Zoom Virtual Agent launched to assist customers and employees
Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.
Immersive CX is the new way to win and keep customers
Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.
Snowplow acquires Sydney-based Poplin Data, extends global customer base
Snowplow has announced the acquisition of Poplin Data, Snowplow's exclusive integration and enablement partner in Australia and New Zealand.
HackerOne launches Gold Standard Safe Harbour statement
The GSSH is a short, broad, easily-understood safe harbour statement that’s simple for customers to adopt, HackerOne states.
Changing the customer engagement game with ERP
In this climate especially, deliberate and actionable strategies to enhance the customer experience should be at the top of the to do list.
Boomi expands global partner program with new opportunties
Boomi has announced it has expanded its global partner program to include new opportunities for its approximately 800 partners worldwide.
Pound for pound, PaySauce adds up to best payroll value at Kilo
When online whole foods retailer Kilo took a closer look at PaySauce, it realised there was a better, faster way of handling timesheets, payroll and the associated administration.
How brands can use offline data to drive better decision-making
It’s no secret brands are at the forefront of data usage and capture, especially those with an eCommerce element in their businesses.
Nine marketing automation best practices to implement ahead of 9.9 super shopping day
According to the Euromonitor International report, eCommerce sales in SEA are expected to reach $166 billion by 2026, following a 30% rise in 2021.
ValueFlow and FLI announce capital alliance for enhanced channel outcomes
ValueFlow and Founder Led Investments (FLI) have announced that they have entered into a capital alliance, which looks to expand ValueFlows business in Australia and Asia Pacific.
CM Group recognised as Best Overall MarTech Company
MarTech Breakthrough has ranked CM Group as the Best Overall MarTech Company for the third year running and Cheetah Digital as Best Overall Marketing Campaign Management Solution.
Virgin Money works with 9Spokes to create custom offering
Virgin Money has worked with Kiwi SaaS 9Spokes to build a custom version of its business dashboard offering, M-Track, to generate stronger insights for the bank and its customers.
Appier achieves historically high growth rate of 56% YoY
"Our strong momentum over the past two quarters underscores Appier's significant growth alongside our customers."
OfficeMax NZ sees significant growth through Seismic partnership
OfficeMax New Zealand has announced it has seen a significant increase in customer and sales confidence as a result of Seismic’s digital enablement software.
How manufacturers can respond to rapid change with technology
Disruption, innovation, and continual refinement of shop floor processes are driving factors in today’s complex market landscape.
ManageEngine bringing back Australian user conference
ManageEngine is bringing back its user conference, the company's flagship customer event, to two of Australia's largest cities for the first time since 2018.
InterSystems expands New Zealand presence with local office
InterSystems has opened its first New Zealand office, expanding the company’s presence in the country to build its growing local team and closer relationships with customers and partners.
Million dollar funding injection set to drive Servicely's overseas expansion
Australian AI platform provider Servicely has announced a $1.2 million funding injection that will look to target a significant overseas expansion.
Airwallex launches an online payments app on Shopify
Airwallex has launched an online payments app on Shopify, allowing merchants to integrate a gateway plugin on their online store to accept payments from their global customers.
Workday continues growth in the adaptive planning space
The company's solution has the ability to break down data silos, accelerate planning company-wide, and gain richer insights by applying machine learning.
TradeWindow closes deal to acquire Auckland company Rfider
TradeWindow has announced that its agreement to acquire the business and assets of Rfider Limited, an Auckland-based software company.
Mercury charged by ComCom following complaints of misleading customers
Mercury NZ has been charged for misleading customers following a complaint to the Commission Commission.
The NZ TCF endorses move by ComCom to promote TDR dispute scheme
The New Zealand Telecommunications Forum has welcomed the move by the Commerce Commission to further promote customers' access to the Telecommunications Dispute Resolution Scheme (TDR).
Why it's time to 'dial up' the power of mobile marketing
For marketers and brands, the obsession with our mobiles translates into endless opportunities, especially as the third-party cookie crumbles and relationship marketing emerges as king of the marketing paradigm.