Natural language processing (NLP) stories

AI is exposing the invisible emotional labour taxing women leaders, turning unmeasured mental load into hard data companies can't ignore.

PropTech's biggest threat is not disruption, but an invisible admin tax draining agents' time, equity and long-term career potential.

A new NE2NE study finds over half of common AI benchmarks are “contaminated”, casting doubt on headline model rankings and marketing claims.

ABBYY adds 22 patents to its document AI arsenal, pitching 'purpose-built' tech for safer enterprise use as generative AI uptake accelerates.

ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.

Saviynt taps Amazon Q to add conversational AI and deeper cross-app risk context, helping identity teams automate investigations and fixes.

ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.

Elastic launches compact multilingual embedding models for Elasticsearch, promising faster, cheaper semantic search and stronger RAG performance.

Treasure Data launches Treasure Code, an AI-native command line that lets teams manage complex CDP operations and workflows in plain English.

Sage has embedded new AI tools in Sage Intacct to speed period-end close, sharpen cash visibility and cut manual finance workloads.

Sabre, PayPal and Mindtrip are teaming up on an AI travel assistant that lets users discover, book and pay for trips in one chat-based flow.

Genetec adds AI-powered natural language search and movement tracking to Security Centre SaaS to cut multi-site video reviews from hours to minutes.

Calero launches AI-powered assistant to give TEM and MEM teams instant, conversational insight from complex telecom and mobility invoices.

Oracle has embedded free prebuilt AI agents across its Fusion apps to automate CRM and supply chain tasks from campaign design to logistics.

Oracle NetSuite unveils NetSuite Next in the UAE, embedding AI assistants, agentic workflows and analytics across its cloud ERP suite.

Hexnode embeds its upgraded Genie AI into the UEM console, letting admins query inventory, execute device commands and automate fixes in chat.

Airwallex launches an AI assistant in its web app, promising to simplify onboarding and day-to-day finance tasks for multi-currency businesses.

Empathetic AI unveils 'finance-grade' agents and a Luna tax copilot, promising explainable, audit-ready automation for accounting teams.

Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.

Mercury Analytics says AI will turn open-ended feedback into measurable insight by 2026, reshaping how organisations use qualitative data.