Pegasystems stories - Page 2
Organisations must tear down the walls between IT and CX
Fri, 21st Feb 2020
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contact centre
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cx
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crm
Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.
Pegasystems announces new app-building software
Fri, 7th Feb 2020
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app development
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apm
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low-code
Pega launches Pega Express, pioneering a low-code development method in their Platform.
Customer service reps tired of not having the right tools - Pega
Tue, 10th Dec 2019
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contact centre
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outsourcing
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crm
Survey finds customer service reps hindered by poor tech, crave efficient tools.
Pegasystems adds Kubernetes support to Cloud Choice Guarantee offering
Wed, 4th Dec 2019
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cloud services
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outsourcing
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microsoft
Pegasystems boosts cloud agility, backing Kubernetes for top-tier cloud hosts, elevating client freedom.
Infosys selected to update Aussie welfare entitlement system
Mon, 2nd Dec 2019
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dr
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cloud services
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outsourcing
Infosys to revamp Oz welfare with Services Australia, enhancing policy agility.
Gartner recognises Pega in low-code application platforms report
Fri, 29th Nov 2019
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outsourcing
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app development
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rpa
Pegasystems has received the highest score in the Enterprise IT Composite Applications category in a report by Gartner.
26% of leaders still “support fax as a communication channel”
Tue, 26th Nov 2019
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contact centre
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crm
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martech
A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.
Australian businesses struggling with robotic automation
Fri, 13th Sep 2019
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digital transformation
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it automation
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rpa
Aussie firms hail robotic automation but trail in adoption, reveals Pegasystems' survey.
Forrester names Pega leader in digital process automation
Fri, 21st Jun 2019
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workflow automation
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it automation
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pegasystems
Software company Pegasystems named leader in Forrester Wave report on software for digital process automation.
Pegasystems now ten-time Leader in CRM Magic Quadrant
Tue, 18th Jun 2019
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crm
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martech
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ovum
Pegasystems has been recognized as a Leader in the Gartner Magic Quadrant for CRM Customer Engagement Center for the 10th year in a row.
Pega launches Enterprise Low-Code Factory
Wed, 5th Jun 2019
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digital transformation
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coding
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pegasystems
Pegasystems unveils Enterprise Low-Code Factory, enabling staff to craft compliant software easily.
Forrester: Pegasystems a Leader in real-time interaction management
Thu, 7th Mar 2019
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crm
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cx
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martech
Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.
Pegasystems' acquisition boosts analytics capabilities
Thu, 14th Feb 2019
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big data
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data analytics
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bi
The acquisition of Infruid Labs brings analytics and data visualisation with a simple user interface to Pega’s solutions.
Chatbots still too dumb to get the job done
Tue, 16th Oct 2018
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contact centre
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martech
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chatbots
Analysts expect chatbot usage to rise significantly in the next two years – a shift that could prove costly for brands that don’t evolve their bots.
Artificial intelligence is here to disrupt industries. Are we ready?
Wed, 18th Jul 2018
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digital transformation
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crm
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martech
AI adoption in Australian businesses is lagging behind the US and China, but starting small can lead to big results.
Study: Focusing on risk aversion? It may be doing you more harm than good
Fri, 18th May 2018
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compliance
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risk intelligence & compliance
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pegasystems
A study carried out by Frost & Sullivan has highlighted the benefits associated with being an agile business, instead of a risk-averse one.
Pegasystems: Making the art of selling smarter with AI
Thu, 15th Mar 2018
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big data
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bi
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data analytics
Pegasystems launches AI-powered Pega Sales Coach to help sales managers develop better salespeople in real time.
New IT training initiative targeting 1m people launched by World Economic Forum
Thu, 25th Jan 2018
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bi
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big data
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martech
The Initiative has the goal of sorting the global skills gap and addressing job displacement arising from automation - with a number of big partners.
Execs believe AI and robotics could change workplace for the better - study
Wed, 24th Jan 2018
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it automation
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ai
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robotics
Study finds teaming machine intelligence with humans can help organisations embrace efficient and meritocratic workforces.
Pega, AU Govt. and Canberra uni form dream team for tertiary students
Thu, 18th Jan 2018
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edutech
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it training
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skills gap
Aussie student bound for US to join Pega's tech training before pivotal IP Australia role.
Exclusive interview: What happens when artificial intelligence is racist?
Fri, 1st Dec 2017
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ml
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ai
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mental health
So, the question then becomes, are organisations (and the general public) prepared to trade more transparency for better decisions?.
New T-Switch helps businesses mitigate risk from AI
Mon, 2nd Oct 2017
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gdpr
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ai
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pegasystems
Businesses are increasingly deploying AI to gain better insights into customer needs and provide more personalised service, sales, and marketing.
Pegasystems to deploy automation solution for IP Australia
Fri, 22nd Sep 2017
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cx
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martech
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physical security
The solution will aim to improve overall customer experience by automating business processes for the government agency.
Marketing campaigns get smart: New solution combines AI & consulting services
Fri, 21st Jul 2017
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ai
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digital marketing
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accenture
As CSPs look to retain and gain new profitable customers, they need the ability to quickly implement effective marketing strategies.