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Loyalty programmes Stories

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Loyalty programmes stories

Animoca launches Visa pilot for AI shopping agents
Fintech

Animoca launches Visa pilot for AI shopping agents

Users in Hong Kong can now let approved AI agents find Visa card perks and complete purchases at selected merchants under preset spending rules.

By Sean Mitchell • 4 min read • Last month

Global Stories

Loyalty programmes stories

Salt Edge invests in Sientia for loyalty data push
Data Protection

Salt Edge invests in Sientia for loyalty data push

The tie-up could help brands target shoppers using consented banking data as open banking moves further into loyalty and advertising.

By Karen Joy Bacudo • 4 min read • 4 days ago
2026 holiday predictions: The evolving customer journey
Digital Transformation

2026 holiday predictions: The evolving customer journey

Rising fraud, shipping costs and AI-driven shopping are set to squeeze retailers' margins this holiday season unless customer data improves.

By Edmund Ng • 4 min read • Last week
Custom Travel Solutions wins Silver for AI customer support
Digital Transformation

Custom Travel Solutions wins Silver for AI customer support

Its AI overhaul has cut quality review time by 80% and lifted customer sentiment 11% since 2023, as travel support volumes rose.

By Sofiah Nichole Salivio • 3 min read • Last week
Mastercard launches wallet tools as Apple opens NFC
Payment Technologies

Mastercard launches wallet tools as Apple opens NFC

Banks and fintechs may soon keep more payments inside their own apps, as Apple's wider NFC access loosens iPhone wallet restrictions.

By Karen Joy Bacudo • 4 min read • Last month
Hospitality POS shifts to connected self-service platforms
Software-as-a-Service

Hospitality POS shifts to connected self-service platforms

Operators could lift spend and speed service as hospitality payments move from fixed terminals to connected platforms across venues.

By Sofiah Nichole Salivio • 4 min read • Last month
AI leaders urge pragmatic adoption beyond the hype
Data Protection

AI leaders urge pragmatic adoption beyond the hype

Adoption is stalling where firms lack clean data, strong workflows and guardrails, raising risks in retail, healthcare and IT.

By Sean Mitchell • 4 min read • Last month
Visa refreshes Infinite cards for Asia Pacific affluent
Fintech

Visa refreshes Infinite cards for Asia Pacific affluent

Affluent cardholders in Asia Pacific will get more tailored travel and dining perks, as Visa splits its premium offering into three tiers.

By Karen Joy Bacudo • 3 min read • Last month
AI reshapes customer data, loyalty and marketing decisions
Data Protection

AI reshapes customer data, loyalty and marketing decisions

Better customer data is becoming essential as AI agents start to shape product discovery, loyalty and campaign choices in real time.

By Mark Tarre • 5 min read • Last month
Akamai warns of surging bot attacks on APAC commerce
Data Protection

Akamai warns of surging bot attacks on APAC commerce

Asia Pacific retailers, travel firms and hotels face a 63% rise in bot attacks as AI tools and APIs widen exposure to fraud and disruption.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Fynd founder Sreeraman MG named co-lead of retailtech
Software-as-a-Service

Fynd founder Sreeraman MG named co-lead of retailtech

The appointment gives the network a founder-retailer pairing as it seeks to widen its reach across UK and international retail technology circles.

By Sofiah Nichole Salivio • 4 min read • Last month
AS Watson appoints 31 tech partners for AI retail push
Data Analytics

AS Watson appoints 31 tech partners for AI retail push

Its 17,000-store group is broadening AI use from customer service to operations and analytics as it deepens ties with suppliers.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Stories from Other Regions

Loyalty programmes stories

B2Bpay urges firms to rethink card payments before ban
Fintech

B2Bpay urges firms to rethink card payments before ban

Businesses may see credit card rewards shrink as the Reserve Bank of Australia's surcharge ban and lower fees prompt banks to trim offers.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
UK firms embed AI in workflows but keep human control
Data Protection

UK firms embed AI in workflows but keep human control

Most UK enterprises now see AI boosting productivity, but 78% are keeping human approval points and guardrails in place.

By Sofiah Nichole Salivio • 4 min read • Last week
Australians want local groceries, Shopfully survey finds
Customer Experience

Australians want local groceries, Shopfully survey finds

Price and convenience still shape Australian grocery baskets, despite nearly half of shoppers saying local suppliers matter most.

By Sean Mitchell • 4 min read • Last week
Australians join more loyalty schemes but use fewer
Customer Experience

Australians join more loyalty schemes but use fewer

Australian brands face a tougher loyalty market as 93% of consumers hold memberships, yet active use has fallen and relevance is lagging.

By Sean Mitchell • 4 min read • Last week
Chexy adds Mastercard for Canadian bill payments and rewards
Fintech

Chexy adds Mastercard for Canadian bill payments and rewards

Canadians can now earn card rewards on rent and other household bills as the platform broadens access to recurring payments.

By Karen Joy Bacudo • 3 min read • Last month