Infobip stories
30 years of texting: from ‘Merry Christmas’ to hybrid experiences in-store and online
Fri, 16th Dec 2022
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omnichannel
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whatsapp
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sms
Shopping habits have changed since the beginning of the pandemic; the biggest trend of all is the rise of hybrid shopping.
The App Edit: why conversational commerce is overtaking the app
Tue, 20th Sep 2022
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ai
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crm
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cx
Consumers appear to be suffering choice fatigue and are reducing the time spent across different apps. People favour a small selection of quality items in their wardrobe, and they’re taking the same approach with their apps.
Infobip’s SMS and WhatsApp services are now available through Microsoft
Fri, 22nd Jul 2022
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microsoft
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contact centre
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open source
Infobip has integrated its WhatsApp and SMS channels through Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Marketing.