AWS unveils new serverless innovations for enhanced data management
Amazon Web Services has rolled out three new serverless innovations for superior data management, promising simpler and faster scalability.
Genesys Cloud CX grows revenue over 50% year-over-year
Genesys was also recognised as a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service, positioned highest for ability to execute.
Amelia Adds Two Senior Sales & Channel Alliances appointments in ANZ
Amelia, an enterprise AI leader, has appointed Brendan Maree as Senior Sales Director and Samuel La Macchia as Director of Partners and Alliances.
Genesys unveils strategic collaboration agreement with AWS
The partnership aims to empower organisations to accelerate their digital transformation and cloud customer experience strategies.
Genesys appoints Olivier Jouve as new Chief Product Officer
Genesys appoints Olivier Jouve as Chief Product Officer and Barbara Holzapfel as Chief Marketing Officer to further enhance customer experience strategies.
Genesys named cloud contact centre leader by Frost & Sullivan
Genesys ranked highest in innovation and growth for its artificial intelligence (AI) and digital capabilities to improve both CX and EX.
Spark migrates to Genesys Cloud CX contact centre platform
Spark wanted its contact centre technology to support its vision for customer service: frontline teams able to shift to where demand is most significant.
Genesys appoints Kim Duncan as New Zealand partner account director
Genesys appoints Kim Duncan as New Zealand Partner Account Director, responsible for expanding partner ecosystem and strengthening alliances.
Genesys optimises customer journeys with new solution
Genesys is expanding its existing orchestration capabilities with deeper customer journey analytics in order to enable businesses to be more people-centric.
Frost & Sullivan recognises Genesys as leader in new reports
Frost & Sullivan has recognised Genesys as a leader in the cloud contact centre market for its robust cloud and digital capabilities.
8x8 and Genesys partner with product integration for CX
Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX.
8x8 and Genesys collaborate on customer service solution
With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.
Study reveals the new standard for customer experience
According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.
Genesys raises $580 million in funding at $21 billion valuation
Genesys has announced a $580 million round of funding to accelerate the company's leadership in the Experience as a Service market globally.
Businesses prioritise friendliness over function in CX journey - Genesys report
58% of consumers believe it is important that businesses are quick to respond. However, only 41% of businesses actually prioritise quick responses.
Genesys and Google Cloud extend partnership, build future of digital customer service
Genesys and Google Cloud have expanded their partnership to connect customer support and experiences in a digital world.
Genesys looks to humanise customer experiences with latest release
Genesys launches eLearning program BeyondCX to help contact centre staff improve empathy skills and deliver personalised experiences.
Genesys G-Summit South Asia 2021: Taking CX to the next level
Genesys G-Summit South Asia 2021 is a two-day virtual event focused on delivering personalised and empathetic customer experiences. Register now!.
Genesys integrates AI into the Cloud CX contact centre platform
Genesys integrates AI features into its Genesys Cloud CX platform, allowing businesses to automate and scale without IT support.
Verizon adds Genesys Cloud to CX and contact centre portfolio
Verizon boosts its customer experience and contact centre offerings with the addition of Genesys Cloud, a cloud-based Contact Center as a Service.
COVID-19: ANZ businesses unprepared in business continuity planning
Australian and New Zealand organizations were underprepared for the scale of the pandemic, according to a study by Genesys.
Genesys ‘Leader’ in Magic Quadrant for contact centre-aaS
Genesys named a Leader for completeness of vision in the 2020 Gartner Magic Quadrant for Contact Centre as a Service.
Genesys to deliver full EPOS product portfolio
Customer experience provider Genesys has partnered with audio brand EPOS to offer the full EPOS product range to its customers.
New report uncovers opportunities and challenges for ANZ businesses
Cloud adoption in ANZ soars as businesses remain confident despite recent challenges, according to a report by Genesys.