Loyalty programmes stories

One in three Australians are ready to let AI shop on their behalf, but fears over fraud, control and bad purchases still loom large.

UK Black Friday pet sector spending surged with average orders up 56%, as shoppers focused on essentials and bigger baskets to maximise savings.

Eagle Eye restructures APAC leadership with new key appointments to accelerate growth beyond USD $10 million in the Asia-Pacific region.

XCCommerce has been nominated for the Best Unified Customer Experience award for its platform enabling seamless, omnichannel retail promotions across all customer touchpoints.

APAC's travel sector moves beyond recovery, focusing on trust and loyalty as key to winning customers in 2026 amid rising acquisition costs.

Hungry Jack’s has upgraded its digital systems by migrating to Microsoft Azure with Rackspace Technology, boosting scalability and customer service agility across Australia.

Australian eyewear retailers Specsavers and OPSM top customer service rankings, while Bendigo Bank leads non-retail brands in KPMG's CX excellence study.

UK brands turn to loyalty schemes for first-party data as cookie use declines, blending privacy with personalised customer rewards and marketing.

A study of 400 European brands reveals that emotional connections, not just discounts, are crucial for loyalty in an era of membership fatigue.

Nearly half of US food brands expect AI to boost efficiency, yet many face hurdles like fragmented data systems and staff training challenges.

Most UK retailers, despite heavy AI investment, still deliver only basic personalisation, frustrating shoppers and hitting revenues, industry research finds.

Adyen launches durable S1E4 Pro and versatile S1F4 Pro payment terminals, designed to boost efficiency in retail, hospitality, and beauty sectors.

WestJet and TELUS have merged their loyalty programmes, letting members earn and redeem points across both travel and tech services for added perks.

383 Group and LION+MASON have merged to create a new firm focused on AI-driven, human-centred digital product design across Birmingham, Leeds and London.

Stampede has partnered with Square to launch PayOS, a unified hospitality platform integrating sales, payments, and guest data to boost customer engagement and revenue.

A survey shows 70% of Australians plan to boost spending as interest rates fall, but demand better deals and stable prices before making big purchases.

UK consumers and SMBs increasingly seek flexible, AI-powered payment solutions that offer personalised convenience and support cash flow amid funding challenges.

Black Friday and Cyber Monday 2024 saw UK transactions rise 9.5%, with a 119% increase in loyalty sign-ups, highlighting retail’s huge Q4 potential.

Indosat has introduced an AI-powered Semantic Search in its apps, using Google Cloud’s Vertex AI to personalise service and product recommendations for users.

APAC leads mobile commerce growth with a 13% rise in app installs, as brands shift focus to loyalty and AI-driven user engagement in 2025.