Freshservice stories
Freshworks boosts Freshservice with live asset mapping
This month
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digital transformation
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it automation
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multi-cloud
Freshworks adds live asset discovery to Freshservice, aiming to give IT teams clearer hybrid estate visibility and faster incident response.
Freshworks launches standalone platform to boost business teams
Mon, 1st Dec 2025
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uc
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data protection
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hcm
Freshworks unveils Freshservice for Business Teams as a standalone platform, enabling HR, Finance and Legal to independently manage internal workflows.
Freshworks launches Freddy AI Agent Studio for autonomous support
Thu, 12th Jun 2025
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saas
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digital transformation
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cx
Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.
Freshworks launches Freddy AI Agent for service efficiency
Wed, 30th Oct 2024
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cx
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martech
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hcm
Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.
Freshworks launches Freddy AI Agent for streamlined support
Fri, 25th Oct 2024
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cx
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martech
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hcm
Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.
Freshworks customers enhance employee experience via increased Microsoft Teams usage
Mon, 30th Oct 2023
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uc
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hcm
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collaboration
Freshworks reports a surge in Microsoft Teams usage by Freshservice customers, increasing productivity for over 250,000 users.
Bitkub Exchange selects Freshworks to boost customer support
Fri, 13th Oct 2023
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productivity
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itsm
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freshdesk
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
Freshworks customers boost experience with Microsoft Teams
Tue, 3rd Oct 2023
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uc
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agentic ai
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voip
Freshworks reports a notable increase in Microsoft Teams usage by Freshservice customers, improving employee experiences with AI support.
YOU'RE INVITED: Fresh way to master IT service management
Mon, 8th May 2017
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crm
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martech
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webinar
They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.