eCommerceNews Asia - Technology news for digital commerce decision-makers

Digital Channels stories - Page 3

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Adobe & Estée Lauder partner on GenAI projects

Fri, 14th Mar 2025
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martech
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retailtech
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genai
Adobe has teamed up with Estée Lauder to integrate its generative AI technology Firefly into the beauty giant's digital marketing efforts, boosting efficiency.
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Sitecore unveils AI platform to enhance marketing workflows

Wed, 23rd Oct 2024
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uc
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digital transformation
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cx
Sitecore has launched Sitecore Stream, an AI platform aimed at simplifying marketing workflows and empowering enterprise marketers with automation.
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Zendesk unveils AI-powered tools to enhance customer service

Thu, 10th Oct 2024
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data analytics
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cx
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martech
Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.
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Observability-driven digital customer experience is make or break for enterprise businesses

Tue, 3rd Sep 2024
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data analytics
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iot
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apm
Modern enterprises must master observability to meet soaring digital demands in the APAC region, blending legacy systems with agile, predictive solutions.
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DoubleVerify's new APAC guide to boost advertising ROI

Thu, 29th Aug 2024
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martech
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social media
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fraud
DoubleVerify's guide offers APAC marketers enhanced tools for digital advertising ROI by focusing on media quality metrics, addressing gaps found in a recent WARC report.
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Exclusive: How Verint's customer experience is thriving with Open AI

Wed, 21st Aug 2024
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uc
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cx
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martech
Verint leverages its open AI platform to revolutionise customer experience, integrating real-time data and ensuring security while leading market innovation.
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Campaign management software market to reach $10.2B by 2034

Tue, 23rd Jul 2024
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crm
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data analytics
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digital transformation
The global campaign management software market is set to soar to USD$4.8 billion by 2024 and may reach USD$10.2 billion by 2034, driven by AI and cloud innovations.
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FedEx launches handbooks to boost SME eCommerce in China, Japan

Wed, 3rd Jul 2024
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wechat
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whatsapp
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shipments
FedEx unveils handbooks to guide SMEs in China and Japan's eCommerce markets, offering insights on geotargeting, consumer habits, and key shopping dates.
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Chris Shayan appointed head of AI at Backbase to lead vision

Wed, 26th Jun 2024
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digital transformation
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cx
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martech
Backbase appoints Chris Shayan as Head of AI to drive innovation in its Engagement Banking Platform, marking a significant step in rearchitecting banking around the customer.
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NICE unveils advanced WFM solutions for digital integration

Fri, 31st May 2024
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uc
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cx
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martech
NICE has launched new workforce management tools aimed at integrating digital front and back-office tasks, enhancing efficiencies and bottom-line results.
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Chris Murphy joins G Squared to head new performance division

Thu, 23rd May 2024
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binge
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digital channels
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job moves
Chris Murphy, former GM of The Hallway, joins digital consultancy G Squared to lead a new performance creative division amid rising demand for effective digital campaigns.
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Yahoo ventures into CTV space with Yahoo Identity Solutions

Thu, 25th Apr 2024
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martech
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omnichannel
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yahoo
Yahoo Advertising ventures into the Connected TV space with Yahoo Identity Solutions, offering advertiser-empowering tools for omnichannel campaign measurability in Australia and Singapore.
Customer journey

Embracing new tools in CX to revolutionise the digital customer journey

Tue, 6th Feb 2024
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uc
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data analytics
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cx
Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.
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Data-driven video: A new frontier for ads in APAC

Wed, 31st Jan 2024
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data analytics
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martech
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personalisation
Amidst a creativity crunch in APAC, brands are capitalising on data-driven insights to produce personalised video ads, aiming to stay ahead in a rapidly evolving digital landscape.
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Sportradar Introduces FanID for Revolutionary Fan Engagement in Sports

Wed, 17th Jan 2024
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sports
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monetisation
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data collection
Sportradar debuts FanID, an industry-first data clean room marketing solution, to enhance fan engagement amid phase-out of third-party cookies.
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Storyblok survey reveals consumers' festive buying behaviour and trust issues

Wed, 29th Nov 2023
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ecm
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martech
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ai
Storyblok survey shares festive buying behaviours, revealing brand websites hold most trust, while AI and influencers fall out of favour.
Data partners

Kyndryl teams up with Dynatrace to enhance business insights offering

Thu, 2nd Nov 2023
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cx
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martech
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partner programmes
Kyndryl forges global alliance with Dynatrace to amplify its business insights offering, enhancing customers' outcomes.
Outdoor

VIOOH and Yahoo collaborate on benefits of prDOOH in marketing campaigns

Mon, 16th Oct 2023
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martech
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case study
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sales
VIOOH and Yahoo Advertising partner to explore the role and benefits of prDOOH in enriching multi-channel marketing campaigns.
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Video: 10 Minute IT Jams - An update from Appdome with Jan Sysmans

Mon, 16th Oct 2023
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endpoint protection
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devops
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apm
Jan Sysmans, who is the Mobile App Security Evangelist at Appdome, joins us today to tell us more about Appdome and the importance of mobile app security.
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Confluent announces expanded partnership with Google Cloud

Thu, 31st Aug 2023
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public cloud
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cx
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martech
The data streaming provider will help more companies build real-time applications faster at lower costs through a deeper partnership with Google Cloud.