Customers stories - Page 12

Alan Gourdie, CEO of Telecom Retail, has resigned effective 31 October 2012, after leading the company through a critical era of growth and competition.

New Zealand tops Zendesk's global customer satisfaction poll at 95%, while the French lag at 57%. Now, a new charity-linked plan boosts philanthropy.

A new survey reveals that 80% of Kiwis would stop dealing with an organisation after a data breach, viewing it as a 'fundamental breach of trust'.

Making mobility work for your customer requires five key requirements, says David Elliot, ANZ channel manager for Avaya.

Tales of court action, shareholder disagreements, employment disputes and frozen bank accounts for local ISP and hosting company.

Telcoinabox New Zealand revolutionises IT businesses by offering easy integration of telco services, promising robust new revenue streams.

Huawei aims to dominate the New Zealand market, showcasing cutting-edge Android devices and planning to be a top five global handset vendor by 2013.

Steady progress is being made, with the majority of customers now back online, a Telecom spokesperson has said.

Orcon warns customers of a phishing scam with fake emails urging account updates to avoid suspension. The company advises against sharing details.

Orcon loses emails for 266 customers in overnight outage, with efforts to retrieve them so far unsuccessful. #Orcon #emailoutage.

ASB bank warns thousands of customers of card fraud, with details possibly disclosed, according to letter from Head of Cards.

Vodafone acquires First Mobile, adding 77 New Zealand stores to its portfolio. The deal includes no store closures or job losses, says Vodafone.

Revolutionary Customer Radar technology promises real-time insight into customers' thoughts, elevating service and business strategies.

Chorus has reached halfway in its Fibre to the Node<br />programme and will switch on its 1800th cabinet today, the company has<br />announced.

McAfee will compensate users after a faulty update crashed Windows XP PCs, offering reimbursements and free subscription extensions to those affected.

Google nears resolution with China over last year's phishing attacks, though details remain unclear. China offers severe punishment if given evidence.

Vodafone has apologised to customers affected by a network failure in the weekend which affected customers in the Bay of Plenty.

Telecom pledges USD $5m for XT outage compensation, offering free calls, texts, and data, while also donating USD $250,000 to local charities.

Telecom's XT network suffers second outage in an hour, affecting customers south of Taupo. Full service expected by 1pm, says Telecom on Twitter.

Telecom is compensating around 150,000 broadband customers following a network upgrade for TiVo that resulted in slow speeds and billing errors.