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Fleetio opens AI Service Advisor after maintenance beta
Software-as-a-Service

Fleetio opens AI Service Advisor after maintenance beta

Fleets could save time on repairs as the software now automates routine maintenance decisions after a beta that reviewed USD $1.4 billion in spend.

By Raphael Veloso • 3 min read • Today
Form3 launches AI payments platform with read-only access
Digital Transformation

Form3 launches AI payments platform with read-only access

Banks can query payment data via AI without risking unauthorised transfers, as Form3's new layer keeps agents on read-only access.

By Karen Joy Bacudo • 5 min read • Yesterday
Engineering for operations: going from security to insight
DataCentre infrastructure

Engineering for operations: going from security to insight

Early security design can improve uptime and reveal operational data in data centres, but only if cybersecurity is built in from the start.

By Tertius Wolfaardt • 6 min read • Yesterday
Keeper launches Google Chat tool for access approvals
Software-as-a-Service

Keeper launches Google Chat tool for access approvals

Access approvals can now be handled in Google Chat, as Keeper brings privileged requests and just-in-time elevation into Workspace workflows.

By Raphael Veloso • 3 min read • Today
TCS backs seven charities with pro bono tech support
Data Protection

TCS backs seven charities with pro bono tech support

Seven charities will get free technology help as cyber risks and rising demand strain not-for-profits across Australia and New Zealand.

By Raphael Veloso • 3 min read • Yesterday
Ray White upgrades contact centre with AI oversight
Unified Communications

Ray White upgrades contact centre with AI oversight

Supervisors can now target call reviews and coaching more quickly as the 110-agent unit adds transcripts, scorecards and compliance tools.

By Raphael Veloso • 4 min read • Yesterday
RDC.AI targets North America with banking software
Software-as-a-Service

RDC.AI targets North America with banking software

Banks are broadening use of RDC.AI's software as the Australian-founded group reports more than 120 per cent growth in existing customers.

By Karen Joy Bacudo • 4 min read • Today
Manhattan Associates launches tiered Editions for software
Software-as-a-Service

Manhattan Associates launches tiered Editions for software

Growing retailers can now adopt Manhattan's supply chain software in stages, avoiding costly reimplementation as needs expand.

By Mara Sugue • 4 min read • Yesterday
J.P. Morgan adopts DTCC CTM for U.S. options trades
Productivity

J.P. Morgan adopts DTCC CTM for U.S. options trades

Manual commissions reconciliation should ease for J.P. Morgan as rising U.S. options volumes push more firms onto DTCC's CTM workflow.

By Karen Joy Bacudo • 4 min read • Today
Mastercard survey sees SMEs shifting to fintech payments
Digital Transformation

Mastercard survey sees SMEs shifting to fintech payments

Cross-border payment competition is intensifying as SMEs prioritise faster, more reliable transfers, with 91% planning to switch provider within two years.

By Karen Joy Bacudo • 5 min read • Yesterday
Europe lags in AI adoption as customer service gains
Software-as-a-Service

Europe lags in AI adoption as customer service gains

European customer service teams trail global AI uptake, but those already using it say it is helping them handle more enquiries with existing staff.

By Sean Mitchell • 4 min read • Today
Procurement leaders face rising demands amid data gaps
Data Analytics

Procurement leaders face rising demands amid data gaps

Rising savings demands are colliding with staffing shortages and poor data, leaving procurement teams struggling to keep pace.

By Raphael Veloso • 4 min read • Yesterday
Midnite taps BR-DGE to expand payments infrastructure
Fintech

Midnite taps BR-DGE to expand payments infrastructure

The move should let customers use more payment options as the betting operator expands beyond the UK and Ireland.

By Raphael Veloso • 3 min read • 2 days ago

Stories from Other Regions

Productivity stories

The Key AI Test Is Ensuring Regulation Keeps Pace With Ambition
Data Protection

The Key AI Test Is Ensuring Regulation Keeps Pace With Ambition

Australia's AI rules may decide whether businesses gain protection without extra red tape that slows deployment and pushes investment offshore.

By Ash Diffey • 4 min read • Today
Pine Services Group acquires EBS to boost Australia reach
Software-as-a-Service

Pine Services Group acquires EBS to boost Australia reach

Customers will see no change day to day as Pine Services Group adds a long-established Microsoft specialist to widen its Australian ERP footprint.

By Raphael Veloso • 4 min read • Today
Crux Analytics raises USD $2.2 million seed funding
Customer Relationship Management

Crux Analytics raises USD $2.2 million seed funding

The new capital will help the fintech expand beyond community banks as local lenders seek growth without adding headcount.

By Karen Joy Bacudo • 5 min read • 2 days ago
Fife expands Totalmobile rollout across adult care
Digital Transformation

Fife expands Totalmobile rollout across adult care

The expansion should free more time for frontline care, with the system already adding 1,713 hours a week and saving GBP £2.35 million yearly.

By Sofiah Nichole Salivio • 4 min read • 2 days ago