eCommerceNews Asia - Technology news for digital commerce decision-makers

Digital Engagement stories

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Edith Cowan University implements Boomi AtomSphere
Tue, 1st Nov 2022
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digital engagement
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boomi
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edith cowan university
Edith Cowan University (ECU) has begun using the Boomi AtomSphere Platform to create a digital framework that promotes data access and sharing throughout the university.
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Engaging technologies key to successful hybrid work environment
Thu, 7th Apr 2022
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wfh
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martech
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creative technologies
Adobe's Future of Time Report 2022 shows that engaging technologies are key to a successful hybrid work environment.
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COVID-19 era sees consumers calling for dynamic digital experiences
Tue, 16th Nov 2021
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martech
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video
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chatbots
Half of consumers have increased digital engagement with businesses since the start of the pandemic, with preference for video chat climbing 300%, according to new research from Vonage.
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Digital experience can make or break brand relationships with customers
Fri, 23rd Jul 2021
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apps
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cisco
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digital engagement
60% of consumers will place blame on a brand's app even though the issue may actually lie elsewhere.
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'Old tech' may be holding back businesses & employees during COVID-19
Mon, 31st Aug 2020
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digital engagement
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online tools
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freshworks
77% of executives say good employees will start looking for a new employer if their current job doesn’t have the right information, tools, and technology they need to do their job well.
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Webinar: The role of technology in making (or breaking) employee engagement
Wed, 22nd Jul 2020
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digital engagement
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webinar
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freshworks
Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.
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SMBs getting better at digital engagement - Deloitte
Mon, 12th Aug 2019
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deloitte
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digital engagement
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smb
The report also found that the most commonly cited barrier to small business digital engagement is cost.
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Why humanising the customer experience is key to business success
Tue, 30th Apr 2019
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crm
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cx
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martech
“Brands must think like their customers, understand their point of view, and turn that into an experience that will resonate with them."
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Gartner’s four musts for digital customer service
Wed, 13th Feb 2019
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crm
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cx
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martech
Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.
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Why governments should invest in citizen engagement platforms
Mon, 20th Aug 2018
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government
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ict
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digital engagement
"The digital revolution has seen businesses around the globe race to overhaul their ICT infrastructure, however, governments are lagging behind."
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Aussie software insights firm scores lucrative deal with Brazilian shopping centre group
Tue, 31st Jan 2017
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bi
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big data
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data analytics
Australian software insights company Skyfii has scored a five-year contract with a Brazilian shopping centre group.
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The six steps to discovering the X factors in the employee experience
Thu, 20th Oct 2016
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digital engagement
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qualtrics
Collecting feedback from employees at every stage of their interaction with the business can show the employee experience.
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Is virtual reality ruining our society?
Wed, 17th Aug 2016
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vr
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digital engagement
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ar
We gaze into the future and the impact of digital communications and virtual reality.
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Exclusive: Qlik's Sharryn Napier talks employee empowerment through data analytics
Wed, 17th Aug 2016
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bi
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big data
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data analytics
"It's a way of working that encourages mass collaboration & doesn't restrict access to information, data or analysis – a democratisation of data."
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'Digital experience' can make or break Kiwi customer satisfaction
Mon, 11th Jul 2016
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crm
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cx
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martech
Digital performance has been cited by SAP research as being the dealmaker or dealbreaker to an organisation's digital performance.
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Employee engagement the secret to business success
Fri, 3rd Jun 2016
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big data
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bi
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data analytics
"Employees are the lifeblood the organisation and employee engagement directly affects the bottom line and determines overall company performance."
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Finding a solution to the problem that's costing ANZ businesses billions
Tue, 31st May 2016
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customers
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digital engagement
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productivity
With 14.3 million people currently employed in ANZ, unnecessary admin tasks creates a potential $61bn opportunity cost annually to organisations.
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Survey: Only 22% of Australian small businesses are digitally engaged
Mon, 4th Apr 2016
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seo
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digital engagement
Australian small businesses are missing their chance to use technology to grow their businesses according to a new survey.
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Synchrony Global and WalkMe expand APAC partnership
Thu, 31st Mar 2016
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cloud
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payroll systems
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hcm
Synchrony Global and WalkMe have partnered up with the aim of improving employee engagement by simplifying enterprise applications.
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Connected Learning Advisory to host digital tech events this April
Wed, 23rd Mar 2016
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e-learning
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digital engagement
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ministry of education
The Connected Learning Advisory has announced it will run a one-day professional support workshop for teachers around New Zealand this April.
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Genesys omnichannel solution delivers big ROI, study shows
Mon, 22nd Feb 2016
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crm
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contact centre
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martech
Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.
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Turns out it doesn't take much for your customers to go elsewhere
Thu, 18th Feb 2016
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crm
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martech
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digital engagement
“The way customers engage with brands has dramatically shifted, yet many enterprises’ approach to customer service and sales is stuck in yesterday."
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Cisco looks to make South East Queensland first smart region
Fri, 14th Aug 2015
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smart cities
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cisco
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digital engagement
“Cisco recognises this as a unique opportunity for Queensland to harness digital technology to accelerate outcomes and attract global attention."
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Equipping the educator sector for success: ​Cyclone goes Platinum with HP's Enterprise Group
Fri, 19th Jun 2015
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hp
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digital engagement
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learning
The ways in which we are learning is evolving. The new digital environment is empowering learners and teachers as never before.
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