hackers
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attack
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customers
The GSSH is a short, broad, easily-understood safe harbour statement that’s simple for customers to adopt, HackerOne states.
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Changing the customer engagement game with ERP
Mon, 5th Sep 2022
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accounting systems
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bi
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big data
In this climate especially, deliberate and actionable strategies to enhance the customer experience should be at the top of the to do list. 
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Boomi expands global partner program with new opportunties
Mon, 5th Sep 2022
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it training
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partner programmes
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customers
Boomi has announced it has expanded its global partner program to include new opportunities for its approximately 800 partners worldwide.
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Pound for pound, PaySauce adds up to best payroll value at Kilo
Thu, 25th Aug 2022
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payroll systems
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hcm
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customers
When online whole foods retailer Kilo took a closer look at PaySauce, it realised there was a better, faster way of handling timesheets, payroll and the associated administration.
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How brands can use offline data to drive better decision-making
Wed, 24th Aug 2022
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big data
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bi
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data analytics
It’s no secret brands are at the forefront of data usage and capture, especially those with an eCommerce element in their businesses.
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Nine marketing automation best practices to implement ahead of 9.9 super shopping day
Wed, 24th Aug 2022
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customers
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shopping
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sales
According to the Euromonitor International report, eCommerce sales in SEA are expected to reach $166 billion by 2026, following a 30% rise in 2021.
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