Infobip stories
Infobip launches AgentOS platform, targets agentic AI shift
4 days ago
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uc
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digital transformation
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mfa
Infobip marks 20 years with AgentOS launch as it pushes into agentic AI, aiming to unify customer data and let AI agents act across channels.
Infobip embeds AI across operations at DevDays 2026
Last week
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uc
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digital transformation
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cx
Infobip uses DevDays 2026 to push AI into workflows, training and product design as it marks 20 years and expands its global cloud platform.
Infobip report marks shift to omnichannel AI messaging
Last month
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uc
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digital transformation
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cx
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
Infobip unveils AgentOS to power AI-first customer service
Fri, 27th Feb 2026
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uc
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data analytics
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digital transformation
Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.
Infobip named top RCS for Business vendor by Juniper
Fri, 20th Feb 2026
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uc
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digital transformation
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cx
Infobip tops Juniper RCS for Business 2026 leaderboard, hailed as leading Established Leader on reach, innovation and operator ties.
Infobip boosts WhatsApp marketing ROI with new API tools
Thu, 12th Feb 2026
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data protection
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devops
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digital transformation
Infobip upgrades its WhatsApp Marketing Messages API with optimisation tools that lift delivery rates and boost ROI by over 60%.
Infobip refreshes leadership team with four promotions
Fri, 16th Jan 2026
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uc
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digital transformation
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cx
Infobip promotes four long-serving executives to refreshed leadership roles, adding a Chief Innovation Officer and elevating alliances to the Board.
Infobip named Frost CPaaS growth & innovation leader
Wed, 14th Jan 2026
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saas
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uc
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digital transformation
Infobip named a growth and innovation leader in Frost & Sullivan's latest CPaaS report, praised for cross-channel AI-driven communications.
AI reshapes loyalty, super apps & customer engagement
Tue, 30th Dec 2025
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data protection
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digital transformation
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cx
AI is transforming loyalty from points to real-time, personalised journeys as super apps and agentic engagement engines rapidly take hold.
Infobip sees Black Friday rich messaging volumes surge
Tue, 9th Dec 2025
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uc
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cx
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martech
Infobip logs 12.2 billion Cyber Week interactions as retailers drive a 277% Black Friday surge in rich messaging such as RCS and WhatsApp.
Early holiday shopping & AI trust reshape retail strategies
Thu, 30th Oct 2025
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martech
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personalisation
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cdp
A global survey reveals shoppers increasingly expect early, personalised holiday deals and trust AI for recommendations, urging retailers to act faster and smarter.
Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS
Wed, 30th Jul 2025
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uc
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cx
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martech
Infobip is named a Leader in Gartner's 2025 Magic Quadrant for CPaaS, topping Completeness of Vision for the first time in its third consecutive year.
AI transforms security, safety & efficiency in global industries
Wed, 16th Jul 2025
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firewalls
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data analytics
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cx
AI is reshaping global industries by enhancing security, safety, and efficiency, becoming essential in sectors from cybersecurity to logistics and construction.
Infobip appoints Yariv Dafna as new Chief Financial Officer
Wed, 21st Aug 2024
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cx
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martech
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iot
Yariv Dafna, with nearly 20 years of finance and business management experience, joins Infobip as CFO to help drive the company's continued growth.
The App Edit: why conversational commerce is overtaking the app
Tue, 20th Sep 2022
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crm
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uc
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cx
More than half of smartphone apps are unused, and businesses are losing around $57,000 per month. It's time for an app clear-out.
Infobip's SMS and WhatsApp services are now available through Microsoft
Fri, 22nd Jul 2022
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uc
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open source
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microsoft
Infobip has integrated its WhatsApp and SMS channels through Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Marketing.