Digital Engagement stories - Page 1
NICE acquires LiveVox, bolstering customer experience with AI integration
NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.
Adobe unveils world’s first content supply chain solution
Connecting Adobe Experience Cloud with Adobe Creative Cloud, the end-to-end solution, empowers brands to plan, produce, and deliver more content in less time.
Edith Cowan University implements Boomi AtomSphere
Edith Cowan University is using the Boomi AtomSphere Platform to improve data access and online engagement for staff and students.
Engaging technologies key to successful hybrid work environment
Adobe's Future of Time Report 2022 shows that engaging technologies are key to a successful hybrid work environment.
COVID-19 era sees consumers calling for dynamic digital experiences
Half of consumers have increased their digital engagement with businesses during the pandemic, with video chat preference surging 300%, says Vonage research.
Digital experience can make or break brand relationships with customers
Pandemic spikes digital service reliance; brands warned—flawless app experience now crucial for consumer loyalty.
'Old tech' may be holding back businesses & employees during COVID-19
92% of execs stress engagement, yet only 66% see 'highly engaged' staff, finds Harvard study on workforce loyalty.
Webinar: The role of technology in making (or breaking) employee engagement
Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.
SMBs getting better at digital engagement - Deloitte
Aussie small firms thrive with digital tech, insists new Deloitte study.
Why humanising the customer experience is key to business success
Retailers in Australia must focus on delivering exceptional customer experiences in order to succeed in the competitive market.
Gartner’s four musts for digital customer service
Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.
Why governments should invest in citizen engagement platforms
The Australian government is failing to bridge the gap between citizens' expectations and their real-life experiences, eroding trust in public institutions, according to National Archives of Australia director general David Fricker.
Aussie software insights firm scores lucrative deal with Brazilian shopping centre group
Australian software insights company Skyfii has scored a five-year contract with a Brazilian shopping centre group.
The six steps to discovering the X factors in the employee experience
Collecting feedback from employees at every stage of their interaction with the business can show the employee experience.
Is virtual reality ruining our society?
We gaze into the future and the impact of digital communications and virtual reality.
Exclusive: Qlik's Sharryn Napier talks employee empowerment through data analytics
Qlik's Sharryn Napier says companies need to promote data literacy in the workplace to keep up with technology.
'Digital experience' can make or break Kiwi customer satisfaction
Digital performance has been cited by SAP research as being the dealmaker or dealbreaker to an organisation's digital performance.
Employee engagement the secret to business success
Investing in employee engagement is crucial for success, says survey by Qualtrics. Regular pulse surveys are key.
Finding a solution to the problem that's costing ANZ businesses billions
With 14.3 million people currently employed in ANZ, unnecessary admin tasks creates a potential $61bn opportunity cost annually to organisations.
Survey: Only 22% of Australian small businesses are digitally engaged
Australian small businesses are missing their chance to use technology to grow their businesses according to a new survey.
Synchrony Global and WalkMe expand APAC partnership
Synchrony Global and WalkMe have partnered up with the aim of improving employee engagement by simplifying enterprise applications.
Connected Learning Advisory to host digital tech events this April
The Connected Learning Advisory has announced it will run a one-day professional support workshop for teachers around New Zealand this April.
Genesys omnichannel solution delivers big ROI, study shows
Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.
Turns out it doesn't take much for your customers to go elsewhere
Nearly half of customers will switch to a competitor within a day of receiving poor customer service, according to new research.