Digital Engagement stories

Adobe unveils world’s first content supply chain solution
Thu, 23rd Mar 2023
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workflow automation
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cx
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adobe
Connecting Adobe Experience Cloud with Adobe Creative Cloud, the end-to-end solution, empowers brands to plan, produce, and deliver more content in less time.

Edith Cowan University implements Boomi AtomSphere
Tue, 1st Nov 2022
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digital engagement
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boomi
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edith cowan university
Edith Cowan University (ECU) has begun using the Boomi AtomSphere Platform to create a digital framework that promotes data access and sharing throughout the university.

Engaging technologies key to successful hybrid work environment
Thu, 7th Apr 2022
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wfh
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martech
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creative technologies
Adobe's Future of Time Report 2022 shows that engaging technologies are key to a successful hybrid work environment.

COVID-19 era sees consumers calling for dynamic digital experiences
Tue, 16th Nov 2021
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martech
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video
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chatbots
Half of consumers have increased digital engagement with businesses since the start of the pandemic, with preference for video chat climbing 300%, according to new research from Vonage.

Digital experience can make or break brand relationships with customers
Fri, 23rd Jul 2021
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apps
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cisco
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digital engagement
60% of consumers will place blame on a brand's app even though the issue may actually lie elsewhere.

'Old tech' may be holding back businesses & employees during COVID-19
Mon, 31st Aug 2020
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digital engagement
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online tools
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freshworks
77% of executives say good employees will start looking for a new employer if their current job doesn’t have the right information, tools, and technology they need to do their job well.

Webinar: The role of technology in making (or breaking) employee engagement
Wed, 22nd Jul 2020
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digital engagement
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webinar
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freshworks
Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.

SMBs getting better at digital engagement - Deloitte
Mon, 12th Aug 2019
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deloitte
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digital engagement
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smb
The report also found that the most commonly cited barrier to small business digital engagement is cost.

Why humanising the customer experience is key to business success
Tue, 30th Apr 2019
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crm
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cx
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martech
“Brands must think like their customers, understand their point of view, and turn that into an experience that will resonate with them."

Gartner’s four musts for digital customer service
Wed, 13th Feb 2019
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crm
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cx
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martech
Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.

Why governments should invest in citizen engagement platforms
Mon, 20th Aug 2018
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government
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ict
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digital engagement
"The digital revolution has seen businesses around the globe race to overhaul their ICT infrastructure, however, governments are lagging behind."

Aussie software insights firm scores lucrative deal with Brazilian shopping centre group
Tue, 31st Jan 2017
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bi
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big data
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data analytics
Australian software insights company Skyfii has scored a five-year contract with a Brazilian shopping centre group.

The six steps to discovering the X factors in the employee experience
Thu, 20th Oct 2016
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digital engagement
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qualtrics
Collecting feedback from employees at every stage of their interaction with the business can show the employee experience.

Is virtual reality ruining our society?
Wed, 17th Aug 2016
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vr
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digital engagement
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ar
We gaze into the future and the impact of digital communications and virtual reality.

Exclusive: Qlik's Sharryn Napier talks employee empowerment through data analytics
Wed, 17th Aug 2016
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bi
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big data
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data analytics
"It's a way of working that encourages mass collaboration & doesn't restrict access to information, data or analysis – a democratisation of data."

'Digital experience' can make or break Kiwi customer satisfaction
Mon, 11th Jul 2016
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crm
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cx
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martech
Digital performance has been cited by SAP research as being the dealmaker or dealbreaker to an organisation's digital performance.

Employee engagement the secret to business success
Fri, 3rd Jun 2016
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big data
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bi
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data analytics
"Employees are the lifeblood the organisation and employee engagement directly affects the bottom line and determines overall company performance."

Finding a solution to the problem that's costing ANZ businesses billions
Tue, 31st May 2016
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customers
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digital engagement
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productivity
With 14.3 million people currently employed in ANZ, unnecessary admin tasks creates a potential $61bn opportunity cost annually to organisations.

Survey: Only 22% of Australian small businesses are digitally engaged
Mon, 4th Apr 2016
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seo
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digital engagement
Australian small businesses are missing their chance to use technology to grow their businesses according to a new survey.

Synchrony Global and WalkMe expand APAC partnership
Thu, 31st Mar 2016
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cloud services
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payroll systems
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hcm
Synchrony Global and WalkMe have partnered up with the aim of improving employee engagement by simplifying enterprise applications.

Connected Learning Advisory to host digital tech events this April
Wed, 23rd Mar 2016
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e-learning
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digital engagement
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ministry of education
The Connected Learning Advisory has announced it will run a one-day professional support workshop for teachers around New Zealand this April.

Genesys omnichannel solution delivers big ROI, study shows
Mon, 22nd Feb 2016
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crm
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contact centre
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martech
Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.

Turns out it doesn't take much for your customers to go elsewhere
Thu, 18th Feb 2016
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crm
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martech
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digital engagement
“The way customers engage with brands has dramatically shifted, yet many enterprises’ approach to customer service and sales is stuck in yesterday."

Cisco looks to make South East Queensland first smart region
Fri, 14th Aug 2015
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smart cities
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cisco
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digital engagement
“Cisco recognises this as a unique opportunity for Queensland to harness digital technology to accelerate outcomes and attract global attention."