eCommerceNews Asia - Technology news for digital commerce decision-makers

NICE stories

Story image
NICE recognised in new cloud-based contact centre report
This month
#
cloud
#
contact centre
#
it infrastructure
DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.
Story image
NICE wins 2022 award for tech innovation in Asia Pacific
Last month
#
cloud
#
contact centre
#
frost & sullivan
Frost & Sullivan has awarded NICE the 2022 Asia Pacific Cloud Contact Center Services Technology Innovation Leadership Award for its strong overall performance in the region.
Story image
NICE launches ElevateAI, an AI as a Service (AIaaS)
Last month
#
ai
#
cx
#
api
ElevateAI will provide on-demand access to NICE's unrivalled CX data and AI via developer-friendly APIs, to improve customer interactions.
Story image
NICE launches Enlighten AutoSummary to deliver seamless CX
Last month
#
ai
#
cx
#
it automation
NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.
Story image
Exclusive: NICE brings AI solutions to the CX market
Last month
#
cloud
#
ai
#
cx
NICE are specialists in the CX area and have a strong presence in ANZ, with 55 employees in the region.
Story image
NICE named Technology Leader in 2022 SPARK Matrix for VoC
Thu, 10th Nov 2022
#
nice
#
voice of customer
#
feedback
NICE has been named a Technology Leader in the 2022 SPARK Matrix for Voice of the Customer (VoC) Platform report, positioned furthest to the right for technology excellence.
Story image
Penrith City Council utilises NICE CXone platform for CX ops
Wed, 2nd Nov 2022
#
contact centre
#
digital transformation
#
cx
The Council said it required a cloud-based, omnichannel solution that was customisable and could integrate with its existing systems and deliver better reporting capabilities.
Story image
NICE enables enterprises to achieve greater consumer understanding
Wed, 26th Oct 2022
#
ai
#
it automation
#
nice
NICE has announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale.
Story image
NICE receives top Gartner scores for Digital Customer Service Centre
Wed, 26th Oct 2022
#
contact centre
#
digital
#
gartner
“We are excited to score highest in the inaugural Digital Customer Service Centre Use Case in the 2022 Gartner Critical Capabilities for CCaaS report."
Story image
Omdia ranks NICE as a market leader in new research report
Thu, 25th Aug 2022
#
bi
#
contact centre
#
cloud
Omdia has designated NICE as a market leader in its Customer Engagement Platforms, 2022-23 research report, based on its functionality and capability scores.
Story image
Scope Australia selects NICE CXone platform to streamline operations
Fri, 12th Aug 2022
#
bi
#
contact centre
#
crm
One of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations.
Story image
NICE unveils new CXone capabilities with latest release
Tue, 12th Jul 2022
#
bi
#
contact centre
#
cloud
NICE has announced the Summer 2022 release of CXone, which adds new capabilities that enhance journey orchestration and complete performance.
Story image
How to overcome the digital experience dilemma - NICE
Fri, 8th Jul 2022
#
contact centre
#
data analytics
#
bi
While self-service solutions can provide major benefits, live voice and chat interactions are still an important part of customer service that continue to need support and investment.
Story image
Leveraging technology in contact centres to reduce attrition rates
Fri, 27th May 2022
#
bi
#
contact centre
#
crm
Many organisations worldwide have accelerated DX to better respond to changing market drivers and business environments after the disruption of the pandemic.
Story image
NICE CXone platform integration implemented with Regional Bank Australia
Mon, 9th May 2022
#
bi
#
contact centre
#
data analytics
NICE has announced the successful implementation of the NICE CXone platform with Regional Bank Australia.
Story image
How leveraging AI-driven analytics can increase customer satisfaction in the contact centre
Wed, 9th Mar 2022
#
bi
#
big data
#
crm
Failing to provide competitive, high-quality customer service at every touchpoint can lead to low levels of customer satisfaction, which can have detrimental impacts on a business.
Story image
NICE expands its strategic partnership with Google
Wed, 9th Feb 2022
#
crm
#
bi
#
contact centre
NICE  has announced the expansion of its partnership with Google and the optimisation of CXone, its cloud native customer experience platform, for Chrome OS. 
Story image
Analysis: AI the way of the future for modern contact centres
Tue, 18th Jan 2022
#
bi
#
contact centre
#
crm
According to a new analysis from NICE, AI technology is going to be the future of the modern contact centre.
Story image
How businesses can better adapt to meet the changing demands of customer experience
Wed, 1st Dec 2021
#
bi
#
crm
#
contact centre
While it will take time for the long-term effects of the pandemic on businesses to be fully realised, some of the most significant impacts that have emerged are in the customer experience (CX) arena.
Story image
NICE integrates cloud-based, AI-powered CXone into Google Cloud
Wed, 24th Nov 2021
#
cloud
#
bi
#
contact centre
Integration of NICE’s AI-powered CXone with Google Cloud’s CCAI applications to make human agents, voice bots, and chatbots more effective.
Story image
How artificial intelligence impacts business transformation
Tue, 26th Oct 2021
#
contact centre
#
data analytics
#
bi
AI can be a useful tool for improving CX — in terms of how human agents interact with customers, and how customers engage with contact centres.
Story image
Transforming contact centres with a digital-first customer experience strategy
Fri, 24th Sep 2021
#
bi
#
contact centre
#
crm
Taking a genuinely digital-first approach to CX means organisations must understand how customers access services and how they are supported.
Story image
CX firm NICE acquires GoMoxie to bolster omnichannel capabilities
Wed, 18th Aug 2021
#
bi
#
contact centre
#
crm
NICE says the aim is to lead customers through a ‘seamless and effortless’ omnichannel service journey.
Story image
Gartner names NICE as leader in CCaaS for 7th consecutive year
Thu, 12th Aug 2021
#
crm
#
bi
#
contact centre
For the seventh consecutive year, Gartner has named NICE CXone as a leader in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. 
© 2023 Techday, All rights reserved. Hosted on Plan B's Cloud Services. DMARC protection by PowerDMARC.