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Online shopping news stories

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eCommerce
Online shoppers leaving cart because of high shipping costs - report
New research commissioned by HUBBED reveals 90% of online shoppers abandoned a cart due to high shipping costs, and 64% say the lack of security was a purchase deterrent.
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Ebay
FedEx and eBay team up to boost APAC eCommerce options
FedEx Express' new alliance with eBay enables eBay sellers in APAC to sign up for a FedEx account and access the full spectrum of FedEx e-commerce delivery service options at competitive rates.
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Havas Media Group
Havas solution meets critical time as brands shift to online sales
Havas Media Group says its Havas Market solution provides businesses with a strategic full-service eCommerce offering at a time when sales are increasingly moving online.
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Amazon
What brands can expect from Amazon Prime Day in Australia
Amazon Prime Day is the annual two-day shopping event, kicking off this year from July 12-13 and is the global online shopping platform's biggest sales event. 
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Digital Transformation
Retailers must invest in new tech to keep up with online shopping demand
There's a higher demand for more purchasing opportunities at our fingertips, as well as greater expectations when it comes to the online customer experience."
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SOTI
Australian consumers loyal to retailers who deliver speed and visibility
SOTI finds extensive order visibility and speed are the most important factors for turning one-off customers into loyal, long-term buyers.
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Online shopping
Consumers want speed, visibility in return for brand loyalty
72% of Australian shoppers want complete online order visibility and 63% are loyal to retailers who deliver goods the fastest.
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Salesforce
Data crucial to capture shoppers' wallets post-COVID
First-party data strategies key to driving personalisation, customer satisfaction, and long-lasting relationships according to a new report.
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Manhattan Associates
New late-stage order cancellation to improve customer service
Manhattan Associates launches new service allowing orders to be cancelled up to the point of manifested/loaded status, preventing unwanted shipments and costly returns.
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Cybersecurity
Retailers amongst most targeted by cybercriminals
While online shopping has opened up a new world of convenience, it has meant retailers have increasingly become targets of cyber attacks and scammers. 
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Forter
Digital commerce fraud: What it is and how to stop it
Australia and New Zealand have experienced a 15% spike in sales from the previous year, continuing a trend that accelerated during the pandemic as the world turned to online shopping.
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New Zealand Post / NZ Post
Online shopping up 31% this quarter - NZ Post report
NZ Post's eCommerce Spotlight report finds online shopping for Q1 2022 is up 86% on the same quarter in 2020, before COVID-19 restrictions first came into effect.
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Customer experience
Research unveils precarious customer loyalty for retailers
New research has found customers are reassessing established brand loyalties as their priorities and behaviours shift.
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Online shopping
A/NZ shoppers plan to spend less, be more selective
For retailers, 2022 is set to be a year of introspection as shoppers across Australia and New Zealand indicate they plan to spend less.
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Cloud
Pinterest partners with WooCommerce and launches app
The new app gives businesses of all sizes the power to turn their product catalogues into shoppable product pins on Pinterest
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eCommerce
Aussies vote on the toughest jobs in online shopping
Shoppers have revealed how much, or how little, they know about what goes into the online shopping process in a new survey by CouriersPlease. 
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Online shopping
Online retail still the chosen method for Australian consumers
According to a new report from Manhattan Associates, a significant shift to online retail is still very much apparent among Australian consumers.
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Cybersecurity
Shouldering the responsibility of payment security
Two years since the surge in digital payments, shoppers have seamlessly transitioned to day-to-day use, with online payments becoming second nature when buying goods and services online.
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Cybersecurity
Increase in cyber attacks driven by online holiday shopping
Attackers increase the volume of attacks, including scraping data, draining customer accounts, damaging site functionality and holding encrypted data ransom.
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eCommerce
NZ’s eCommerce market set to grow as demand for alternative payment methods increases
New Zealand’s eCommerce market set to grow 38% by 2025, with demand increasing for alternative payment methods.
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Mighty Ape
Canstar awards Mighty Ape for Most Satisfied Customers
Canstar has announced that the results of its survey for Most Satisfied Customers in the Online Retailers category reveal Mighty Ape as the winner.
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Forter
Fighting smart against policy abuse in online retail
The trouble with policy abuse, compared to conventional fraud, is that policy abusers are not necessarily cybercriminals who are hiding their identity.
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Manhattan Associates
Orders with multiple shipments causing customer dissatisfaction
76% of Australian shoppers indicate that they have experienced unusual delays in receiving goods they ordered online in the last three months.
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Cloud
Nexcess integrates with HubSpot to serve growing online businesses
“Increasingly, businesses are being driven to start or grow their business online. And these entrepreneurs are being challenged to up their game."