Employee Experience (EX) stories - Page 2
Singaporeans want phone support as firms push digital
Last month
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uc
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digital transformation
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cx
Singaporeans still prefer calls for customer support, but firms are shifting budgets to digital self-service and AI, risking a widening gap.
MHP named ServiceNow's Automotive Partner of the Year
Last month
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digital transformation
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cx
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martech
ServiceNow names Porsche-owned consultancy MHP Automotive Partner of the Year, citing AI-powered workflows and measurable business results.
AI productivity gains erased by document verification
Last month
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data protection
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document management
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devops
AI tools leave office workers no faster overall, as time spent double-checking documents cancels out most of the promised productivity gains.
RingCentral unveils AIR Pro no-code AI contact agents
Last month
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uc
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data analytics
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digital transformation
RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.
Altimetrik names Dhirendra Nath as Chief HR Officer
Last month
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manufacturing
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digital transformation
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hcm
Altimetrik appoints Dhirendra Nath as Chief HR Officer to steer people strategy and culture integration after its merger with SLK.
Women in tech call for daily, sustained workplace backing
Last month
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e-learning
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hcm
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erp
Women in tech urge daily, visible backing over token gestures, saying sustained support boosts careers.
Why talent systems, not ambition, are holding women back in tech
Last month
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hcm
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it industry
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it department
Women in Australian tech aren't lacking drive - broken, opaque talent systems are quietly derailing their mid-career progression.
This International Women's Day, lean on proof (of skill, of impact and of potential)
Last month
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uc
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e-learning
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hcm
This International Women's Day, experts urge proof of skills through hands-on practice to close confidence gaps and drive real career growth.
Words of wisdom from Chaos female leaders: Leadership lessons for the future of technology
Last month
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hcm
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cmo
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ict sector
Female leaders at Chaos share lessons on empathy, ambition and resilience, redefining what successful tech leadership looks like today.
Beyond the pipeline problem: Why transformation starts with culture, not quotas
Last month
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digital transformation
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hcm
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it industry
Tech's gender gap won't close with quotas alone; real change depends on everyday culture, practical allyship and genuine sponsorship.
Cyber leaders urge culture shift to retain women in STEM
Last month
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hcm
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hybrid & remote work
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cybersecurity
Cyber and tech leaders say diversity will stall unless firms tackle toxic culture, caregiving bias and back women with real sponsorship.
Seatrium taps Workday HCM to modernise HR operations
Last month
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uc
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devops
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data analytics
Seatrium adopts Workday HCM to standardise HR for 24,000 staff, using AI and automation to speed workforce planning across global sites.
AI-era contact centres become strategic CX data hubs
Last month
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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
This International Women's Day, fix the skills blind spot in your organization
Last month
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hcm
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iwd
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opinion
This International Women's Day, move beyond pledges by fixing the skills blind spot that keeps high-performing women from promotion.
Great leaders don't have All the Answers - They Ask The Right Questions
Last month
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uc
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hcm
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management
In modern tech, the strongest leaders aren't answer-givers but question-askers, building trust, safety and innovation through curiosity.
TCS, Zscaler expand partnership with AI workspace suite
Last month
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firewalls
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digital transformation
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network security
TCS and Zscaler launch an AI-powered zero trust workspace platform blending security, observability and experience analytics for enterprises.
Automate the tasks, elevate leaders: The case for human-centered AI
Last month
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uc
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data protection
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hcm
Law firms are turning to AI to cut drudge work, raising urgent questions about how to protect mentorship, ethics and future leaders.
When work design fails, equity fails with it
Last month
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hcm
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hybrid & remote work
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leadership
As stress soars despite supportive managers, flawed work design quietly widens equity gaps, punishing those with lives beyond work.
Adtech's next competitive advantage isn't AI - It's people
Last month
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martech
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hcm
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partner programmes
Adtech's next edge won't come from smarter AI, but from cultures that empower diverse people, especially women, to lead and innovate.
How women leaders are shaping the future of work and AI
Last month
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hcm
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ai
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ai ethics & governance
Women leaders are redefining work and AI, using curiosity, clarity and empathy to build fairer, more human-centred innovation.