Incident management stories
Kyndryl launches AI Digital Twin for the workplace
Last week
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data analytics
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hcm
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it automation
Kyndryl's AI workplace Digital Twin uses Microsoft Foundry to spot IT faults before staff are hit, as firms seek faster, predictive support.
Neara adopts ClickHouse ClickStack for observability
Last week
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devops
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data analytics
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digital twins
Neara turns to ClickHouse's ClickStack as engineers cut incident response times by more than half and track seven terabytes of data monthly.
NeuBird AI launches ops agent, raises USD $19.3 million
Last week
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devops
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hybrid cloud
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digital transformation
NeuBird AI expands beyond incident response with a production ops agent and Falcon engine as it secures USD $19.3 million in new funding.
NeuBird AI study finds gap on incident management AI
Last week
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devops
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data analytics
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digital transformation
NeuBird AI study finds execs and engineers sharply split on AI for incident management as alert fatigue fuels outages and burnout.
Freshworks boosts Freshservice with live asset mapping
This month
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digital transformation
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it automation
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multi-cloud
Freshworks adds live asset discovery to Freshservice, aiming to give IT teams clearer hybrid estate visibility and faster incident response.
Kyndryl launches agentic AI service management toolkit
This month
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data protection
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devops
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hybrid cloud
Kyndryl unveils a governance toolkit to help firms supervise autonomous AI agents across IT operations, as enterprises move beyond pilot projects.
Businesses warned to overhaul backups amid ransomware
This month
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data protection
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dr
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ransomware
Asia-Pacific firms warned that weak backup controls, poor endpoint hygiene and legacy systems could worsen ransomware losses and breach penalties.
TeamViewer tops one million AI remote support sessions
This month
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saas
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digital transformation
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iot
TeamViewer says its AI-driven support tools have passed one million sessions as it seeks to turn troubleshooting data into faster IT fixes.
ControlMonkey adds observability recovery for cloud tools
Last month
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saas
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data protection
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dr
ControlMonkey broadens disaster recovery to Datadog, New Relic and other observability tools, giving teams versioned snapshots of dashboards and alerts.
Brivo links Cobalt AI to cut false security alerts
Last month
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digital transformation
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cloud security
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socs
Brivo links its security platform with Cobalt AI to fuse access, video and sensor data, cutting false alerts and speeding incident response.
New Relic named IDC MarketScape AIOps leader again
Last month
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devops
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data analytics
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digital transformation
New Relic secures a third consecutive Leader ranking in IDC's Worldwide AIOps 2026 assessment, highlighting its AI-led observability tools.
Splashtop & SysAid partner to streamline remote support
Last month
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data protection
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encryption
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it automation
SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.
TeamViewer launches AI reporting tool for IT teams
Last month
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data analytics
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hcm
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it automation
TeamViewer unveils Tia Reporting, an AI dashboard tool that lets IT teams build live, no-code reports on digital workplaces via chat prompts.
Simbian launches AI platform for unified cyber ops
Last month
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devops
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cloud security
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application security
Simbian unveils an AI-driven cyber security platform uniting offence and defence via a shared Context Lake to speed, link and automate response.
Secure.com urges 'human-first' design for security ops
Last month
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firewalls
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siem
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network security
Secure.com warns SOCs face rising risk from clunky workflows and alert overload, urging 'human-first' design and greater automation.
Mphasis urges CTOs to fix legacy cores for agentic AI
Last month
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digital transformation
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rpa
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risk & compliance
Mphasis tells CTOs to overhaul legacy cores as agentic AI scales, backing ontology-driven knowledge graphs to curb automated errors.
Graylog adds explainable AI to speed security response
Last month
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siem
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cloud security
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advanced persistent threat protection
Graylog launches explainable AI, automation and chat-style queries to cut alert noise and halve investigation time for lean security teams.
AI, cost pressures reshape observability in new survey
Last month
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devops
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digital transformation
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partner programmes
AI ambitions and cost pressures are reshaping observability, as teams centralise tools, embrace SaaS and double down on open standards.
Indigo Telecom hires Ilex to drive global growth push
Last month
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network infrastructure
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hyperscale
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dc
Indigo Telecom appoints Ilex as global marketing and PR partner to sharpen messaging and support its international expansion strategy.
Hexaware unveils Agentverse AI platform for enterprises
Last month
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uc
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manufacturing
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digital transformation
Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.