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Freshworks stories

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Travel Counsellors introduces Freshworks AI-powered chatbots
Last month
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chatbots
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cx
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ai
The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.
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Freshworks unveils AI-powered customer service suite
Last month
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cx
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it automation
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ai
Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.
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Freshworks unveils new generative AI enhancements
Fri, 23rd Jun 2023
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ai
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freshworks
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conversational ai
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace. 
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Crocus customer service system blossoms with Freshdesk
Fri, 16th Jun 2023
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cx
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customer service
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freshdesk
Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.
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Freshworks brings on new GPT-based enhancements to AI assistant
Tue, 28th Mar 2023
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cx
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ai
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freshworks
Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.
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Supara uses Freshworks for customer support to aid eCommerce
Fri, 6th Jan 2023
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cx
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omnichannel
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customer engagement
The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.
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Freshworks launches collection of updates powered by AI
Thu, 10th Nov 2022
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cx
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ai
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support
Product updates include AI-powered support features to help agents improve response times, and embedded AI to help sales and marketers increase productivity.
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Freshworks integrates conversational AI in CX/CRM solutions
Fri, 4th Nov 2022
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cx
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martech
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crm
The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.
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Freshworks integrates with Google's Business Messages
Tue, 2nd Aug 2022
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martech
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crm
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open source
"The integration with Freshworks makes it fast and easy for businesses to have conversations with their customers within the Google apps."
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Nine in 10 employees frustrated by workplace technology
Tue, 14th Jun 2022
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productivity
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mental health
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freshworks
Businesses face a potential workplace crisis due to inadequate technology, damaging employee productivity, mental health and the ability to retain talent.
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IT teams deploy powerful technologies to enable remote work
Tue, 17th May 2022
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wfh
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martech
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chatbots
"We found that IT teams mastered the challenges of remote work last year in large part by employing powerful yet easy-to-use technologies."
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Freshworks launches new CRM with Shopify availability
Thu, 28th Apr 2022
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martech
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crm
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commerce systems
Freshworks has launched a new customer relationship management (CRM) solution, which has also been made available on the Shopify apps store.
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Freshworks enhances partner program, hires new channel VP
Thu, 10th Mar 2022
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cloud services
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partner programmes
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freshworks
"Our partner program attracts technology companies, resellers, system integrators and MSP that recognise the market need for native cloud solutions."
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77% of consumers will share data if their service is more personalised - Freshworks report
Wed, 25th Aug 2021
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crm
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martech
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marketing
Despite calls for better data privacy amongst businesses and their customers, it doesn’t mean that the data sharing game is over.
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Australian consumers support local retailers following COVID-19 pandemic
Wed, 16th Jun 2021
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retail
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freshworks
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consumer
The survey shows 78% will continue to spend money they normally wouldn't to support workers and struggling businesses, and 97% of those that shifted to shopping locally will continue to do so.
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Freshworks named in fourth Magic Quadrant this year
Wed, 14th Oct 2020
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crm
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martech
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itsm
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
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'Old tech' may be holding back businesses & employees during COVID-19
Mon, 31st Aug 2020
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digital engagement
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online tools
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freshworks
77% of executives say good employees will start looking for a new employer if their current job doesn’t have the right information, tools, and technology they need to do their job well.
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Webinar: The role of technology in making (or breaking) employee engagement
Wed, 22nd Jul 2020
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digital engagement
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webinar
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freshworks
Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.
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What’s new in the CRM CEC Magic Quadrant
Tue, 16th Jun 2020
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crm
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martech
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open source
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
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Millions wasted on poor knowledge management solutions
Mon, 14th Oct 2019
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contact centre
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oracle
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sap
A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.
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Freshworks expands local product hosting on Sydney data centre
Wed, 3rd Jul 2019
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contact centre
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freshdesk
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freshworks
Launched in January last year, the Sydney data centre already hosts the popular Freshdesk and Freshservice products.
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Freshworks enhances its AI-powered Omnibot
Mon, 29th Apr 2019
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ai
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bots
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freshworks
“The predictive engagement engine by Freshworks helps sales personnel identify and capitalise on opportunities."
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Freshworks launches first APAC data center in Sydney
Tue, 23rd Jan 2018
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apac
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freshdesk
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freshworks
The new data center brings added security for APAC customers.
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Freshworks launch messaging product for customer engagement
Mon, 25th Sep 2017
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messaging
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freshworks
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customer engagement
The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.
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