NICE stories
NICE comes out on top of QKS's workforce engagement management report
Last month
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cx
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software
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digitisation
NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix: WEM report.
Gartner names NICE Customers Choice in 2023 Peer Insights
Thu, 20th Apr 2023
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contact centre
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ai
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cx
Gartner has named NICE a Customers Choice in the 2023 Peer Insights Voice of the Customer for Contact Centre as a Service.
NICE announces the spring 2023 release of AI-powered CXone
Tue, 4th Apr 2023
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cx
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ai
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nice
NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.
Forrester names NICE Contact Centre as a Service Leader
Wed, 29th Mar 2023
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contact centre
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ai
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forrester research
Forrester has named NICE a Leader in Contact Centre as a Service (CCaaS) in a new report for the first quarter of 2023.
Latest NICE offering using OpenAI for customer experience
Tue, 28th Mar 2023
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ai
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cx
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nice
NICE has unveiled Enlighten Actions, a new offering that integrates Enlighten AI and Generative AI to allow organisations to create smart and humanised customer experiences.
CXone used by more than one million agents and supervisors
Fri, 17th Mar 2023
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cx
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workforce
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nice
NICE has announced that CXone has more than one million agents and supervisors using the complete breadth of its functionality.
NICE chosen to support health experiences for NZ public
Thu, 9th Mar 2023
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contact centre
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cx
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telehealth
NICE has announced that Whakarongorau Aotearoa New Zealand Telehealth Services has implemented NICE's CXone cloud-native platform.
LanguageLoop implements NICE CXone to transform customer experience
Fri, 3rd Mar 2023
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contact centre
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cx
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nice
LanguageLoop has implemented the NICE CXone cloud native platform to futureproof its customer experience operations.
Prioritising a digital-first customer experience strategy
Wed, 1st Mar 2023
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cx
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support
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digitalisation
Digital increasingly needs to take centre stage in the customer experience strategy for businesses to continue to deliver excellent support and customer experiences.
NICE named leader in Quadrant Knowledge’s 2022 CCaaS report
Fri, 24th Feb 2023
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cx
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contact centre
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omnichannel
NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions’ assessment of CCaaS solutions.
NICE named a leader in Quadrant Knowledge’s 2022 CJA report
Wed, 22nd Feb 2023
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cx
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data analytics
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nice
NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.
Frost & Sullivan ranks NICE highly on 2022 VoC report
Wed, 8th Feb 2023
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cx
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innovation
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frost & sullivan
Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.
NICE and Cognizant partner up on CX transformation initiative
Thu, 2nd Feb 2023
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cloud services
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strategy
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cognizant
NICE and Cognizant have announced the launch of a global strategic go-to-market partnership to accelerate customer experience transformation.
NICE launches a conversational CX with ChatGPT-enabled CXone
Wed, 1st Feb 2023
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cx
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ai
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chatbots
Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.
NICE recognised in new cloud-based contact centre report
Fri, 20th Jan 2023
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cloud services
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contact centre
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it infrastructure
DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.
NICE wins 2022 award for tech innovation in Asia Pacific
Tue, 20th Dec 2022
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cloud services
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contact centre
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frost & sullivan
Frost & Sullivan has awarded NICE the 2022 Asia Pacific Cloud Contact Center Services Technology Innovation Leadership Award for its strong overall performance in the region.
NICE launches ElevateAI, an AI as a Service (AIaaS)
Fri, 16th Dec 2022
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cx
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ai
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nice
ElevateAI will provide on-demand access to NICE's unrivalled CX data and AI via developer-friendly APIs, to improve customer interactions.
NICE launches Enlighten AutoSummary to deliver seamless CX
Wed, 14th Dec 2022
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ai
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cx
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it automation
NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.
Exclusive: NICE brings AI solutions to the CX market
Thu, 8th Dec 2022
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cloud services
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ai
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cx
NICE are specialists in the CX area and have a strong presence in ANZ, with 55 employees in the region.
NICE named Technology Leader in 2022 SPARK Matrix for VoC
Thu, 10th Nov 2022
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nice
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voice of customer
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feedback
NICE has been named a Technology Leader in the 2022 SPARK Matrix for Voice of the Customer (VoC) Platform report, positioned furthest to the right for technology excellence.
Penrith City Council utilises NICE CXone platform for CX ops
Wed, 2nd Nov 2022
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contact centre
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digital transformation
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cx
The Council said it required a cloud-based, omnichannel solution that was customisable and could integrate with its existing systems and deliver better reporting capabilities.
NICE enables enterprises to achieve greater consumer understanding
Wed, 26th Oct 2022
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ai
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it automation
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nice
NICE has announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale.
NICE receives top Gartner scores for Digital Customer Service Centre
Wed, 26th Oct 2022
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contact centre
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digital
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gartner
“We are excited to score highest in the inaugural Digital Customer Service Centre Use Case in the 2022 Gartner Critical Capabilities for CCaaS report."
Omdia ranks NICE as a market leader in new research report
Thu, 25th Aug 2022
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bi
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contact centre
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cloud services
Omdia has designated NICE as a market leader in its Customer Engagement Platforms, 2022-23 research report, based on its functionality and capability scores.