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NICE stories

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NICE comes out on top of QKS's workforce engagement management report
Last month
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cx
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software
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digitisation
NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix: WEM report.
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Gartner names NICE Customers Choice in 2023 Peer Insights
Thu, 20th Apr 2023
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contact centre
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ai
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cx
Gartner has named NICE a Customers Choice in the 2023 Peer Insights Voice of the Customer for Contact Centre as a Service.
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NICE announces the spring 2023 release of AI-powered CXone
Tue, 4th Apr 2023
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cx
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ai
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nice
NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.
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Forrester names NICE Contact Centre as a Service Leader
Wed, 29th Mar 2023
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contact centre
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ai
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forrester research
Forrester has named NICE a Leader in Contact Centre as a Service (CCaaS) in a new report for the first quarter of 2023.
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Latest NICE offering using OpenAI for customer experience
Tue, 28th Mar 2023
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ai
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cx
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nice
NICE has unveiled Enlighten Actions, a new offering that integrates Enlighten AI and Generative AI to allow organisations to create smart and humanised customer experiences.
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CXone used by more than one million agents and supervisors
Fri, 17th Mar 2023
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cx
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workforce
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nice
NICE has announced that CXone has more than one million agents and supervisors using the complete breadth of its functionality.
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NICE chosen to support health experiences for NZ public
Thu, 9th Mar 2023
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contact centre
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cx
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telehealth
NICE has announced that Whakarongorau Aotearoa New Zealand Telehealth Services has implemented NICE's CXone cloud-native platform.
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LanguageLoop implements NICE CXone to transform customer experience
Fri, 3rd Mar 2023
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contact centre
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cx
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nice
LanguageLoop has implemented the NICE CXone cloud native platform to futureproof its customer experience operations.
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Prioritising a digital-first customer experience strategy
Wed, 1st Mar 2023
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cx
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support
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digitalisation
Digital increasingly needs to take centre stage in the customer experience strategy for businesses to continue to deliver excellent support and customer experiences.
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NICE named leader in Quadrant Knowledge’s 2022 CCaaS report
Fri, 24th Feb 2023
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cx
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contact centre
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omnichannel
NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions’ assessment of CCaaS solutions.
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NICE named a leader in Quadrant Knowledge’s 2022 CJA report
Wed, 22nd Feb 2023
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cx
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data analytics
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nice
NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.
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Frost & Sullivan ranks NICE highly on 2022 VoC report
Wed, 8th Feb 2023
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cx
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innovation
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frost & sullivan
Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.
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NICE and Cognizant partner up on CX transformation initiative
Thu, 2nd Feb 2023
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cloud services
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strategy
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cognizant
NICE and Cognizant have announced the launch of a global strategic go-to-market partnership to accelerate customer experience transformation.
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NICE launches a conversational CX with ChatGPT-enabled CXone
Wed, 1st Feb 2023
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cx
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ai
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chatbots
Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.
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NICE recognised in new cloud-based contact centre report
Fri, 20th Jan 2023
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cloud services
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contact centre
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it infrastructure
DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.
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NICE wins 2022 award for tech innovation in Asia Pacific
Tue, 20th Dec 2022
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cloud services
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contact centre
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frost & sullivan
Frost & Sullivan has awarded NICE the 2022 Asia Pacific Cloud Contact Center Services Technology Innovation Leadership Award for its strong overall performance in the region.
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NICE launches ElevateAI, an AI as a Service (AIaaS)
Fri, 16th Dec 2022
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cx
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ai
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nice
ElevateAI will provide on-demand access to NICE's unrivalled CX data and AI via developer-friendly APIs, to improve customer interactions.
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NICE launches Enlighten AutoSummary to deliver seamless CX
Wed, 14th Dec 2022
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ai
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cx
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it automation
NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.
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Exclusive: NICE brings AI solutions to the CX market
Thu, 8th Dec 2022
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cloud services
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ai
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cx
NICE are specialists in the CX area and have a strong presence in ANZ, with 55 employees in the region.
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NICE named Technology Leader in 2022 SPARK Matrix for VoC
Thu, 10th Nov 2022
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nice
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voice of customer
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feedback
NICE has been named a Technology Leader in the 2022 SPARK Matrix for Voice of the Customer (VoC) Platform report, positioned furthest to the right for technology excellence.
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Penrith City Council utilises NICE CXone platform for CX ops
Wed, 2nd Nov 2022
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contact centre
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digital transformation
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cx
The Council said it required a cloud-based, omnichannel solution that was customisable and could integrate with its existing systems and deliver better reporting capabilities.
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NICE enables enterprises to achieve greater consumer understanding
Wed, 26th Oct 2022
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ai
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it automation
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nice
NICE has announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale.
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NICE receives top Gartner scores for Digital Customer Service Centre
Wed, 26th Oct 2022
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contact centre
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digital
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gartner
“We are excited to score highest in the inaugural Digital Customer Service Centre Use Case in the 2022 Gartner Critical Capabilities for CCaaS report."
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Omdia ranks NICE as a market leader in new research report
Thu, 25th Aug 2022
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bi
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contact centre
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cloud services
Omdia has designated NICE as a market leader in its Customer Engagement Platforms, 2022-23 research report, based on its functionality and capability scores.
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