Freshworks stories
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Rocketlane secures USD $24 million Series B funding for CRM platform
Last week
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saas
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crm
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freshworks
Rocketlane raises USD $24 million in Series B to enhance its AI-driven CRM platform. Co-led by 8VC, Matrix Partners India, and Nexus Venture Partners, funding totals USD $45 million.
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Freshworks report highlights strong AI adoption in APAC workplaces
This month
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ai
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freshworks
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apac
Freshworks' Global AI Workplace Report reveals that 55% of employees globally are using AI tools, with 70% in APAC region using AI weekly.
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Freshworks appoints Ian Tickle as VP for Europe expansion
This month
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martech
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adobe
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oracle
Freshworks has named Ian Tickle as Senior VP and General Manager for Europe, tasking him with driving the company’s expansion across the continent.
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AI boosts efficiency for 67% of Australian workers
This month
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it training
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hcm
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ai
Australian workers are embracing AI, with 67% using it weekly and saving at least three hours, finds Freshworks 2024 Global AI Workplace report.
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AI regulation concerns hinder UK business adoption, survey says
Last month
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devops
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cx
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martech
A Freshworks survey reveals 35% of UK businesses see unclear AI regulations as a major barrier to adoption despite acknowledged productivity gains.
![Story image](../../../../../uploads/story/2024/06/26/preview_Brian_%2B_Drew_appointments_image.webp)
Chargebee appoints new leaders as market reaches USD $1.5 trillion
Last month
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cdp
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martech
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salesforce
Chargebee has named Brian Clark as President of Go-to-Market and Andrew Sherwood as SVP of Global Sales, aiming to capitalise on the booming USD $1.5 trillion subscription economy.
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Freshworks acquires Device42, enhancing IT asset management
Last month
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device42
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itam
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itsm
Freshworks acquires Device42 to enhance ITAM and ITSM offerings, promising a unified platform for advanced asset discovery and application dependency mapping.
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Freshworks appoints Andrew Phillips as new VP of Sales for ANZ
Last month
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hyperscale
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public cloud
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it automation
Freshworks appoints Andrew Phillips as the new Country Manager and VP of Sales for ANZ, aiming to enhance market presence with advanced generative AI features.
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Freshworks appoints Ashwin Ballal as new CIO
Wed, 15th May 2024
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ai
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partner programmes
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freshworks
Freshworks appoints Ashwin Ballal as new CIO, succeeding Prasad Ramakrishnan. Ballal brings over 30 years of tech expertise to drive transformative growth.
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UK excels in customer satisfaction & IT service delivery
Thu, 9th May 2024
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uc
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ai
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contact centre
Freshworks report reveals generative AI impact on UK business performance, boasting of rapid customer response times and high satisfaction scores.
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Dennis Woodside takes over as Freshworks CEO from founder Girish Mathrubootham
Fri, 3rd May 2024
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saas
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cx
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martech
Dennis Woodside takes the reins as CEO of Freshworks, succeeding company founder Girish Mathrubootham who becomes Executive Chairman, guiding the firm to its next chapter of global growth.
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Freshworks names Abe Smith as Chief of Global Field Operations
Thu, 8th Feb 2024
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saas
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crm
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data analytics
SaaS giant Freshworks enlists Abe Smith, with his 25-year field sales experience from Zoom, Oracle, and Cisco, as Chief of Global Field Operations to spur its upmarket progression.
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Freshworks predicts transformative impact of generative AI
Wed, 13th Dec 2023
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ai
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transparency
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freshworks
Freshworks’ top executives predict generative AI will power a technological revolution by 2024, revolutionising multiple sectors.
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Freshworks customers enhance employee experience via increased Microsoft Teams usage
Mon, 30th Oct 2023
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uc
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hcm
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voip
Freshworks reports a surge in Microsoft Teams usage by Freshservice customers, increasing productivity for over 250,000 users.
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Village Roadshow Group strengthens customer experience using Freshworks
Sun, 29th Oct 2023
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digital transformation
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cx
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martech
Village Roadshow Group sees a boost in customer satisfaction of 25% and cuts 60% of IT costs by employing Freshworks’ IT service management solution.
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Bitkub Exchange selects Freshworks to boost customer support
Fri, 13th Oct 2023
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itsm
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freshdesk
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productivity
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
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IT professionals embracing AI to automate workflows
Wed, 4th Oct 2023
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it automation
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ai
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it departments
IT pros, especially senior leaders and younger generations, are embracing AI to automate workflows and boost efficiency.
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Freshworks customers boost experience with Microsoft Teams
Tue, 3rd Oct 2023
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uc
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ai agents
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contact centre
Freshworks reports a notable increase in Microsoft Teams usage by Freshservice customers, improving employee experiences with AI support.
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Massive financial opportunity for IT leaders leveraging AI
Wed, 27th Sep 2023
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ai
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software
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it departments
The number of software applications on IT teams' work computers has increased by 71% in the past year, according to a report by Freshworks.
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Freshworks appoints Johanna Jackman as Chief People Officer
Wed, 30th Aug 2023
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freshworks
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csr
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job moves
Freshworks Inc. appoints Johanna Jackman as Chief People Officer, responsible for global HR strategy and operations.