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Manhattan Associates stories

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Manhattan Associates predicts retail tech trends for 2023
This month
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omnichannel
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it automation
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bnpl
The Australian retail landscape will see limited stock, growing volumes of returns and increased customer expectations for online deliveries.
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Manhattan Associates releases new solutions for post-purchase activity
Wed, 26th Oct 2022
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cx
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martech
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retail
The company says the new developments come at a time when customers' expectations of post-purchase experiences continue to change, creating new challenges for retailers.
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Understanding modern retail through the Gen Z filter
Wed, 27th Jul 2022
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digital transformation
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bnpl
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open source
Retailers face the challenge of managing their own digital transformation while also scrambling to serve the needs of a younger and increasingly online-savvy audience.
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Manhattan helping Sonepar transform distribution network
Mon, 18th Jul 2022
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martech
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inventory management systems
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digital transformation
Sonepare is expanding its current Manhattan Active Warehouse Management capabilities to support its ongoing global omnichannel supply chain transformation.
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New late-stage order cancellation to improve customer service
Fri, 17th Jun 2022
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contact centre
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crm
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martech
Manhattan Associates launches new service allowing orders to be cancelled up to the point of manifested/loaded status, preventing unwanted shipments and costly returns.
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Shortening the click-to-customer cycle through smart technologies
Mon, 23rd May 2022
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crm
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contact centre
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pos
Speed of delivery without accuracy is a dealbreaker for consumers. How can retailers operating in an omnichannel environment overcome the challenge of click-to-customer cycle times.
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The evolution of POS technology in an omnichannel world
Fri, 22nd Apr 2022
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pos
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cx
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crm
Many retailers have quickly and successfully navigated the challenges of the last two years to seamlessly serve their customers across whichever touchpoints or platforms they prefer.
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Online retail still the chosen method for Australian consumers
Fri, 25th Mar 2022
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inventory management systems
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online shopping
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retail
According to a new report from Manhattan Associates, a significant shift to online retail is still very much apparent among Australian consumers.
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Orders with multiple shipments causing customer dissatisfaction
Mon, 21st Feb 2022
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crm
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martech
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inventory management systems
76% of Australian shoppers indicate that they have experienced unusual delays in receiving goods they ordered online in the last three months.
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Retail trends for 2022 highlight adoption of new tech and staff retention as crucial
Fri, 21st Jan 2022
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open source
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inventory management systems
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retail
The overarching theme of these trends is set to encompass the adoption of news systems as the climate of in-store and online retail operations continues to rapidly evolve.
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Ivanti Wavelink and Manhattan Associates tackle voice solutions for warehousing
Tue, 21st Jul 2020
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partner programmes
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open source
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ivanti
Using Ivanti Speakeasy, customers in warehousing, transport and logistics, and retail who leverage Manhattan Associates' Warehouse Management System (WMS), now have access to voice-enablement with WMS integration.
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Omnichannel retail outshines online-only during pandemic
Tue, 12th May 2020
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martech
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omnichannel
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open source
Although, the research shows that there is still plenty for all online retailers to work on to meet rising customer expectations.
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Infor a Leader in Magic Quadrant for warehouse management
Tue, 24th Mar 2020
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inventory management systems
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oracle
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sap
Joins five other vendors in the Leader quadrant, and 13 other vendors all up in Garnter’s Magic Quadrant for Warehouse Management Systems.
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Small vendor uprising in thriving supply chain management software market
Fri, 20th Jul 2018
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inventory management systems
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sap
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software
Gartner data reveals the SCM market to be in a healthy place with huge money being made - and increasingly spread among the smaller vendors.
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5 retail technology predictions from Manhattan Associates
Fri, 9th Mar 2018
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contact centre
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inventory management systems
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open source
The trends include next-generation customer engagement, flexible checkouts and reimagined use of artificial intelligence.
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Supply chain software company looking to re-establish in NZ
Tue, 26th Jul 2011
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inventory management systems
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warehouse
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manhattan associates
"My experience is New Zealanders tend to have an open mind and like to try new things."
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